Difficult Situations: Call Escalation
5.0(9)Difficult Situations: Handling Complaints
5.0(9)Follow-Through: Customer Feedback and Satisfaction Surveys
5.0(9)Problem Solving: Confident Decision-Making
5.0(9)Team Building: Keeping Teams Motivated
5.0(9)Difficult Situations: Delivering Bad News
5.0(9)Team Building: SMARTER Goal Setting for Team Results
5.0(9)Questioning Skills: Pinpointing Needs with STÄR Status Questions
5.0(9)Career Development: Assertiveness
5.0(9)Responsible Initiative: Personal Accountability
5.0(9)