Name: Giving and Getting Help: Managing Customer Expectations
Price: 34.95 GBP
Availability: InStock

<p>Understand how to identify the symptoms of complacency that include feeling stuck, fear of change, boredom and if left unchecked and depression. All people experience complacency at different times, typically after a reaching a success. Implement strategies for overcoming complacency before it spreads.</p><h3>Learning Objectives</h3><p>Explain the dangers of team complacency, Apply eight ways to defeat complacency</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Team Building: Overcoming Team Complacency

General Admission

<p><strong>24 Hour Flash Deal **33-in-1 Leadership and Management for Adult Care Mega Bundle**</strong><br /><br /><strong> Leadership and Management for Adult Care Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong><br /><br />Take the initial steps toward a successful long-term career by studying the <strong><em>Leadership and Management for Adult Care</em></strong> package online with <strong>Studyhub </strong>through our online learning platform. The <strong>Leadership and Management for Adult Care</strong> bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /><br />This <strong>Leadership and Management for Adult Care</strong> course provides complete 360-degree training on Leadership and Management for Adult Care. You'll get not one, not two, not three, but <strong>thirty-three</strong> Leadership and Management for Adult Care courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Leadership and Management for Adult Care courses are yours for as long as you want them once you enrol in this course<br /><br /><strong>This Leadership and Management for Adult Care Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Level 5 Diploma in Leadership and Management for Adult Care</li><li>Course 02: Strategic Management and Leadership Development</li><li>Course 03: Leadership Skills Training</li><li>Course 04: Leadership and Management Essential Skill</li><li>Course 05: Team Management</li><li>Course 06: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team</li><li>Course 07: Operations and Time Management</li><li>Course 08: Middle Manager Management</li><li>Course 09: Conflict Resolution</li><li>Course 10: Performance Management</li><li>Course 11: Project Management</li><li>Course 12: Corporate Relationship Goals for Success</li><li>Course 13: Employee Engagement and Retention Strategies</li><li>Course 14: Employee Training Responsibilities: Effective Training Management</li><li>Course 15: Governance and Risk Management: Navigating Corporate Strategies</li><li>Course 16: Quality Management and Strategic Training - ISO 9001</li><li>Course 17: Change Management</li><li>Course 18: Corporate Risk And Crisis Management</li><li>Course 19: Corporate Social Responsibility Diploma</li><li>Course 20: Talent Management &amp; Employee Retention Techniques</li><li>Course 21: Public Health</li><li>Course 22: Health and Social Care Management</li><li>Course 23: Clinical Governance in Adult Care</li><li>Course 24: Health Economics and Health Technology Assessment</li><li>Course 25: Research in Adult Care</li><li>Course 26: Inclusive Communities: Disability Awareness and Inclusion Training</li><li>Course 27: Public Health and Safety</li><li>Course 28: Site Management Safety Training Scheme (SMSTS)</li><li>Course 29: Infection Control &amp; Medicine Handling</li><li>Course 30: Duty of Candour in Healthcare: Ethical Practices and Legal Obligations</li><li>Course 31: Communication Skills in Health and Social Care</li><li>Course 32: Leadership Skills for UK Health Care Professionals</li><li>Course 33: CSTF Patient Moving and Handling: Ensuring Safe Healthcare Practices</li></ul><p><strong>In this exclusive Leadership and Management for Adult Care bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Leadership and Management for Adult Care lessons</li><li>One to one assistance from Leadership and Management for Adult Care professionals if you need it</li><li>Innovative exams to test your knowledge after the Leadership and Management for Adult Care course</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all thirty-three Leadership and Management for Adult Care courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Leadership and Management for Adult Care certificate and transcript on the next working day</li><li>Easily learn the Leadership and Management for Adult Care skills and knowledge you want from the comfort of your home</li></ul> <p>The <strong>Leadership and Management for Adult Care</strong> course has been prepared by focusing largely on Leadership and Management for Adult Care career readiness. It has been designed by our leadership and management care specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.<br /><br />The <strong>Leadership and Management for Adult Care</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Leadership and Management for Adult Care bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /><br />This <strong>Leadership and Management for Adult Care</strong> Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Leadership and Management for Adult Care Elementary modules, allowing our students to grasp each lesson quickly.<br /><br />The <strong>Leadership and Management for Adult Care</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        330 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Leadership and Management for Adult Care </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Leadership and Management for Adult Care</li></ul><p>This course is suitable for anyone interested to further progress there career in:</p><ul><li>Level 5 Diploma in Leadership and Management for Adult Care (RQF)</li><li>NVQ Level 5 in Leadership and Management for Health and Social Care</li><li>BTEC Level 5 HND Diploma in Health and Social Care</li><li>Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services</li><li>Level 5 Diploma in Health and Social Care (Adults) for England</li><li>Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People's Management)</li><li>Level 5 Diploma in Leadership and Management for Adult Care</li><li>Level 5 Diploma in Healthcare Management</li><li>Level 5 Diploma in Primary Care and Health Management</li><li>Level 5 Diploma in Advanced Health and Social Care</li><li>Level 5 Diploma in Health, Safety and Risk Management</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Leadership and Management for Adult Care </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Leadership and Management for Adult Care</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Leadership and Management for Adult Care </strong>career because this course includes various courses as a bonus. This Leadership and Management for Adult Care is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Leadership and Management for Adult Care career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Studyhub UK

Learning & Development

Adult Leadership & Management (ALM)

Online Course Marketing

Health Care Management

Leadership Development

Institute of Leadership & Management (ILM)

Level 5 Diploma in Leadership and Management for Adult Care - CPD Approved

<p>Feeling Stuck in Your Career? The Executive Management (leading to MBA with 120 credits exemptions ) 30 Courses Bundle is Your Skill-Building Solution. This exceptional collection of <strong>30 premium courses</strong> is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Executive Management bundle provides an engaging learning experience, helping you learn skills across various disciplines.</p><p>With Executive Management (leading to MBA with 120 credits exemptions ) 30 Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Executive Management bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set.</p><p>By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of The Executive Management (leading to MBA with 120 credits exemptions ) 30 Courses bundle on your job life and career growth!</p><p><strong>This Executive Management (leading to MBA with 120 credits exemptions ) 30 Courses Bundle Comprises the Following CPD Accredited Courses:</strong></p><ul><li><strong>Course 01</strong>: Developing Strategic Executive Management</li><li><strong>Course 02</strong>: Mini MBA</li><li><strong>Course 03</strong>: Administrative Management</li><li><strong>Course 04</strong>: Office Administration</li><li><strong>Course 05</strong>: Legal Secretary and Office Skills Diploma</li><li><strong>Course 06</strong>: Business Management</li><li><strong>Course 07</strong>: Business Performance Management</li><li><strong>Course 08</strong>: Quality Management and Strategic Training - ISO 9001</li><li><strong>Course 09</strong>: Stakeholder Management</li><li><strong>Course 10</strong>: Meeting Management Online</li><li><strong>Course 11</strong>: Organisation &amp; People Management</li><li><strong>Course 12</strong>: Talent Management Level 3</li><li><strong>Course 13</strong>: Diary Management</li><li><strong>Course 14</strong>: Quality Management</li><li><strong>Course 15</strong>: Project Management</li><li><strong>Course 16</strong>: Operations Management: Resource &amp; Workout Layout</li><li><strong>Course 17</strong>: Change Management</li><li><strong>Course 18</strong>: Supply Chain Management</li><li><strong>Course 19</strong>: Customer Relationship Management (CRM)</li><li><strong>Course 20</strong>: Financial Management</li><li><strong>Course 21</strong>: Finance: Financial Risk Management</li><li><strong>Course 22</strong>: Risk Assessment &amp; Management Diploma</li><li><strong>Course 23</strong>: Environment Management</li><li><strong>Course 24</strong>: Leadership and Management Course</li><li><strong>Course 25</strong>: People Management Diploma</li><li><strong>Course 26</strong>: Document Control</li><li><strong>Course 27</strong>: Learn to Make a Fresh Start in Your Life</li><li><strong>Course 28</strong>: Motivation - Motivating Yourself &amp; Others</li><li><strong>Course 29</strong>: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes!</li><li><strong>Course 30</strong>: Decision Making and Critical Thinking</li></ul><p><strong>What will make you stand out?</strong></p><p>Upon completion of this online Executive Management (leading to MBA with 120 credits exemptions ) 30 Courses Bundle, you will gain the following:</p><ul><li>CPD QS Accredited Proficiency with this Executive Management Bundle</li><li>After successfully completing the Executive Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of learning materials of this Executive Management Bundle</li><li>The online test with immediate results</li><li>You can study and complete the Executive Management bundle at your own pace.</li><li>Study for the Executive Management bundle using any internet-connected device, such as a computer, tablet, or mobile device.</li></ul><p>The Executive Management (leading to MBA with 120 credits exemptions ) 30 Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development.</p><p>Advance the future of learning with the Executive Management bundle, a comprehensive, complete collection of 30 courses. Each course in the Executive Management bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience.</p><p>Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Executive Management bundle offers the flexibility and convenience to learn at your own pace. Make the Executive Management package your trusted partner in your lifelong learning journey.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Executive Management (leading to MBA with 120 credits exemptions ) 30 Courses is perfect for:</p><ul><li>Expand your knowledge and skillset for a fulfilling career with the Executive Management bundle.</li><li>Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Executive Management bundle.</li><li>Discover your passion or explore new career options with the diverse learning opportunities in the Executive Management bundle.</li><li>Learn on your schedule, in the comfort of your home - the Executive Management bundle offers ultimate flexibility for busy individuals.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Executive Management bundle.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Compliance Central

Executive Management (leading to MBA with 120 credits exemptions ) 30 Courses Bundle!

Life Coaching Certification <br /><br />This seminar on Life Coaching gives bits of knowledge into the vocation and calling of holistic mentors. Intrigued applicants will find out about what life instructing is and how it can help change the existences of others with difficulties and issues. <br /><br />In this course, you will have the chance to learn: <br /><br />How and why individuals profit by life training and what the interaction of life instructing really includes. <br /><br />Experiences into the importance of central qualities and the impact of restricting convictions on our lives and how life training can help change our reasoning. <br /><br />How you can decide to have practical experience in various kinds of life training relying upon your advantage and tendency and the significant characteristics of an enabling holistic mentor. <br /><br />Significant correspondence and undivided attention abilities that assist you with turning into an incredible holistic mentor. <br /><br />The essentials and basics of life training and how center conviction frameworks direct our reasoning and dynamic cycles. <br /><br />How the cycle of life training in the UK is smoothed out with administrative principles just as clarification of the center morals. <br /><br />Also, you will find out about incredible addressing abilities. <br /><br />The most effective method to utilize incredible addressing abilities to fabricate trust and compatibility with your customers. <br /><br />Step by step instructions to divert your customers' reasoning and help them set game plans to accomplish esteem based objectives. <br /><br />The most effective method to pull in your first customers and how to profile target and forthcoming clients for your life training business. <br /><br />The most effective method to fortify your customer organization and use email showcasing to connect with possible customers. What's more, you will figure out how to set your expenses and installment rates. <br /><br />Advantages of examining the course <br /><br />Whenever you have considered the seminar on Life Coaching, you can anticipate the accompanying advantages: <br /><br />You will be in a situation to assist individuals with breaking down their present lives and assist them with understanding why they feel unmotivated or stuck <br /><br />By posing pertinent and keen inquiries, you can provide guidance to their reasoning and urge them to self-investigate and self-look at their own necessities and wants <br /><br />Your help and direction can help individuals proceed to live more joyful, more extravagant and more significant lives <br /><br />As you help individuals own their objectives, you are probably going to appreciate expanded interest from customers who need to work with you <br /><br />Your sympathetic help will urge individuals to make progress and joy quicker than they may have had the option to do all alone

OnlineCoursesLearning.com

Life Coaching

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p><p>Give a compliment to your career and take it to the next level. This Sustainable Energy will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Sustainable Energy will help you keep ahead of the pack.</p><p>The Sustainable Energy incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Sustainable Energy will add extra value to your resume to stand out to potential employers.</p><p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Sustainable Energy, you can equip yourself with the essentials to keep you afloat into the competition.</p><p>Along with this Sustainable Energy course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p><p><strong>This Sustainable Energy Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Sustainable Energy and Development Diploma</li><li><strong>Course 02: </strong>Solving Climate Change Problems with Renewable Energy</li><li><strong>Course 03: </strong>Energy Saving in Electric Motors</li><li><strong>Course 04: </strong>Environmental Law</li><li><strong>Course 05: </strong>Environmental Health</li><li><strong>Course 06: </strong>Carbon Literacy Knowledge | Course</li><li><strong>Course 07: </strong>Environment Management</li><li><strong>Course 08: </strong>Forestry</li><li><strong>Course 09: </strong>Oil and Gas Management</li><li><strong>Course 10: </strong>Emergency First Aid and Incident Management at Work</li><li><strong>Course 11: </strong>Time Management</li></ul><p>So, enrol now to advance your career!</p><p><strong>Benefits you'll get choosing Apex Learning:</strong></p><ul><li>One payment, but lifetime access to 11 CPD courses</li><li>Certificate, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p><p><strong>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. </strong></p><p>Curriculum of<strong> Bundle</strong></p><p><strong>Course 01: Sustainable Energy and Development Diploma</strong></p><ul><li>Module 01: An Introduction</li><li>Module 02: Solar Energy: Thermal</li><li>Module 03: Solar Energy: Photovoltaics</li><li>Module 04: Wind Energy</li><li>Module 05: Bioenergy</li><li>Module 06: Geothermal Energy</li><li>Module 07: Tidal Energy</li><li>Module 08: Environmental Impacts: A Global and Regional Assessment</li><li>Module 09: Renewable Energy and Sustainable Development</li><li>Module 10: The Future of Renewable Energy in the UK into the 2020s and Beyond</li></ul><p><strong>Course 02: Solving Climate Change Problems with Renewable Energy</strong></p><ul><li>Renewable Energy Basics</li><li>Introduction</li><li>What is Renewable Energy?</li><li>Types of Renewable Energy</li><li>Solar Power</li><li>Wind Power</li><li>Hydropower</li><li>Biofuel</li><li>The Possibilities of Renewable Energy</li><li>Renewable Energy Applications</li><li>Government Incentives</li><li>Renewable Energy Is Key to Fighting Climate Change</li><li>Energy Audits</li><li>LEED</li><li>BREEAM</li><li>EPC</li><li>How to Choose Your Renewable Energy Sources</li><li>The Advantages and Disadvantages of Renewable Energy</li><li>Solar Geometry</li><li>Solar Chimney</li><li>Solar Wall</li><li>PV/Thermal</li><li>Solar Water Heaters</li><li>Solar Water Heaters</li><li>Solar Photovoltaic Technology Basics</li><li>Other Energy Saving Technologies</li><li>Underground Thermal Energy Storage (UTES)</li><li>Trigeneration / CCHP</li><li>Rainwater Harvesting</li><li>Fuel Cell</li><li>Earth Duct</li><li>Light Pipe</li><li>Conclusion</li></ul><p><strong>Course 03: Energy Saving in Electric Motors</strong></p><ul><li>Introduction</li><li>Classification</li><li>Terminologies</li><li>Losses</li><li>Energy saving in motors part I. part II, part III, part IV, part V</li><li>Energy Efficient Motor</li></ul><p><strong>Course 04: Environmental Law</strong></p><ul><li>Module 01: Legal System</li><li>Module 02: What is Environmental Law</li><li>Module 03: International Environment law</li><li>Module 04: Environmental Organisations</li><li>Module 05: National Environmental Legacy Act</li><li>Module 06: The Environment and Economics Part 1</li><li>Module 07: The Environment and Economics Part 2</li><li>Module 08: Climate Change</li><li>Module 09: Environmental Impact Assessment</li><li>Module 10: Nature Conservation</li><li>Module 11: Kyoto Protocol and Paris Agreement</li><li>Module 12: Sustainable Development</li><li>Module 13: Compliance and Governance of Law</li><li>Module 14: Right to Information, Participation and Justice</li><li>Module 15: Enforcement of Environmental Law</li></ul><p><strong>Course 05: Environmental Health</strong></p><ul><li>Module 01: Intro to Environmental Health</li><li>Module 02: Waste, Pollution and Pollutants</li><li>Module 03: Environment, Pollution, Climate Change and Health</li><li>Module 04: Recovering Resources and Managing Waste</li><li>Module 05: Food Waste</li><li>Module 06: Plastic</li><li>Module 07: Air Pollution</li><li>Module 08: Water</li><li>Module 09: Environmental Sustainability</li></ul><p><strong>Course 06: Carbon Literacy Knowledge | Course</strong></p><ul><li>Module 01: Introduction to Carbon Literacy</li><li>Module 02: The Carbon Cycle</li><li>Module 03: Global Warming and Climate Change</li><li>Module 04: Solutions for Global Warming</li><li>Module 05: Steps to Take for a Cleaner Tomorrow</li></ul><p><strong>Course 07: Environment Management</strong></p><ul><li>Module 01: Environment and Ecology</li><li>Module 02: Environmental Issues</li><li>Module 03: Environmental Planning</li><li>Module 04: Environmental Management System</li><li>Module 05: Ecosystem Management</li><li>Module 06: Environmental Law and Policy</li><li>Module 07: Improving Environmental Performance</li><li>Module 08: Environmental Management Audit</li><li>Module 09: Situational Environmental Management</li><li>Module 10: Review and Performance</li></ul><p><strong>Course 08: Forestry</strong></p><ul><li>Module-1: Introduction to Forestry</li><li>Module-2: Forest Soil</li><li>Module-3: Forest Menstruation</li><li>Module-4: Forest Surveying</li><li>Module-5: Silviculture</li><li>Module-6: Forest Ecosystem</li><li>Module-7: Timber Harvesting (Part One)</li><li>Module-8: Timber Harvesting (Part Two)</li><li>Module-9: Urban Forestry</li></ul><p><strong>Course 09: Oil and Gas Management</strong></p><ul><li>Module 01: Introduction to Oil and Gas Management</li><li>Module 02: Energy, Economics and Finance in Oil and Gas</li><li>Module 03: Oil and Gas Project Management</li><li>Module 04: Managing Oil and Gas Pipelines</li><li>Module 05: Project Risk Analysis</li><li>Module 06: Managing Communication and Conflict</li><li>Module 07: Oil and Gas Health and Safety</li></ul><p><strong>Course 10: Emergency First Aid and Incident Management at Work</strong></p><ul><li>Introduction to Workplace First Aid</li><li>Legal Framework for Workplace First Aid</li><li>Incident Management at Work</li><li>Primary Survey</li><li>Secondary Survey</li><li>Basic First-Aid Techniques</li><li>Dealing with Minor Injuries at the Workplace</li><li>Secondary Illness Loss of Responsiveness and CPR</li><li>Secondary Illness Breathing Problems</li><li>Secondary Illnesses and Injuries</li><li>Dealing With Fractures and Dislocations</li><li>Call for an Emergency</li></ul><p><strong>Course 11: Time Management</strong></p><ul><li>Identifying Goals</li><li>Effective Energy Distribution</li><li>Working with Your Personal Style</li><li>Building Your Toolbox</li><li>Establishing Your Action Plan</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        115 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Sustainable Energy bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Sustainable Energy course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Sustainable Energy and Development Diploma</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Sustainable Energy - CPD Certified

<p>Responsible risk-taking is understanding your organization's risk policies and decision parameters. Apply characteristics of responsible risk-takers to become a more effective change agent. Understand that preparation steps for risk-taking create a safe environment for risk and reduce uncertainty.</p><h3>Learning Objectives</h3><p>Define responsible risk-taking, Employ a risk-taking assessment calculator, Implement preparation steps for risk-taking</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Team Building: Responsible Risk-Taking in Teams

<strong>A Complete Guide to Hacking WiFi (WEP, WPA, and WPA2) Wireless Security and How to Exploit (Pentest) Their Vulnerabilities!</strong>
        <p>This course includes an overview of the various types of wireless (802.11) networks, available encryption security systems (WEP, WPA, and WPA2), and how to use open-source tools to hack and crack these vulnerable wireless (WiFi) networks. Since their introduction in 1999, wireless networks have been rapidly expanding in their usage and availability. Unfortunately, many people believe these wireless networks are designed as a secure solution for sharing data, but this is rarely the case. In this course, you will gain a deeper understanding of the WEP, WPA, and WPA2 wireless security protocols, and how to exploit their vulnerabilities in order to gain access to any wireless network during a penetration test. You will use this information to increase the security of your networks and to implement a better defensive security posture to prevent an attacker from accessing your networks.</p>
        <h2>What You Will Learn</h2><p>- How to conduct basic penetration testing on Wireless Networks. <br>- How to determine the secret password used by WEP, WPA, and WPA2 networks. <br>- How to change your MAC address and impersonate other devices on a wireless network.<br>- How to use the Aircrack-Ng toolkit</p>
        <h2>Audience</h2><p>Anyone who is interested in understanding the vulnerabilities in wireless security standards such as WEP, WPA, and WPA2. Anyone who wants to learn how to conduct wireless network hacking as part of a penetration test</p>
        <h2>Approach</h2><p>Great course that goes into detail of how vulnerable Wireless really is. For anyone who wants to go into InfoSec or Network Security.</p>
        <h2>Key Features</h2><p>- Great course. Step by step instructions.  * - Good quality audio and video lectures. * - Easy to understand instructor -  he explains everything in detail.</p>
        <h2>Github Repo</h2><p>https://github.com/packtpublishing/wifi-hacking-wireless-penetration-testing-for-beginners</p>
        <h2>About the Author</h2><h3>Jason Dion</h3><p>Jason Dion, CISSP No. 349867, is an adjunct instructor at Liberty University's College of Engineering and Computational Science and Anne Arundel Community College's Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, PRINCE2, and Information Technology Infrastructure Library v3. He has been a deputy director of a network operations center, and an information systems officer for large organizations around the globe.</p>
        <h2>Course Outline</h2><h4>1. Welcome to Wireless (Wi-Fi) Network Hacking</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Welcome and Course Overview</p><p style='margin: 0'>This video gives you a quick introduction and overview of the course and what you will learn in it.</p></td></tr><tr><td style='padding: 15px;'><p>2. Required Equipment for Wireless Hacking</p><p style='margin: 0'>Learn about the basic equipment required to set up the lab for this course.</p></td></tr></tbody></table><br><h4>2. Configuring Wi-Fi Hacking Tools</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Installing Virtual Box</p><p style='margin: 0'>Learn how to install the Virtual Box software on your machine.</p></td></tr><tr><td style='padding: 15px;'><p>2. Installing Kali Linux in a VirtualBox</p><p style='margin: 0'>Learn how to download and install Kali Linux into the VirtualBox virtualization platform.</p></td></tr><tr><td style='padding: 15px;'><p>3. Updating Kali Linux to the Latest Software</p><p style='margin: 0'>Update and upgrade your Kali Linux software using two commands in the text-based terminal.</p></td></tr><tr><td style='padding: 15px;'><p>4. Setup the USB Wi-Fi Card with Kali Linux</p><p style='margin: 0'>Learn how to setup the Alfa network 36NH Wireless Network Controller to be used by Kali Linux in your Virtual Box environment.</p></td></tr></tbody></table><br><h4>3. Setting Up Your Wireless Access Points</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Configuring Wireless Equivalent Privacy (WEP) on the Access Point</p><p style='margin: 0'>Learn how to setup and configure Wired Equivalent Privacy on an example Wireless Access Point.</p></td></tr><tr><td style='padding: 15px;'><p>2. Configuring Wi-Fi Protected Access v2 (WPA2) on the Access Point</p><p style='margin: 0'>Learn how to setup and configure Wi-Fi protected Access v2 (WPA2) on an example Wireless Access Point.</p></td></tr></tbody></table><br><h4>4. Wireless Networking Concepts</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Types of Wireless Networks</p><p style='margin: 0'>Here's a short history of wireless networks, the five major types of scans, their frequencies and speeds.</p></td></tr><tr><td style='padding: 15px;'><p>2. Concealing Your MAC Address</p><p style='margin: 0'>Learn the concepts behind concealing your MAC address, the reasons why you might want to do that and the commands used in Kali Linux to accomplish this easily.</p></td></tr><tr><td style='padding: 15px;'><p>3. Changing Your MAC Address to Impersonate Other Users</p><p style='margin: 0'>Learn how to change your MAC address with the commands used in Kali Linux to accomplish this easily.</p></td></tr><tr><td style='padding: 15px;'><p>4. What is Promiscuous Mode?</p><p style='margin: 0'>Learn what Promiscuous mode is and why is it so important in hacking wireless networks.</p></td></tr><tr><td style='padding: 15px;'><p>5. Setting Up Promiscuous Mode (1st Method)</p><p style='margin: 0'>Learn the first method for configuring your Wi-Fi card for promiscuous mode.</p></td></tr><tr><td style='padding: 15px;'><p>6. Setting Up Promiscuous Mode (2nd Method)</p><p style='margin: 0'>Learn the second method for configuring your Wi-Fi card for promiscuous mode.</p></td></tr><tr><td style='padding: 15px;'><p>7. Introduction to Airodump-ng</p><p style='margin: 0'>Learn the basics of Airodump-ng and the proper command syntax to establish data capturing of the victim wireless network.</p></td></tr><tr><td style='padding: 15px;'><p>8. Gathering Wireless (Wi-Fi) Information with Airodump-ng</p><p style='margin: 0'>Use Airodump-ng to monitor the wireless networks within range of your Kali Linux machine.</p></td></tr></tbody></table><br><h4>5. Wired Equivalent Privacy (WEP)</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Wired Equivalent Privacy (WEP)</p><p style='margin: 0'>Learn the fundamental concepts of the Wired Equivalent Privacy encryption standard for wireless networks.</p></td></tr><tr><td style='padding: 15px;'><p>2. How to Hack WEP</p><p style='margin: 0'>This lecture gives you an overview of the WEP hacking process.</p></td></tr><tr><td style='padding: 15px;'><p>3. Hacking WEP Using the Fake Authentication and ARP Replay Attacks</p><p style='margin: 0'>Learn how to do a fake authentication attack using aireplay-ng.</p></td></tr><tr><td style='padding: 15px;'><p>4. Connect to a Wi-Fi Network in Kali Linux Using the WEP Key We Found</p><p style='margin: 0'>Learn how to reconfigure your Kali Linux machine's network card back to managed mode and connect to a wireless network.</p></td></tr></tbody></table><br><h4>6. Wi-Fi Protected Access (WPA/WPA2)</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Wi-Fi Protected Access (WPA/WPA2)</p><p style='margin: 0'>This video introduces you to Wireless Protected Access (WPA) and WPA2.</p></td></tr><tr><td style='padding: 15px;'><p>2. Brute Force Attacks</p><p style='margin: 0'>In this video you will learn about the Brute Force attack method.</p></td></tr><tr><td style='padding: 15px;'><p>3. Dictionary Attacks</p><p style='margin: 0'>Learn how a dictionary attack works and ways to improve you're cracking speeds when using a dictionary attack.</p></td></tr><tr><td style='padding: 15px;'><p>4. Downloading and Using Pre-made Dictionaries</p><p style='margin: 0'>In this lecture, you will learn about a few places to download very large pre-made dictionaries and the various dictionaries that come pre-installed with Kali Linux.</p></td></tr><tr><td style='padding: 15px;'><p>5. Creating Your Own Dictionary</p><p style='margin: 0'>Learn how to create passwords and pins using the CRUNCH tool.</p></td></tr><tr><td style='padding: 15px;'><p>6. Hacking WPA/WPA2 with a Dictionary Attack</p><p style='margin: 0'>Learn how to crack the WPA/WPA2 network password by performing a dictionary attack.</p></td></tr></tbody></table><br><h4>7. Wi-Fi Protected Setup (WPS)</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Wi-Fi Protected Setup (WPS)</p><p style='margin: 0'>Learn how WPS attempts to make configuring your wireless network simple by using a PIN code or push button for your devices and how we can exploit the vulnerability in its implementation to easily gain access to WPA and WPA2 secured networks.</p></td></tr><tr><td style='padding: 15px;'><p>2. Attacking the WPS Configured Network</p><p style='margin: 0'>Use wash, reaver and bully to scan the WPS network, determine the unique PIN that protects them and then receive a plain text version of the WPA2 password.</p></td></tr></tbody></table><br><h4>8. Conclusion</h4><p></p><table width='100%'><tbody><tr><td style='padding: 15px;'><p>1. Conclusion</p><p style='margin: 0'>This video summarizes the course and congratulates course takers on having completed the course.</p></td></tr><tr><td style='padding: 15px;'><p>2. BONUS: Where to go from here</p><p style='margin: 0'>Where to go from here</p></td></tr></tbody></table>

Packt

Penetration Testing

Kali Linux

Security

A Complete Guide to Hacking WiFi (WEP, WPA, and WPA2) Wireless Security and How to Exploit (Pentest) Their Vulnerabilities!

WiFi Hacking: Wireless Penetration Testing for Beginners

Ei4Change

Emotional Intelligence (EQ)

The Master Practitioner in Emotional Intelligence course explores the concept of emotional intelligence in detail building upon what you know to give you a much deeper understanding.

The Master Practitioner in Emotional Intelligence course covers the application of emotional intelligence in different circumstances to improve and enhance performance throughout an organisation and extends to decision making stakeholders outside the organisation.  The skills and competencies are also applicable in many situations in families, communities and social settings.

Master Practitioner in Emotional Intelligence

<p>Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency.</p><h3>Learning Objectives</h3><p>Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Service Attitude: Service Resiliency

<p>Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's.</p><h3>Learning Objectives</h3><p>Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Giving and Getting Help: Managing Customer Expectations

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Discernment Formation for Course Leaders</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">with Rachel Overton and Nick Helm</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme aims to enable course leaders to develop or sharpen up discernment processes within formation programmes for spiritual directors from all traditions.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A previous participant says:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&#39;This programme really helped me to find a language with which to fully&nbsp;</em><em fr-original-style="" style="box-sizing: border-box;">understand discernment processes for myself and for my facilitating the development of others.&rsquo;&nbsp;</em></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discernment is not something that we &lsquo;do&rsquo; at certain moments of decision in life.&nbsp;&nbsp;Rather it is the stance we should assume in every aspect of life and can be articulated in the question &lsquo;how am I centred and responsive to God?&rsquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As course leaders and people responsible for the formation of spiritual directors, we need to be aware of our own discernment processes if we are to enable others to grow in their ability to discern well.&nbsp;&nbsp;Such awareness also enables us to offer congruence between the formation programme we are a part of, the nature of spiritual accompaniment and being faithful to God in life.&nbsp; &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Over the course of the four day sessions, we will enable participants to engage with questions such as:&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What do you pay attention to within your own experience?&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Why do you pay attention to that?<span fr-original-style="" style="box-sizing: border-box;" fr-original-class="Apple-converted-space">&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;">How do you respond to what you notice?</li><li fr-original-style="" style="box-sizing: border-box;">What choices do you make?</li><li fr-original-style="" style="box-sizing: border-box;">How does all of this apply to you personally, your role as a spiritual director and your role in the formation of spiritual directors.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;These will be explored in relation to the &lsquo;triangle model&rsquo; of relationships within spiritual direction &ndash; a model which helps to sharpen awareness of the multiple aspects of discernment that we need to pay attention to.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The programme will be experiential, involving small group work as well as plenary sessions. &nbsp;Participants will also be expected to take time to reflect and continue to work with their own process in between sessions.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the programme, participants can expect to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">be more aware of their own process and language of discernment</li><li fr-original-style="" style="box-sizing: border-box;">have greater awareness of how discernment is lived in spiritual direction and spiritual direction formation</li><li fr-original-style="" style="box-sizing: border-box;">be more secure in their role as a trainer enabling discerning processes</li><li fr-original-style="" style="box-sizing: border-box;">have clarity about ways in which this discerning stance can be developed in the course they are involved in</li></ul>All sessions will run on Zoom from 9.45am to 4.15pm<div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Previous participants share their responses to this programme:&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;A safe space to open your heart to the unexpected.&rsquo;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;It opens up the process of discerning far better than reading it in a book.&#39;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;[It] may well change your perception of what discernment is all about and, with practice, it will change the way you live and pray. I would thoroughly recommend this learning process and experience.&rsquo;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;Approach with an attentive, open heart, recognising the potential to go deeper through exploring discernment by journeying both as individual and with others.&rsquo;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;A very in-depth programme that really gets to the heart of discernment. Don&rsquo;t miss it - it can change your life!!&rsquo;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;It wasn&#39;t until I experienced this programme with Nick and Rachel that it became obvious how vital this clarification of, and approach to discernment is, and would whole-heartedly recommend this empowering course to the most seasoned of trainers as well as those just starting out.&rsquo;</em></p>

Discernment Formation for Course Leaders
with Rachel Overton and Nick Helm
This programme aims to enable course leaders to develop or sharpen up discernment processes within formation programmes for spiritual directors from all traditions. 
A previous participant says:
'This programme really helped me to find a language with which to fully understand discernment processes for myself and for my facilitating the development of others.’ 
Discernment is not something that we ‘do’ at certain moments of decision in life. Rather it is the stance we should assume in every aspect of life and can be articulated in the question ‘how am I centred and responsive to God?’
As course leaders and people responsible for the formation of spiritual directors, we need to be aware of our own discernment processes if we are to enable others to grow in their ability to discern well. Such awareness also enables us to offer congruence between the formation programme we are a part of, the nature of spiritual accompaniment and being faithful to God in life. 
Over the course of the four day sessions, we will enable participants to engage with questions such as: 
What do you pay attention to within your own experience?
Why do you pay attention to that?
How do you respond to what you notice?
What choices do you make?
How does all of this apply to you personally, your role as a spiritual director and your role in the formation of spiritual directors.
 These will be explored in relation to the ‘triangle model’ of relationships within spiritual direction – a model which helps to sharpen awareness of the multiple aspects of discernment that we need to pay attention to.
The programme will be experiential, involving small group work as well as plenary sessions. Participants will also be expected to take time to reflect and continue to work with their own process in between sessions.
By the end of the programme, participants can expect to:
be more aware of their own process and language of discernment
have greater awareness of how discernment is lived in spiritual direction and spiritual direction formation
be more secure in their role as a trainer enabling discerning processes
have clarity about ways in which this discerning stance can be developed in the course they are involved in
All sessions will run on Zoom from 9.45am to 4.15pm
Previous participants share their responses to this programme: 
‘A safe space to open your heart to the unexpected.’
‘It opens up the process of discerning far better than reading it in a book.'
‘[It] may well change your perception of what discernment is all about and, with practice, it will change the way you live and pray. I would thoroughly recommend this learning process and experience.’
‘Approach with an attentive, open heart, recognising the potential to go deeper through exploring discernment by journeying both as individual and with others.’
‘A very in-depth programme that really gets to the heart of discernment. Don’t miss it - it can change your life!!’
‘It wasn't until I experienced this programme with Nick and Rachel that it became obvious how vital this clarification of, and approach to discernment is, and would whole-heartedly recommend this empowering course to the most seasoned of trainers as well as those just starting out.’

SoulSpark Online

Spiritual Direction

Training Trainers of Spiritual Directors
Developing the abilities needed to facilitate Spiritual Direction formation programmes

Catching the Wind

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A day of Data Governance, support, networking, and answering your questions</strong></p><h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Are you responsible for implementing Data Governance? Are you expected to have all the answers?</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It can be a scary position to be in, especially if you are new to the role, and even if you have done it before, what worked for the last organisation doesn&#39;t always work for the new one.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can end up feeling lonely, vulnerable and frustrated. After all, you are trying to implement Data Governance to help your organisation - why is it turning out to be so difficult?!</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can spend hours on the internet or reading books but it can be challenging trying to turn the theory into something practical that will work for your organisation. If only you could fast forward to a few years&rsquo; time when you have done many more Data Governance initiatives and had a wider range of experience to fall back on.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you don&#39;t have a time machine to help you with that, the other option is to build a network of experienced trusted peers who are willing to share the benefit of their experience with you. But that can be easier said than done. These days many networking events still aren&rsquo;t taking place and those that are are online and it&rsquo;s very hard to get a chance to speak let alone get advice for your challenges.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">I can help you with that.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Why not join this 1 Day Data Governance Mastermind Workshop, where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.</p>

<p style="color: rgb(111, 114, 135); text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(111, 114, 135); text-align: center;"><iframe width="560" height="315" src="https://www.youtube.com/embed/LcKBlsChafg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>
</div>

Untangle your Data Governance issue and collaborate with your peers during this one-day Mastermind
Discuss Data Governance approaches with people who get it
Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with?
You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. 
It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas.
That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.
What is a mastermind?
Mastermind groups are the definition of ‘sharing is caring’. It’s you and your fellow peers – people who do what you do - gathering to brainstorm, problem solve, set goals and be each other’s support network.
At the Data Governance Mastermind, you will meet and learn from other people implementing Data Governance initiatives. 
It’s a one-day event, on Zoom. One of the benefits of attending is you’ll get 30 minutes in the ‘hot seat’ where you can share something you’re struggling with and get input from the group. 
What you can expect during the day
Discussions about different aspects of Data Governance and the opportunity to share what’s worked for you.
Tailored advice specific to your situation from me.
Insights from other people implementing Data Governance about what’s worked for them, what hasn’t worked, and how they have tackled issues.
30 minutes in the hot seat so you can share something you need help with and get practical suggestions from the rest of the delegates.
Time to reflect and share learnings from discussions so you have your key takeaways written down, ready to take back to work with you.
Get to know other Data Governance professionals and build a support network
Get an action plan and confidence to take your next steps with Data Governance
Get ready to discover new ways of approaching your Data Governance challenges, while getting to know professionals from a range of industries.
You will:
Get a clear action plan to take away with you to tackle your specific Data Governance issues.
Develop a wider network of supportive Data Governance professionals, people got your back and will be available to continue to network and ask advice or in the future.
Leave with the confidence that you're not alone in tackling these issues. There are other people going through similar experiences that are willing to help you out.
Is attending a Mastermind right for me? 
Every individual's Data Governance journey is unique. Take my scorecard to determine if my Mastermind programme is the right fit for you and will effectively support your specific needs. You can also find out more about the day on my website.

The Data Governance Coach 

Data Management

Professional Development

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind

1 Day Data Governance Mastermind Workshop

St Albans

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Carbon Literacy Training has been developed in conjunction with the <a href="https://carbonliteracy.com/about-us/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Carbon Literacy Project</a> and funded by the Church of England Environment Programme. &nbsp;This bespoke training course has been designed especially for the Church of England to provide a strong grounding in carbon literacy to support clergy and key Eco champions in their work, as well as diocesan staff, and is a valuable professional development opportunity. The training course will equip each participant to understand the issues, present the need for action to people with differing awareness and views, and take practical steps to implement change individually and as local church communities.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This free online course consists of 8 hours of learning over 4 sessions (2 hours each) and some pre-course preparation including videos and practical exercises.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 1: Tuesday 17th September 5-7pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 2: Tuesday 24th September 5-7pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 3: Tuesday 1st October 5-7pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 4: Tuesday 8th October 5-7pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It starts with the basics and has plenty scope for learning and sharing for those with much more experience. The course is accredited by the Carbon Literacy Project and includes each participant making two carbon pledges at the end of the course to receive this accreditation</p>

This Carbon Literacy Training has been developed in conjunction with the Carbon Literacy Project and funded by the Church of England Environment Programme. This bespoke training course has been designed especially for the Church of England to provide a strong grounding in carbon literacy to support clergy and key Eco champions in their work, as well as diocesan staff, and is a valuable professional development opportunity. The training course will equip each participant to understand the issues, present the need for action to people with differing awareness and views, and take practical steps to implement change individually and as local church communities. 
This free online course consists of 8 hours of learning over 4 sessions (2 hours each) and some pre-course preparation including videos and practical exercises. 
Week 1: Tuesday 17th September 5-7pm
Week 2: Tuesday 24th September 5-7pm
Week 3: Tuesday 1st October 5-7pm
Week 4: Tuesday 8th October 5-7pm
It starts with the basics and has plenty scope for learning and sharing for those with much more experience. The course is accredited by the Carbon Literacy Project and includes each participant making two carbon pledges at the end of the course to receive this accreditation

The Diocese of St Albans

Smart Meter Training

Centre for Counselling & Psychotherapy Training (CCPT)

Trainers Course

ICDL (International Certification of Digital Literacy)

Carbon Literacy training (online)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a stressed, exhausted SEN/EBSA parent or carer, running on empty, with no time to shout <em fr-original-style="" style="box-sizing: border-box;">"HELP!"&nbsp;</em>let alone step off the hamster wheel to rest, recharge and recuperate?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Parenting neurodivergent and/or school avoidant young people comes with a unique set of challenges and, if you&#39;re finding yourself lurching from managing meltdowns to fighting for support or feeling isolated and judged because people don&#39;t understand, it can be really hard and I GET IT!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After finding myself pretty much burnt out I discovered and implemented quick and simple self-help and relaxation tools that have helped strengthen my coping skills to navigate my family&#39;s journey, rebuild my resilience and rediscover&nbsp;my old self!&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I was so blown away by how beneficial simple habits can be that it&#39;s my mission to help others do the same - and so I created&nbsp;The SHARE Project.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The ethos of THE SHARE Project is that&nbsp;we need to put our own oxygen mask on first&nbsp;so that we can&nbsp;best support our kids&nbsp;and my aim is that the tools you will learn during our time together will become your oxygen mask, not only for use in case of emergency, but as a sustainable part of your ongoing&nbsp;self-care and wellbeing.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During each&nbsp;of four, weekly, live&nbsp;online workshops, delivered over Zoom, you will learn and practise a new tool to implement daily over the coming week (just a&nbsp;few minutes at a time, I promise)!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Then, during the following week&#39;s workshop we will review your progress, make any tweaks and learn and practise the next tool...&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There&#39;ll be no suggestions of long and luxurious spa days and fluffy robes because most of us don&#39;t have the time to do that very often and, frankly, the benefits disappear almost as soon as you&#39;ve driven home... My mission<em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em>is to give you sustainable tools to use anytime and anywhere to help yourself cope better and feel happier, regardless of what&#39;s going on around you!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each group session gives you the opportunity to connect with other SEN parents or carers&nbsp;experiencing similar challenges.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What our clients say:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">"</span></em><span style="color: rgb(32, 33, 36); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">The Share project was a gentle, kind experience which showed understanding for parenting with additional challenges. &nbsp;The refocusing was extremely powerful and I felt nurtured by the sessions."</span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"I gained different techniques to build resilience and overcome overwhelm."&nbsp;</span><br fr-original-style="" style="box-sizing: border-box;"></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" fr-original-style="" style="box-sizing: border-box;"><span data-sheets-root="1" style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"has helped me have a more positive outlook day to day, relaxation has helped with my sleep"</span></span><span data-sheets-root="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you have any questions, please ask and I will be happy to help :)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sue&nbsp;</p>

Discover Calm and Happiness with The SHARE Project: Your Path to Resilience! 🌟
Are you feeling exhausted, overwhelmed and stretched to your limit?  With meetings and meltdowns to manage, battles for support, the frustration of feeling isolated or misunderstood, not to mention the pressure of juggling your job too, it can It can feel like you’re running on empty; hard to find a moment to step off the hamster wheel and just breathe.
I’ve been there, and I get it!💛
After being on the brink of burnout myself, I stumbled upon simple, yet life-changing self-help and relaxation tools. These quick, effective techniques helped me rebuild my resilience, reclaim my sense of self and navigate challenges with renewed strength. The transformation was so profound that I knew I had to share it with others—and that’s how The SHARE Project was born.
What is The SHARE Project?
The SHARE Project is built on a simple principle: you need to put your own oxygen mask on first!  By nurturing yourself, you’re better equipped to support your children. Through our four-week, live online workshop series, delivered via Zoom, you’ll discover practical tools to bring more calm and happiness into your daily life.
Here’s what you can expect:
Weekly Workshops:  Each week, we’ll introduce and practice a new tool designed to fit seamlessly into your life (just a few minutes a day, I promise!). These are not your typical “luxury spa day” suggestions — because let’s face it, who has time for that?  Instead, you’ll learn sustainable, go-to strategies that you can use anytime, anywhere, to boost your wellbeing, even in the midst of chaos.  You will also receive a mid-week email of encouragement between workshops and printables to help record and track your progress.
Ongoing Support:  In each session, we’ll review your progress, fine-tune your approach, and introduce the next tool.  This isn’t just a one-off workshop; it’s a journey of growth and connection.
Community Connection: You’ll be part of a supportive group of fellow SEN parents and carers who understand the unique challenges you face.  Together, we’ll share experiences, uplift each other, and grow stronger.
What our clients say:
“The SHARE Project was a gentle, kind experience which showed understanding for parenting with additional challenges.  The refocusing was extremely powerful and I felt nurtured by the sessions.”
“It has helped me to have a more positive outlook day-to-day, and the relaxation has helped with my sleep.”	
“I looked forward to the sessions each week, they gave me time to focus on myself for a change.”
Ready to Feel More Calm and Happy?
If you’re ready to step off the hamster wheel and start reclaiming your joy, The SHARE Project is here for you. Let’s work together to help you feel more at peace, more resilient, and, most importantly, more you.
Got any questions? Send me a message and I’ll be happy to help! 😊
With love and support,  
Sue

AUsomeMums

Emotional Wellbeing

Emotional Resilience

Autism

Mental Resilience

Special Education Needs (SEN)

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers

The SHARE Project - Self-Help & Relaxation Exercises for SEN/EBSA Parent Carers

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

Nexus Human

IT Service Management

ITIL

IT Certifications

IT (Information Technology)

International Trauma Life Support (ITLS)

ITILÂ© 4 Foundation

<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Testimonials</span></h1><p style="margin-left: 80px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 80px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;Powerful and inspirational&rdquo;</em></span></p><p style="margin-left: 80px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 80px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;Everyone would benefit from this training&rdquo;&nbsp;</em></span></p><p style="margin-left: 80px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 80px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">"I will change how I work from this moment on."</em></span></p><p style="margin-left: 80px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 80px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">"I found your training extremely powerful and it has really impacted."</em></span></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Finalist for Best Educational Programme for the NHS HSJ Partnership Awards 2023</strong></span><span style="font-family: Roboto; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-family: Roboto; color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></p><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</strong></em> is an inspiring, interactive and unique 4-hour virtual, CPD-certified training founded on lived experience, research and best practice. It aims to equip practitioners to effectively communicate and work in collaboration with parent/carers of children/adults who have disabilities.&nbsp;</span></p><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">When time and resources are limited, maximising interactions with family/carers is essential in an age where co-production, personalised care and understanding lived experience are at the heart of delivering good services. This Born at the Right Time training course is hosted by Director/Founder Rachel Wright and aimed at anyone working in <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">health, SEND or social care</strong>, whether a registered or non-registered practitioner.&nbsp;</span></p><h1 style="text-align: justify; box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Content</span></h1><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Current context for families and practitioners</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">What is going on underneath the surface</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Next steps to creating meaningful change</li></ul><h1 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Trainer</span></h1><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Rachel Wright (BSc RN) is founder of&nbsp;</span><a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);"><a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"></a></span><span style="font-size: 16px; color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(209, 72, 65);"><a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Born at the Right Time</strong></a></span><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">, author of&nbsp;</span><a href="https://www.amazon.co.uk/dp/B075ZHHYRR/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><span style="font-size: 16px; color: rgb(226, 80, 65); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(226, 80, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://www.amazon.co.uk/dp/B075ZHHYRR/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">The Skies I&#39;m Under</a></strong></span><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">,&nbsp;</span><a href="https://www.myfamilyourneeds.co.uk/baps/baps-award-winners-2018/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><span style="font-size: 16px; color: rgb(226, 80, 65); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(226, 80, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://www.myfamilyourneeds.co.uk/baps/baps-award-winners-2018/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">award winning blogger</a></strong></span><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">&nbsp;and Best Trainer finalist 2022 National Learning Disability and Autism Awards. Host of the popular&nbsp;</span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(226, 80, 65); box-sizing: border-box;" fr-original-style="color: rgb(226, 80, 65);"><a href="https://www.bornattherighttime.com/the-skies-we-are-under-podcast/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"></a></span></strong><span style="font-size: 16px; color: rgb(226, 80, 65); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(226, 80, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://www.bornattherighttime.com/the-skies-we-are-under-podcast/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">The Skies We&rsquo;re Under Podcast</a></strong></span><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">, Rachel&rsquo;s a passionate speaker, trainer, qualified nurse and unqualified mum of three; one who has severe disabilities, life-limiting epilepsy and an addiction to the gameshow Pointless.&nbsp;</span></p><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">An expert through lived experience, Rachel leads Born at the Right Time to support families of people with complex disabilities whilst also <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Bridging the Gap</strong> between them and the practitioners who support them through CPD certified training, influencing policy makers and turning rhetoric into reality.</span></p>

Testimonials
“Powerful and inspirational”
“Everyone would benefit from this training” 
"I will change how I work from this moment on."
"I found your training extremely powerful and it has really impacted."
Finalist for Best Educational Programme for the NHS HSJ Partnership Awards 2023 
Essentials in Communication and Co-production with Parents/Carers is an inspiring, interactive and unique 4-hour virtual, CPD-certified training founded on lived experience, research and best practice. It aims to equip practitioners to effectively communicate and work in collaboration with parent/carers of children/adults who have disabilities. 
When time and resources are limited, maximising interactions with family/carers is essential in an age where co-production, personalised care and understanding lived experience are at the heart of delivering good services. This Born at the Right Time training course is hosted by Director/Founder Rachel Wright and aimed at anyone working in health, SEND or social care, whether a registered or non-registered practitioner. 
Content
Current context for families and practitioners
What is going on underneath the surface
Next steps to creating meaningful change
Trainer
Rachel Wright (BSc RN) is founder of Born at the Right Time, author of The Skies I'm Under, award winning blogger and Best Trainer finalist 2022 National Learning Disability and Autism Awards. Host of the popular The Skies We’re Under Podcast, Rachel’s a passionate speaker, trainer, qualified nurse and unqualified mum of three; one who has severe disabilities, life-limiting epilepsy and an addiction to the gameshow Pointless. 
An expert through lived experience, Rachel leads Born at the Right Time to support families of people with complex disabilities whilst also Bridging the Gap between them and the practitioners who support them through CPD certified training, influencing policy makers and turning rhetoric into reality.

Born at the Right Time

Learning Disability Nurse

SENCO

Allied Health Professions (AHP)

Healthcare Workers

Palliative Care

Sen Teaching Assistant

Hospice & Palliative Medicine

Speech & Language Therapist

Social Worker

Occupational Therapist

Occupational Health Nurse

Disability Awareness

Health Education

Speech & Language Therapy (SLT)

Physiotherapy Support Worker

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified training on Communication and Co-production with Parents/Carers

Essentials in Communication and Co-production with Parents/Carers (Sept 24)

<p data-key="43" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="44" fr-original-style="" style="box-sizing: border-box;">Choice and Control in Hoarding Behaviour Training</span></p>
<p data-key="45" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="46" fr-original-style="" style="box-sizing: border-box;">Understanding hoarding disorder </span></p>
<p data-key="47" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="48" fr-original-style="" style="box-sizing: border-box;">Case study work (throughout) </span></p>
<p data-key="49" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="50" fr-original-style="" style="box-sizing: border-box;">Risk/Risk Assessment </span></p>
<p data-key="51" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="52" fr-original-style="" style="box-sizing: border-box;">Overview of positive engagement </span></p>
<p data-key="53" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="54" fr-original-style="" style="box-sizing: border-box;">Legislation including safeguarding and the Care Act 2014 </span></p>
<p data-key="55" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="56" fr-original-style="" style="box-sizing: border-box;">Supporting hoarding disorder through the term of the relationship using Motivational Interviewing and the Cycle of Change </span></p>
<p data-key="57" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="58" fr-original-style="" style="box-sizing: border-box;">Techniques to challenge compulsive acquisition and the failure to discard </span></p>
<p data-key="59" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="60" fr-original-style="" style="box-sizing: border-box;">Outcomes are policy and practice tools as well as an action plan .</span></p>
<p data-key="61" data-slate-fragment="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" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="62" fr-original-style="" style="box-sizing: border-box;">TRAINER: Megan Karnes - Founder/Director HoardingUK, Director Mental Health Consultancy UK, Counsellor BA (Hons), Dip. Clinical Supervision and Consultancy, Prim. Cert CBT, National Advocacy Qualification, Independent Mental Health Advocate (IMHA), Registered MBACP</span></p>

Choice and Control in Hoarding Behaviour Training
Understanding hoarding disorder 
Case study work (throughout) 
Risk/Risk Assessment 
Overview of positive engagement 
Legislation including safeguarding and the Care Act 2014 
Supporting hoarding disorder through the term of the relationship using Motivational Interviewing and the Cycle of Change 
Techniques to challenge compulsive acquisition and the failure to discard 
Outcomes are policy and practice tools as well as an action plan .
TRAINER: Megan Karnes - Founder/Director HoardingUK, Director Mental Health Consultancy UK, Counsellor BA (Hons), Dip. Clinical Supervision and Consultancy, Prim. Cert CBT, National Advocacy Qualification, Independent Mental Health Advocate (IMHA), Registered MBACP

HoardingUK

Challenging Behaviour

Hoarding training designed to be an educational, interactive and empowering day that works to positively  impact attendees active client work.

HoardingUK Choice and Control in Hoarding Behaviour

General admission

This is usable by invitation only.  If used without this, the booking will be cancelled.

PlacementY

PlacementE

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<h3 id="isPasted" style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Innovation can only become a sustainable process when it is embedded in the organisational culture. But changing an organisational culture isn&rsquo;t easy. Implementing the changes that will drive cultural change requires equipping your people with the necessary skills and competencies that will allow them to become change agents, promoting and supporting new ways of working. &nbsp;</h3><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Our FREE webinar on <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wednes</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">day 17 May</strong>&nbsp;will help you learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.</p><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">At this engaging webinar attendees will learn:</p><ul style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);"><li fr-original-style="" style="box-sizing: border-box;">Why organisations struggle to make innovation sustainable</li><li fr-original-style="" style="box-sizing: border-box;">What it takes to embed innovation in the organisational DNA</li><li fr-original-style="" style="box-sizing: border-box;">The essential skills required to achieve sustainable innovation</li><li fr-original-style="" style="box-sizing: border-box;">How to implement a skills framework to underpin sustainable innovation</li></ul><h3 style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Our Speaker</h3><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">David Mawhinney OBE is the co-founder of Celsio, a specialist innovation consultancy that provides business leaders with the tools, skills, and confidence to think differently about their business. An experienced CEO, he has worked with both start-ups and established companies, using innovation as lever to drive business growth.</p><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);"><em fr-original-style="" style="box-sizing: border-box;">If you require more information or need help to register yourself or a group of colleagues, please email <a href="mailto:mervyn.mccormick@cforc.org" style="color: rgb(225, 14, 73); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(225, 14, 73);">mervyn.mccormick@cforc.org</a></em></p>

A Digital Ecosystem for The Energy Sector“Accelerate the new era in Energy by unlocking the Digital Future”Thursday 26TH September 1:30 pm – 2:45pm
The world’s energy systems are changing. The smart grid is an electricity network that uses digital innovation and other advanced technologies including AI to monitor and manage the transport of electricity from decentralized generation sources to meet the varying electricity demands of end users. Hear from 2 leading experts from a major utility (ESB) and a global multinational (GE Vernova) on how they are providing leading edge digital solutions and have a clear view of the innovation required to accelerate the pace of change.

Host: Paddy Turnbull, Vice Chair, Smart Grid Ireland

Presenters:
Edmund O’Carroll, ESB Networks’ newly formed Business and Operations Hub within the DMSO.
Ed holds a B.Eng (Elec) from UCC and M.Eng.SC from the Tyndall Institute, Cork. Ed joined ESB Networks in 2003 and worked in a number of roles, principally in the original roll out of the Outage Management System (OMS). Ed moved to Eirgrid in 2009 to work with the Power Systems Applications team where he was SCADA Team Lead and worked on integration of many new technologies into the transmission control room. Ed rejoined ESB Networks in 2022 to work in NN,LC as the Operational Control Architecture manager. Ed is currently working in the newly formed Business and Operations Hub within the DMSO.

Thorsten Heller – Chief Innovation Officer, GE Vernova Electrification Software 
Thorsten was the CEO & Co-Founder of Greenbird Integration Technology providing the leading Enterprise iPaaS and Data Mesh Platform driving the Energy Transition. Acquired by GE Vernova in August 2023. Software Utility Executive with long term experience in datafy’ing utilities to build a more sustainable grid.



Centre for Competitiveness

Innovation

Learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.

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