Name: JavaScript Complete Grandmaster 2023
Price: 14.99 GBP
Availability: InStock

Horsham

<div data-section-id="1695385309833" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gain practical skills in influencing and decision-making, perfect for anyone working in team-based or project-focused environments, with interactive, hands-on learning.</p></div></div></section></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-section-id="1695042071629" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/77df68e-28e4-057f-41d6-ca1d3577146_Course_Overview_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></div></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Course overview</h3><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration:&nbsp;1 day (6.5 hours)</strong></p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">This is a highly interactive and practical course which will help you to use influencing and decision<br fr-original-style="" style="box-sizing: border-box;">making techniques.</p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and decision making models and techniques.</p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">The course is aimed at anyone who interacts with others on a regular basis, especially those in project management disciplines, multi disciplinary, matrix type organisations where healthy debate and challenge are key to achieving optimum resolutions.</p><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><br fr-original-style="" style="box-sizing: border-box;"></p></div></div></section></div><div data-section-id="1695042071630" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/8ba0826-4fb5-333c-0ea4-28c13064336b_Objectives_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></div></div><div data-section-id="1694266245578" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Objectives</h3><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">By the end of the course you will be able to:</strong></p><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Utilise a variety of new techniques to enhance your influencing skills</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the impact of non-verbal communication and use it to enhance influencing behaviours</li><li fr-original-style="" style="box-sizing: border-box;">Use language skills necessary to get your message across in an influential way</li><li fr-original-style="" style="box-sizing: border-box;">Apply different techniques for dealing with aggression</li><li fr-original-style="" style="box-sizing: border-box;">Understand VUCA &ndash; Volatility, Uncertainty, Complexity &amp; Ambiguous</li><li fr-original-style="" style="box-sizing: border-box;">Use Perception, Bias, Decision Making and Judgement</li><li fr-original-style="" style="box-sizing: border-box;">Understand personal preferences and approaches to Decision Making</li><li fr-original-style="" style="box-sizing: border-box;">Speed read others approach to decision making</li><li fr-original-style="" style="box-sizing: border-box;">Apply Mindsets, Skillsets and Toolsets for decision making</li></ul></div></div></section></div><div data-section-id="1694266514989" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/cbd24e-e374-8bf2-2a2e-66ae236e51d4_Content_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></p></section></div><div data-section-id="1695042071631" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-section-id="1695048787156" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Content</h3><div data-section-id="1695060919750" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What is influencing?</strong></h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Sources of power</li><li fr-original-style="" style="box-sizing: border-box;">Influencing skills</li><li fr-original-style="" style="box-sizing: border-box;">Choosing the right approach</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Skills</strong></h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Communication skills &ndash; the language of influence</li><li fr-original-style="" style="box-sizing: border-box;">Different influencing techniques and when to use them</li><li fr-original-style="" style="box-sizing: border-box;">Having the confidence to challenge</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with confrontation and challenges in a confident manner</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Decision Lifecycle &ndash; Personal&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Preferences</strong></h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Understand the human facts that influence decision making</li><li fr-original-style="" style="box-sizing: border-box;">Understanding personal preferences and approaches to Decision Making</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact of Perception, Bias and judgement in decision making</li><li fr-original-style="" style="box-sizing: border-box;">Speed reading others approach to decision making</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Frameworks to provide context for decision&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">making</strong></h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Understand the business factors that influence decision making - VUCA</li><li fr-original-style="" style="box-sizing: border-box;">The Cynefin Framework &ndash; decision making in complex situations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding which business context, you operate in &ndash; simple, complicated, complex or chaotic</li><li fr-original-style="" style="box-sizing: border-box;">Understanding how to decide in complexity</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Practical</strong></h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Practical exercises</li><li fr-original-style="" style="box-sizing: border-box;">Case studies</li><li fr-original-style="" style="box-sizing: border-box;">Personal action planning</li></ul></div></div></section></div><div data-section-id="1695060919751" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><br fr-original-style="" style="box-sizing: border-box;"></section></div></div></div></section></div><div data-section-id="1695048787157" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section></div>

Underscore Group

Influencing and Decision Making

<div data-section-id="1695385309833" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><div data-section-id="1695129103966" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">We use it everyday but there are so many additional tools to save you time and make your work in Outlook more efficient and less stressful.</em></p></div></div></section></div></div></div></section></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-section-id="1695042071629" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/77df68e-28e4-057f-41d6-ca1d3577146_Course_Overview_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></div></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Course overview</h3><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration:&nbsp;4 hours</strong></p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">People tend to think they know how to use&nbsp;Outlook however there are so many lesser known features that can make working in&nbsp;Outlook so much more efficient.</p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">Simply understanding the layouts, how to turn things on and off and customising the&nbsp;environment to your preferences can save&nbsp;time and frustration. You then have search&nbsp;features, things such as conversation clean&nbsp;up and quick steps that can help to tidy up&nbsp;and organise what you do.</p><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></section></div><div data-section-id="1695042071630" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/8ba0826-4fb5-333c-0ea4-28c13064336b_Objectives_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></div></div><div data-section-id="1694266245578" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Objectives&nbsp;</h3><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);">By the end of the course you will be able to:</p><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Customise Outlook to your preferences</li><li fr-original-style="" style="box-sizing: border-box;">Manage email conversations</li><li fr-original-style="" style="box-sizing: border-box;">Setup and use Quick Steps</li><li fr-original-style="" style="box-sizing: border-box;">Create folders and organise information</li><li fr-original-style="" style="box-sizing: border-box;">Setup rules</li><li fr-original-style="" style="box-sizing: border-box;">Search for information</li><li fr-original-style="" style="box-sizing: border-box;">Work effectively with calendars</li></ul></div></div></section></div><div data-section-id="1694266514989" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/cbd24e-e374-8bf2-2a2e-66ae236e51d4_Content_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></p></section></div><div data-section-id="1695042071631" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-section-id="1695048787156" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Content</h3>Customising the user interface<ul style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Using the Navigation Pane and &ldquo;To-do Bar&rdquo;</li><li fr-original-style="" style="box-sizing: border-box;">Setting folder pane options</li><li fr-original-style="" style="box-sizing: border-box;">Adding favourites</li><li fr-original-style="" style="box-sizing: border-box;">Peak preview</li><li fr-original-style="" style="box-sizing: border-box;">Customising the quick access bar</li><li fr-original-style="" style="box-sizing: border-box;">Setting reading pane and message preview</li><li fr-original-style="" style="box-sizing: border-box;">Customizing email mail views</li><li fr-original-style="" style="box-sizing: border-box;">Using the field chooser</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Email options</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Email conversations</li><li fr-original-style="" style="box-sizing: border-box;">Conversation clean up</li><li fr-original-style="" style="box-sizing: border-box;">Using Quick Steps</li><li fr-original-style="" style="box-sizing: border-box;">Creating folders and organising information</li><li fr-original-style="" style="box-sizing: border-box;">Setting email options</li><li fr-original-style="" style="box-sizing: border-box;">Setting up rules</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Searching for information&nbsp;</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Using the Search bar</li><li fr-original-style="" style="box-sizing: border-box;">Setting what to search for</li><li fr-original-style="" style="box-sizing: border-box;">Setting where to search</li><li fr-original-style="" style="box-sizing: border-box;">Searching for categories</li><li fr-original-style="" style="box-sizing: border-box;">Adding more search options</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Working with calendars</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Setting what to view</li><li fr-original-style="" style="box-sizing: border-box;">Using Schedule View</li><li fr-original-style="" style="box-sizing: border-box;">Setting calendar options</li><li fr-original-style="" style="box-sizing: border-box;">Weather bar</li><li fr-original-style="" style="box-sizing: border-box;">Adding different time zones</li><li fr-original-style="" style="box-sizing: border-box;">Adding meetings and appointments</li><li fr-original-style="" style="box-sizing: border-box;">Setting up and using categories</li><li fr-original-style="" style="box-sizing: border-box;">Opening other people&rsquo;s calendars</li><li fr-original-style="" style="box-sizing: border-box;">Setting calendar permissions</li><li fr-original-style="" style="box-sizing: border-box;">Calendar groups</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Working with Tasks Lists</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Setting task options</li><li fr-original-style="" style="box-sizing: border-box;">Adding and amending tasks</li><li fr-original-style="" style="box-sizing: border-box;">Setting dates, deadlines and reminders</li><li fr-original-style="" style="box-sizing: border-box;">Adding attachments to tasks</li><li fr-original-style="" style="box-sizing: border-box;">Assigning tasks to others</li><li fr-original-style="" style="box-sizing: border-box;">Flagging tasks</li><li fr-original-style="" style="box-sizing: border-box;">Using and setting Quick Click</li><li fr-original-style="" style="box-sizing: border-box;">Recurring tasks</li><li fr-original-style="" style="box-sizing: border-box;">Flagging emails to appear on your task list</li><li fr-original-style="" style="box-sizing: border-box;">Converting emails to tasks</li><li fr-original-style="" style="box-sizing: border-box;">Converting tasks to calendar appointments</li></ul></div></div></section></div><div data-section-id="1695048787157" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section></div>

Outlook - Improving Efficiency

<p style="font-size: 16px; color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color:#FF0000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STOP Press: New Website promotion: RRP &pound;69, Offer price just &pound;12.99!</strong>
<br fr-original-style="" style="box-sizing: border-box;"> (Limited period only.)</p>

<p style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">As with all ZandaX courses, you can return to re-run, review and revise as often as you like!</em></strong><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">(12 month unlimited single user license)</em></p><p style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After taking this course, you&#39;ll be able to:</p>
<li fr-original-style="" style="box-sizing: border-box;">Prioritize actions to overcome problems and remove barriers</li>
<li fr-original-style="" style="box-sizing: border-box;">Deal with opposition, and conflict in a calm and controlled way</li>
<li fr-original-style="" style="box-sizing: border-box;">Know how to deal with difficult messages</li>
<li fr-original-style="" style="box-sizing: border-box;">Know when, and how, to use assertiveness, and maybe sometimes intimidation</li>
<li fr-original-style="" style="box-sizing: border-box;">Remember the importance of location, and timing, when you communicate</li>
<li fr-original-style="" style="box-sizing: border-box;">Create your personal list of best practice, and use it at all times</li>

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<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Your Route to Fixing Communication Problems</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We all have problems with communication from time to time. And knowing how to fix them will enable you to deal with common situations that may otherwise hold you back.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will enable you to deal with, and avoid, obstacles that can get in the way of smooth and effective communication.</p>


<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Target Audience:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
Anyone who wants to fix problems with communication that involves themselves and/or their staff, so things run more smoothly. (These can be applied at work, home or with friends.)
</p>

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<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-Course Requirements</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to learn how to fix problems you may have with parts of your communication!
</p>

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<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career Path:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Just think:</strong> how will you benefit if you are able not only able to fix problems with communication, but to prevent many of them happening in the first place?</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to set yourself up for a smoother life by understanding what causes common problems, and learning techniques for overcoming them.</p>

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<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline:</strong></p>

<li fr-original-style="" style="box-sizing: border-box;"> Course Introduction &amp; Workbook Download
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Identifying Problems and Overcoming Barriers
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Dealing With Opposition and Conflict
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Delivering Difficult Messages
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Using Assertiveness and Intimidation
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Where and When to Communicate
</li>
<li fr-original-style="" style="box-sizing: border-box;"> 5 Best Practices for Communicating Effectively
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Key Takeaways
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Module Test
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Course Wrap Up
</li>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[NOTE: An interactive workbook is provided to support your learning]</p>

ZandaX

Communication

Business Communication Skills

Business Communication

Workplace Communication

Communication Skills

Learn how to deal with, and prevent, communication problems.
Includes Identifying Problems, Opposition & Conflict, Difficult Messages, Assertiveness & Intimidation, Best Practices.

Fixing Your Communication Problems

General Admission

<p>We will show you how to engage audiences throughout your presentation by being interactive and keeping it conversational. Understand how to keep your verbal, vocal, and visual messages congruent to increase likeability, believability, credibility, and persuasiveness. Be prepared and think through the presentation from start to finish and anticipate any problems.</p><h3>Learning Objectives</h3><p>Define the new language in sales persuasion, Identify the three V's of communication, Select objectives for your presentation, Analyze your audience</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Presentations: Planning Persuasive Presentations

<p>In the business world, effective written communication is essential, yet many individuals encounter challenges in this area. Writing skills problems often manifest as difficulties in crafting clear and concise messages, resulting in misunderstandings, errors, and a lack of professionalism. Common issues include improper grammar and punctuation usage, vague or convoluted language, and an inability to structure documents logically. These problems can hinder productivity, damage a company's reputation, and strain professional relationships.</p><h3>Learning Objectives</h3><p>The following are some of the key outcomes in this course:
 Explore how you can write with purpose
Learn why professional communication should have a purpose, how to identify that purpose
Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively.
Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to</p><h3>Target Audience</h3><p>Young Professionals</p>

Communication Skills: Writing Skills

<p>Effective verbal communication is a cornerstone of successful business interactions, yet many individuals encounter challenges in this domain. Issues such as unclear articulation, excessive use of jargon, or difficulty in conveying complex ideas in a simple manner can hinder the impact of their messages. Moreover, the ability to actively listen and respond appropriately is often underestimated. Participants will learn to enhance their articulation, adapt their communication style to different audiences, and develop active listening skills. By improving verbal communication, individuals can foster more productive and harmonious business relationships.</p><h3>Learning Objectives</h3><p>The following are some of the key outcomes in this course:
Understand the importance of verbal communication and how it's used in the workplace
Five tips to improve your verbal communication skills
Improve your communication skills by rectifying and clarifying
Look at why these techniques are important, and we'll describe how to use them effectively as speakers and as listeners</p><h3>Target Audience</h3><p>Young Professionals</p>

Communication Skills: Verbal Communication

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand the fundamentals of copywriting</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Master the techniques of writing eye-catchy headlines</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to write copies for mainstream media</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build your expertise in writing attractive advertisements</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Grasp the techniques to make an impact with your copies</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Description</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Being a copywriter, you get the chance to use your writing talent, be creative and work at your time and terms. If you want to establish a career in this fulfilling industry, the Copywriting Masterclass is what you need. It will teach you the tips and tricks to start a successful career in copywriting.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In this comprehensive course, you will learn the ABCs of copywriting. The course will teach you the strategies to create creative and attention-grabbing copies. Furthermore, you will develop the skills to write copes online, in print media and in mainstream media. The course will also include lessons on how to improve your copies. By the end of this course, you will develop the skills to write impressive copies for a wide range of platforms.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">When you complete the course, you will receive a certificate of achievement. This certificate will help you land your dream job in the copywriting industry. Join now!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of Achievement</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of Achievement. This certificate will be delivered to your doorstep through the post for &pound;99. An extra &pound;10 postage charge will be required for students leaving overseas.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Accredited Certificate</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Method of Assessment</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">At the end of the course, there will be an online MCQ assessment. To pass this exam, you must score at least 60%. When you submit the assessment, you will get the results immediately and can apply for your QLS-endorsed certificate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career path</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course is designed to help you extant your knowledge and understanding of this sector. After completing the course, you will be able to explore career options such as</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Freelance Copywriter</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Content Manager</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Content Writer</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Digital Marketer</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"></span><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to Copywriting</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: Basics of Copywriting</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Eye-Catching Headlines</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Attention-Grabbing Advertisements</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Essential Copywriting Skills</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Online Copywriting</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Press Related Copywriting</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Print Media Copywriting</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Copywriting for Mainstream Media</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Copywriting for Other Media</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: How to Write Better Copy</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 12: Making an Impact with Creative Copy</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 13: So You Want to be a Copywriter?</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 14: Final Tips</span></li></ul>

Janets

Copywriting

Seo Copywriting

Writing Skills

Story Writing

Writing

Craft compelling content and drive engagement with effective copywriting techniques. Learn how to captivate audiences and convey messages persuasively. Explore strategies, tips, and tools to master the art of impactful copywriting.

Course Gate

Office Skills & Productivity

Microsoft Certification

Office Skills

Computer Skills

Microsoft Excel

Microsoft Office

Microsoft Access

Microsoft Word

Microsoft Office 2016 Advanced

<p>A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This <strong>Medical Secretary &amp; Receptionist</strong> course will teach you about the medical secretarial profession and the skills needed to do the job successfully.</p><p>This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive this course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.</p><p><strong><strong>Learning Outcomes</strong></strong></p><p>After completing this <strong>Medical Secretary &amp; Receptionist</strong>course, learner will be able to:</p><ul><li>Understand the fundamentals of the National Health Service.</li><li>Understand the roles and responsibilities of a medical secretary.</li><li>Know how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics and Medicine.</li><li>Gain a thorough understanding of the effective filing system in medical offices.</li><li>Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks and supplies.</li><li>Gain in-depth knowledge of Medical Terminology and Clinical Aspects.</li><li>Know the importance of health and safety in the healthcare sector.</li><li>Have a solid understanding of Complementary Medicine</li></ul><p><strong>Why Choose Medical Secretary &amp; Receptionist Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Medical Secretary &amp; Receptionist Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing Medical Secretary &amp; Receptionist course.</li></ul><p><strong><strong>Assessment Method</strong></strong></p><p>After completing each module of the <strong>Medical Secretary &amp; Receptionist</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong><strong>Certification</strong></strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for <strong>Medical Secretary &amp; Receptionist </strong>course, you will be entitled to a Certificate of Completion from <strong> Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <p><strong>[Bundle Course 1]</strong></p><p>Detailed course curriculum of the Medical Secretary &amp; Receptionist</p><p><strong>Module 1: The National Health Service</strong></p><ul><li>History</li><li>Structure of the NHS</li><li>The NHS Plan</li><li>Resource Allocation</li><li>Delivering Care</li><li>Mental Health Services</li><li>Public Health</li><li>The NHS, the Regions and Devolution</li></ul><p><strong>Module 2: Patient (Customer) Care</strong></p><ul><li>The Medical Receptionist</li><li>Putting Patient First</li><li>Complaints Within the Health Service</li><li>The Complaints Procedure</li><li>Patient and Public Involvement</li><li>Patient's Rights</li><li>Access to Health Care</li><li>Total Quality in Medical Practice</li><li>Customer Care: Involving Patients and the Public</li></ul><p><strong>Module 3: Communication</strong></p><ul><li>Report Writing</li><li>Electronic Mail &amp; Mobile Phones: Text Messages</li><li>Telephone Skills</li><li>People Skills - Face to Face</li><li>Meeting</li><li>Performance Review &amp; Counselling</li><li>The Practice Leaflet &amp; Hospital Information Leaflets</li><li>Networking</li></ul><p><strong>Module 4: Law, Ethics and Medicine</strong></p><ul><li>Medical Ethics and Etiquette</li><li>Doctor's Duties</li><li>Patient's Right</li><li>The Regulatory Bodies and Their Role</li><li>Legal Aspects</li><li>Certification</li><li>Health and Safety at Work</li></ul><p><strong>Module 5: Health &amp; Safety in a Clinical Environment</strong></p><ul><li>First Aid at Work</li><li>Hazardous Substances</li><li>The NHS National Patient Safety Agency (NPSA)</li><li>Hepatitis &amp; AIDS</li><li>Fire Precautions</li><li>Clinical Risk Management</li><li>Coping With Aggression &amp; Violence</li></ul><p><strong>Module 6: Practical Reception Skills in General Practice</strong></p><ul><li>Record Keeping and General Administration</li><li>Information Technology</li></ul><p><strong>Module 7: The Hospital Service</strong></p><ul><li>The Patient's Route Through the Hospital</li><li>Outpatient Appointments</li><li>Admissions from the Waiting List</li><li>Accident and Emergency Admissions</li><li>Home From Hospital Support</li><li>Day Cases and Ward Attendees</li><li>Hospital Team</li><li>Clinical Audit</li><li>Star Ratings</li><li>What is a Medical Record?</li><li>Cases Notes</li><li>Master Index</li><li>Filing Room or Records Library</li><li>Medical Records Procedure for Departments</li><li>Retention of Records</li><li>Destruction of Medical Records</li><li>The Role of the Secretary in the Hospital</li></ul><p><strong>Module 8: Private Medicine</strong></p><ul><li>Private Clinic or Hospital</li><li>The Secretary In Private Practice</li></ul><p><strong>Module 9: Forms, Fees and Finances in General Practises</strong></p><ul><li>Contracting</li><li>Finance</li><li>Practice Income</li><li>Scotland</li><li>Wales</li><li>Northern Ireland</li></ul><p><strong>Module 10: Using Information Technology</strong></p><ul><li>Computers in General Practice</li><li>Electronic Medicine</li><li>Computers in Hospitals</li><li>Maintaining Security</li></ul><p><strong>Module 11: Medical Terminology and Clinical Aspects</strong></p><ul><li>Pathology and X-ray Examinations</li><li>Prescribing and Drugs</li><li>Nurse Prescribing</li><li>New Developments in Pharmacy</li></ul><p><strong>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</strong></p><ul><li>Audit</li><li>Health Economics and Cost-effective Medicine</li><li>Private Finance Initiative</li><li>Clinical Governance</li><li>National Institute for Clinical Excellence (NICE)</li><li>National Clinical Assessment Service (NCAS)</li><li>National Service Framework (NSF)</li><li>Patient Surveys</li></ul><p><strong>Module 13: Complementary Medicine</strong></p><ul><li>Acupuncture</li><li>Alexander Technique</li><li>Aromatherapy</li><li>Chiropractic</li><li>Homoeopathy</li><li>Hydrotherapy</li><li>Hypnotherapy</li><li>Osteopathy</li><li>Reflexology</li></ul><p><strong>[Bundle Course 2]</strong></p><p><strong>Dealing With Difficult People</strong></p><ul><li>Module 01: Difficult People and Their Difficult Behaviour</li><li>Module 02: Communicating With Difficult People</li><li>Module 03: Standing Up to Difficult People</li><li>Module 04: A Quick Guide to the Seven Classically Difficult Types</li><li>Module 05: Dealing with Bosses Who Drive You Barmy</li><li>Module 06: Colleagues to Throttle</li><li>Module 07: Dealing With Impossible People</li><li>Module 08: The Temper Tantrum Type</li></ul><p><strong>[Bundle Course 3]</strong></p><p><strong>Communication Skills Course</strong></p><ul><li>Module 01: Introduction to Communication</li><li>Module 02: The Communication Skills</li><li>Module 03: Different Types of Communication</li><li>Module 04: Different Methods of Communication</li><li>Module 05: Styles of Communication</li><li>Module 06: Barriers to Communication</li><li>Module 07: Assessing Communication Competence: Relevant Criteria</li><li>Module 08: Seven Actions for Effective Communication</li><li>Module 09: Do's and Don'ts of Effective Communication</li></ul><p><strong>[Bundle Course 4]</strong></p><p><strong>Level 4 Time Management Course</strong></p><ul><li>Module 1: Basics of Time Management</li><li>Module 2: Prioritise Your Time</li><li>Module 3: Organise Your Time</li><li>Module 4: Using Your Time Efficiently</li><li>Module 5: Time Management in the Workplace</li><li>Module 6: Time Management For Students</li><li>Module 7: Time Management Software</li><li>Module 8: Create a Value-Based Time Management Plan</li></ul><p><strong>[Bundle Course 5]</strong></p><p><strong>Level 5 Negotiation Skills Course</strong></p><ul><li>Module 01: An Overview of Negotiation</li><li>Module 02: How to Prepare For Negotiations</li><li>Module 03: The Process of Negotiation</li><li>Module 04: Ways of Developing Persuasion &amp; Influencing Skills</li><li>Module 05: Ways of Developing Communication Skills</li><li>Module 06: How to Develop Active Listening Skills</li><li>Module 07: Comprehending Body Language</li><li>Module 08: Assertiveness and Self Confidence</li><li>Module 09: Managing Anger</li><li>Module 10: Managing Stress</li><li>Module 11: Negotiation Tactics to Closing a Better Deal</li><li>Module 12: Ways of Overcoming Sales Objections</li></ul><p><strong>[Bundle Course 6]</strong></p><p><strong>Level 5 Report Writing Course</strong></p><ul><li>Module 01: Introduction to Report Writing</li><li>Module 02: The Basics of Business Report Writing</li><li>Module 03: The Practical Side of Report Writing (Part-1): Preparation &amp; Planning</li><li>Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information</li><li>Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report</li><li>Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing</li><li>Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report</li><li>Module 08: Developing Research Skills</li><li>Module 09: Developing Creativity &amp; Innovation</li><li>Module 10: Develop Critical Thinking Skills</li><li>Module 11: Interpersonal Skill Development</li></ul><p><strong>[Bundle Course 7]</strong></p><p><strong>Level 5 Proofreading &amp; Copy Editing</strong></p><ul><li>Module 01: An Overview of Proofreading</li><li>Module 02: Use of the Style Guide</li><li>Module 03: Spelling and Grammar</li><li>Module 04: Paper-based Proofreading</li><li>Module 05: On the Screen Proofreading</li><li>Module 06: Basics of Copy Editing</li><li>Module 07: Copy Editing - the Use of Language</li><li>Module 08: Copy Editing - Checking Accuracy and Facts</li><li>Module 09: Copy Editing - Legal Checks</li><li>Module 10: Career Development</li></ul><p><strong>[Bundle Course 8]</strong></p><p><strong>Level 2 Customer Service</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: Understanding the Organisation</li><li>Module 3: Prepare to Deliver Excellent Customer Service</li><li>Module 4: Communication in the Customer Service Role</li><li>Module 5: Understand Customers</li></ul><p><strong>[Bundle Course 9]</strong></p><p><strong>Level 1 Certificate in Well-being</strong></p><ul><li>Module 01: Introduction to Stress and Stress Management</li><li>Module 02: Develop an Awareness of Mental Health</li><li>Module 03: Develop an Awareness of Substance Misuse</li><li>Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults</li><li>Module 05: Dementia Awareness</li></ul><p><strong>[Bundle Course 10]</strong></p><p><strong>Level 3 Diploma in Healthcare Support</strong></p><ul><li>Module 01: Promote Personal Development in Care Settings</li><li>Module 02: Promote Safeguarding and Protection in Care Settings</li><li>Module 03: Promote Health, Safety and Wellbeing in Care Settings</li><li>Module 04: Understand Mental Well-Being and Mental Health Promotion</li><li>Module 05: Causes and Spread of Infection</li><li>Module 06: Promote Communication in Care Settings</li><li>Module 07: Responsibilities of a Care Worker</li><li>Module 08: Promote Effective Handling of Information in Care Settings</li><li>Module 09: Understand Mental Health Problems</li><li>Module 10: The Principles of Infection Prevention and Control</li><li>And More...</li></ul><p><strong>[Bundle Course 11]</strong></p><p><strong>**Workplace Stress Management**</strong></p><p><strong>[Bundle Course 12]</strong></p><p><strong>**Anger Management**</strong></p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Medical Secretary &amp; Receptionist</strong> course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing <strong>Medical Secretary &amp; Receptionist</strong>, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities-</p><ul><li>Medical Receptionist &amp; Secretary</li><li>Healthcare Administrator</li><li>GP Receptionist</li><li>Patient Coordinator</li></ul><p>In the United Kingdom, these job opportunities pay between £10,000 and £30,000 per year.</p>
                        </div>

Training Tale

Secretarial & PA

Medical Receptionist

Professional Skills Course (PSC)

Secretarial & Shorthand

Medical Assistant

Medical Secretary

Medical Secretary & Receptionist - Course

Packt

JavaScript

Web Development

HTML

You will not only learn a few lines of code in this course but will also understand the principles of programming. Learn the fundamentals of JavaScript with the latest JavaScript versions (ES6/ES7/ES8/ES9/ES10/ESNext) and you will be well on your way to being a Grandmaster programmer in any language.

JavaScript Complete Grandmaster 2023

Clockwork Eye Video Training

Photography & Video

Video

Video Marketing

Video Creation

Mobile Video Production

Film & Video

Video Design

Videography

Video Production

Video Editing

Video & Mobile Marketing

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Creating Video For Business (Interactive Workshop)

Nexus Human

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

MS-102T00 Microsoft 365 Administrator Essentials

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>Students in this course are interested in Azure development or in passing the Microsoft Azure Developer Associate certification exam.</p><p></p><p></p><p>This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.</p><p></p>Prerequisites<p>To be successful in this course, learners should have the following: Hands-on experience with Azure IaaS and PaaS solutions, and the Azure Portal. Experience writing in an Azure supported language at the intermediate level. (C#, JavaScript, Python, or Java) Ability to write code to connect and perform operations on, a SQL or NoSQL database product. (SQL Server, Oracle, MongoDB, Cassandra or similar) Experience writing code to handle authentication, authorization, and other security principles at the intermediate level. A general understanding of HTML, the HTTP protocol and REST API interfaces.</p></div><div id="course-pills-2"><h3>1 - Explore Azure App Service</h3> <ul> <li>Examine Azure App Service</li> <li>Examine Azure App Service plans</li> <li>Deploy to App Service</li> <li>Explore authentication and authorization in App Service</li> <li>Discover App Service networking features</li> </ul> <h3>2 - Configure web app settings</h3> <ul> <li>Configure application settings</li> <li>Configure general settings</li> <li>Configure path mappings</li> <li>Enable diagnostic logging</li> <li>Configure security certificates</li> </ul> <h3>3 - Scale apps in Azure App Service</h3> <ul> <li>Examine autoscale factors</li> <li>Identify autoscale factors</li> <li>Enable autoscale in App Service</li> <li>Explore autoscale best practices</li> </ul> <h3>4 - Explore Azure App Service deployment slots</h3> <ul> <li>Explore staging environments</li> <li>Examine slot swapping</li> <li>Swap deployment slots</li> <li>Route traffic in App Service</li> </ul> <h3>5 - Explore Azure Functions</h3> <ul> <li>Discover Azure Functions</li> <li>Compare Azure Functions hosting options</li> <li>Scale Azure Functions</li> </ul> <h3>6 - Develop Azure Functions</h3> <ul> <li>Explore Azure Functions development</li> <li>Create triggers and bindings</li> <li>Connect functions to Azure services</li> </ul> <h3>7 - Explore Azure Blob storage</h3> <ul> <li>Explore Azure Blob storage</li> <li>Discover Azure Blob storage resource types</li> <li>Explore Azure Storage security features</li> <li>Discover static website hosting in Azure Storage</li> </ul> <h3>8 - Manage the Azure Blob storage lifecycle</h3> <ul> <li>Explore the Azure Blob storage lifecycle</li> <li>Discover Blob storage lifecycle policies</li> <li>Implement Blob storage lifecycle policies</li> <li>Rehydrate blob data from the archive tier</li> </ul> <h3>9 - Work with Azure Blob storage</h3> <ul> <li>Explore Azure Blob storage client library</li> <li>Create a client object</li> <li>Manage container properties and metadata by using .NET</li> <li>Set and retrieve properties and metadata for blob resources by using REST</li> </ul> <h3>10 - Explore Azure Cosmos DB</h3> <ul> <li>Identify key benefits of Azure Cosmos DB</li> <li>Explore the resource hierarchy</li> <li>Explore consistency levels</li> <li>Choose the right consistency level</li> <li>Explore supported APIs</li> <li>Discover request units</li> </ul> <h3>11 - Work with Azure Cosmos DB</h3> <ul> <li>Explore Microsoft .NET SDK v3 for Azure Cosmos DB</li> <li>Create stored procedures</li> <li>Create triggers and user-defined functions</li> <li>Explore change feed in Azure Cosmos DB</li> </ul> <h3>12 - Manage container images in Azure Container Registry</h3> <ul> <li>Discover the Azure Container Registry</li> <li>Explore storage capabilities</li> <li>Build and manage containers with tasks</li> <li>Explore elements of a Dockerfile</li> </ul> <h3>13 - Run container images in Azure Container Instances</h3> <ul> <li>Explore Azure Container Instances</li> <li>Run containerized tasks with restart policies</li> <li>Set environment variables in container instances</li> <li>Mount an Azure file share in Azure Container Instances</li> </ul> <h3>14 - Implement Azure Container Apps</h3> <ul> <li>Explore Azure Container Apps</li> <li>Explore containers in Azure Container Apps</li> <li>Implement authentication and authorization in Azure Container Apps</li> <li>Manage revisions and secrets in Azure Container Apps</li> <li>Explore Dapr integration with Azure Container Apps</li> </ul> <h3>15 - Explore the Microsoft identity platform</h3> <ul> <li>Explore the Microsoft identity platform</li> <li>Explore service principals</li> <li>Discover permissions and consent</li> <li>Discover conditional access</li> </ul> <h3>16 - Implement authentication by using the Microsoft Authentication Library</h3> <ul> <li>Explore the Microsoft Authentication Library</li> <li>Initialize client applications</li> </ul> <h3>17 - Implement shared access signatures</h3> <ul> <li>Discover shared access signatures</li> <li>Choose when to use shared access signatures</li> <li>Explore stored access policies</li> </ul> <h3>18 - Explore Microsoft Graph</h3> <ul> <li>Discover Microsoft Graph</li> <li>Query Microsoft Graph by using REST</li> <li>Query Microsoft Graph by using SDKs</li> <li>Apply best practices to Microsoft Graph</li> </ul> <h3>19 - Implement Azure Key Vault</h3> <ul> <li>Explore Azure Key Vault</li> <li>Discover Azure Key Vault best practices</li> <li>Authenticate to Azure Key Vault</li> </ul> <h3>20 - Implement managed identities</h3> <ul> <li>Explore managed identities</li> <li>Discover the managed identities authentication flow</li> <li>Configure managed identities</li> <li>Acquire an access token</li> </ul> <h3>21 - Implement Azure App Configuration</h3> <ul> <li>Explore the Azure App Configuration service</li> <li>Create paired keys and values</li> <li>Manage application features</li> <li>Secure app configuration data</li> </ul> <h3>22 - Explore API Management</h3> <ul> <li>Discover the API Management service</li> <li>Explore API gateways</li> <li>Explore API Management policies</li> <li>Create advanced policies</li> <li>Secure APIs by using subscriptions</li> <li>Secure APIs by using certificates</li> </ul> <h3>23 - Explore Azure Event Grid</h3> <ul> <li>Explore Azure Event Grid</li> <li>Discover event schemas</li> <li>Explore event delivery durability</li> <li>Control access to events</li> <li>Receive events by using webhooks</li> <li>Filter events</li> </ul> <h3>24 - Explore Azure Event Hubs</h3> <ul> <li>Discover Azure Event Hubs</li> <li>Explore Event Hubs Capture</li> <li>Scale your processing application</li> <li>Control access to events</li> <li>Perform common operations with the Event Hubs client library</li> </ul> <h3>25 - Discover Azure message queues</h3> <ul> <li>Choose a message queue solution</li> <li>Explore Azure Service Bus</li> <li>Discover Service Bus queues, topics, and subscriptions</li> <li>Explore Service Bus message payloads and serialization</li> <li>Explore Azure Queue Storage</li> <li>Create and manage Azure Queue Storage and messages by using .NET</li> </ul> <h3>26 - Monitor app performance</h3> <ul> <li>Explore Application Insights</li> <li>Discover log-based metrics</li> <li>Instrument an app for monitoring</li> <li>Select an availability test</li> <li>Troubleshoot app performance by using Application Map</li> </ul> <h3>27 - Develop for Azure Cache for Redis</h3> <ul> <li>Explore Azure Cache for Redis</li> <li>Configure Azure Cache for Redis</li> <li>Interact with Azure Cache for Redis by using .NET</li> </ul> <h3>28 - Develop for storage on CDNs</h3> <ul> <li>Explore Azure Content Delivery Networks</li> <li>Control cache behavior on Azure Content Delivery Networks</li> <li>Interact with Azure Content Delivery Networks by using .NET</li> </ul></div>

Microsoft Azure

AWS Certified Solutions Architect

AZ-204T00 Developing Solutions for Microsoft Azure

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p><p>Writing is a key method of communication for most people, and it?s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.</p></div><div id="course-pills-2"><h3>1 - Getting Started</h3> <ul> <li>Workshop Objectives</li> <li>Pre-Assignment Review</li> </ul> <h3>2 - Working with Words</h3> <ul> <li>Spelling</li> <li>Grammar</li> <li>Creating a Cheat Sheet</li> </ul> <h3>3 - Constructing Sentences</h3> <ul> <li>Parts of a Sentence</li> <li>Punctuation</li> <li>Types of Sentences</li> </ul> <h3>4 - Creating Paragraphs</h3> <ul> <li>The Basic Parts</li> <li>Organization Methods</li> </ul> <h3>5 - Writing Meeting Agendas</h3> <ul> <li>The Basic Structure</li> <li>Choosing a Format</li> <li>Writing the Agenda</li> </ul> <h3>6 - Writing E-mails</h3> <ul> <li>Addressing Your Message</li> <li>Grammar and Acronyms</li> </ul> <h3>7 - Writing Business Letters</h3> <ul> <li>The Basic Structure</li> <li>Choosing a Format</li> <li>Writing the Letter</li> </ul> <h3>8 - Writing Proposals</h3> <ul> <li>The Basic Structure</li> <li>Choosing a Format</li> <li>Writing the Proposal</li> </ul> <h3>9 - Writing Reports</h3> <ul> <li>The Basic Structure</li> <li>Choosing a Format</li> <li>Writing the Report</li> </ul> <h3>10 - Other Types of Documents</h3> <ul> <li>Requests for Proposals</li> <li>Projections</li> <li>Executive Summaries</li> <li>Business Cases</li> </ul> <h3>11 - Proofreading and Finishing</h3> <ul> <li>A Proofreading Primer</li> <li>How Peer Review Can Help</li> <li>Printing and Publishing</li> </ul> <h3>12 - Wrapping Up</h3> <ul> <li>Words from the Wise</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Business Writing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Business Writing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Content Writing

Book Writing

Trainers Course

Business English

Business Writing

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a stressed, exhausted SEN/EBSA parent or carer, running on empty, with no time to shout <em fr-original-style="" style="box-sizing: border-box;">"HELP!"&nbsp;</em>let alone step off the hamster wheel to rest, recharge and recuperate?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Parenting neurodivergent and/or school avoidant young people comes with a unique set of challenges and, if you&#39;re finding yourself lurching from managing meltdowns to fighting for support or feeling isolated and judged because people don&#39;t understand, it can be really hard and I GET IT!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After finding myself pretty much burnt out I discovered and implemented quick and simple self-help and relaxation tools that have helped strengthen my coping skills to navigate my family&#39;s journey, rebuild my resilience and rediscover&nbsp;my old self!&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I was so blown away by how beneficial simple habits can be that it&#39;s my mission to help others do the same - and so I created&nbsp;The SHARE Project.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The ethos of THE SHARE Project is that&nbsp;we need to put our own oxygen mask on first&nbsp;so that we can&nbsp;best support our kids&nbsp;and my aim is that the tools you will learn during our time together will become your oxygen mask, not only for use in case of emergency, but as a sustainable part of your ongoing&nbsp;self-care and wellbeing.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During each&nbsp;of four, weekly, live&nbsp;online workshops, delivered over Zoom, you will learn and practise a new tool to implement daily over the coming week (just a&nbsp;few minutes at a time, I promise)!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Then, during the following week&#39;s workshop we will review your progress, make any tweaks and learn and practise the next tool...&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There&#39;ll be no suggestions of long and luxurious spa days and fluffy robes because most of us don&#39;t have the time to do that very often and, frankly, the benefits disappear almost as soon as you&#39;ve driven home... My mission<em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em>is to give you sustainable tools to use anytime and anywhere to help yourself cope better and feel happier, regardless of what&#39;s going on around you!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each group session gives you the opportunity to connect with other SEN parents or carers&nbsp;experiencing similar challenges.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What our clients say:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">"</span></em><span style="color: rgb(32, 33, 36); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">The Share project was a gentle, kind experience which showed understanding for parenting with additional challenges. &nbsp;The refocusing was extremely powerful and I felt nurtured by the sessions."</span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"I gained different techniques to build resilience and overcome overwhelm."&nbsp;</span><br fr-original-style="" style="box-sizing: border-box;"></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" fr-original-style="" style="box-sizing: border-box;"><span data-sheets-root="1" style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"has helped me have a more positive outlook day to day, relaxation has helped with my sleep"</span></span><span data-sheets-root="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you have any questions, please ask and I will be happy to help :)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sue&nbsp;</p>

Discover Calm and Happiness with The SHARE Project: Your Path to Resilience! 🌟
Are you feeling exhausted, overwhelmed and stretched to your limit?  With meetings and meltdowns to manage, battles for support, the frustration of feeling isolated or misunderstood, not to mention the pressure of juggling your job too, it can It can feel like you’re running on empty; hard to find a moment to step off the hamster wheel and just breathe.
I’ve been there, and I get it!💛
After being on the brink of burnout myself, I stumbled upon simple, yet life-changing self-help and relaxation tools. These quick, effective techniques helped me rebuild my resilience, reclaim my sense of self and navigate challenges with renewed strength. The transformation was so profound that I knew I had to share it with others — and that’s how The SHARE Project was born.
What is The SHARE Project?
The SHARE Project is built on a simple principle: you need to put your own oxygen mask on first!  By nurturing yourself, you’re better equipped to support your children. Through our four-week, live online workshop series, delivered via Zoom, you’ll discover practical tools to bring more calm and happiness into your daily life.
Here’s what you can expect:
Weekly Workshops:  Each week, we’ll introduce and practice a new tool designed to fit seamlessly into your life (just a few minutes a day, I promise!). These are not your typical “luxury spa day” suggestions — because let’s face it, who has time for that?  Instead, you’ll learn sustainable, go-to strategies that you can use anytime, anywhere, to boost your wellbeing, even in the midst of chaos.  You will also receive a mid-week email of encouragement between workshops and printables to help record and track your progress.
Ongoing Support:  In each session, we’ll review your progress, fine-tune your approach, and introduce the next tool.  
Community Connection: You’ll be part of a supportive group of fellow SEN parents and carers who understand the unique challenges you face.  
What our clients say:
“The SHARE Project was a gentle, kind experience which showed understanding for parenting with additional challenges.  The refocusing was extremely powerful and I felt nurtured by the sessions.”
“It has helped me to have a more positive outlook day-to-day, and the relaxation has helped with my sleep.”	
“I looked forward to the sessions each week, they gave me time to focus on myself for a change.”
Ready to Feel More Calm and Happy?
If you’re ready to step off the hamster wheel and start reclaiming your joy, The SHARE Project is here for you. Let’s work together to help you feel more at peace, more resilient, and, most importantly, more you.
Got any questions? Send me a message and I’ll be happy to help! 😊
With love and support,  
Sue

AUsomeMums

Emotional Wellbeing

Emotional Resilience

Autism

Mental Resilience

Special Education Needs (SEN)

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers

The SHARE Project - Self-Help & Relaxation Exercises for SEN/EBSA Parent Carers

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">Motivated and competent staff can mean the difference between success and failure for your organisation. Knowledge and expertise in a subject are not enough to ensure that training and coaching is effective.&nbsp;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This CPD accredited Level 3 course, developed by STC, will suit anyone involved in the development of others including: trainers, managers, leaders, consultants, teachers, technical trainers, lecturers and more&hellip;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Learn all about our fantastic brains, various learning styles, what can hinder learning, how best to get the message across effectively, and much more!</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This course is an excellent tool for personal development so if you&rsquo;re looking to hone your speaking and presenting skills, this course will grow your confidence and support you in your career progression.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This course has been accredited by the CPD Accreditation Office for delivery, structure and content.</p>

Motivated and competent staff can mean the difference between success and failure for your organisation. Knowledge and expertise in a subject are not enough to ensure that training and coaching is effective. 
This CPD accredited Level 3 course, developed by STC, will suit anyone involved in the development of others including: trainers, managers, leaders, consultants, teachers, technical trainers, lecturers and more…
Learn all about our fantastic brains, various learning styles, what can hinder learning, how best to get the message across effectively, and much more!
This course is an excellent tool for personal development so if you’re looking to hone your speaking and presenting skills, this course will grow your confidence and support you in your career progression.
This course has been accredited by the CPD Accreditation Office for delivery, structure and content.

Ask Sonia Limited

Train the Trainer (TTT)

CPD accredited Level 3 Train the Trainer, Speaking & Presenting Skills course. 
Delivered online (Zoom) by a live tutor.
Exam and Certificate fee included in the price.

CPD Accredited Train the Trainer, Speaking & Presenting Skills Level 3 (3 days)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Own Your Success is delighted to bring you the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);">&#39;Bitesize Masterclass&#39;</span></em></strong> with Sophie Chapman.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Not everyone has the flexibility to step away from the office for in-person events or dedicate extended periods from their packed schedules for full or half-day sessions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">So we&#39;ve put together our <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(84, 172, 210); box-sizing: border-box;" fr-original-style="color: rgb(84, 172, 210);">&#39;Bitesize Masterclasses&#39;</span></em></strong> to help assistants develop and learn from professionals such as Sophie - shorter sessions, same big impact!</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 30px; color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="font-size: 30px; color: rgb(115, 192, 234);">Bitesize Masterclass</span><span style="font-size: 36px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 36px; color: rgb(0, 0, 0);">&nbsp;with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Sophie Chapman</em></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sophie Chapman<br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">EA to Steven Bartlett&nbsp;</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/own-your-success/a0486bb4-aec1-4d05-86c6-b06294a16be2/original.jpeg" style="width: 341px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 341px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto;" fr-original-class="fr-draggable"></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Although Sophie initially aspired to be a talent agent, she swiftly realised that her career passions lay within the administrative/operational aspects of working life. <br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Following her graduation in Entertainment Management from LIPA in 2008, she gained extensive work experience across renowned entities such as Sony BMG and Sky One, operating within the spheres of TV, music, radio, and the events industry. Her pivotal entry into a PA role came while supporting musician Eliza Doolittle.<br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">After five years, Sophie opted to move home to Liverpool and accept a contract supporting Sir Dave Brailsford of Team Sky. Once complete, Sophie received an offer for a position based in the US with an A-list musician. However, her journey led her to discover her "forever role", providing support to Steven Bartlett.</span></p><div data-message-author-role="assistant" data-message-id="fc75f7a3-690f-4da7-9d49-460145d4e5b9" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Steven, the Founder and former Group CEO of Social Chain, is a multifaceted individual&mdash;a published author, podcaster, entrepreneur, and presently, the youngest-ever Dragon on BBC&#39;s Dragon&#39;s Den. Sophie has been instrumental as Steven&#39;s Executive Assistant, operating on a global scale, in both private and corporate realms for six years.&nbsp;</span></p></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Kate Wood<br fr-original-style="" style="box-sizing: border-box;"></strong></span><span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass Facilitator&nbsp;</em></strong></span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><img src="https://images.cademy.co.uk/own-your-success/973fb358-b335-4ec8-bad7-acd3127682e4/original.jpeg" style="width: 334px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 334px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto;" fr-original-class="fr-draggable"></span><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;"><br fr-original-style="" style="box-sizing: border-box;">Kate will aid the facilitation of this Bitesize Masterclass, ensuring that crucial topics are covered while prioritising an environment where every participant feels acknowledged, valued, and heard throughout the session.</span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning &amp; development, employee engagement strategy, continuous improvement, communications and marketing. &nbsp;After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with.</span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. &nbsp;Her passion is improving working relationships between roles and functions and supporting people to discover their best selves at work. &nbsp;She does this in the automotive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.</span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">When she&rsquo;s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.</span></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session <span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);">topics:</span></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to establish your self-leadership position in your EA capacity&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Transition from a PA to EA&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Career development&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Boundary setting and wellbeing&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Q&amp;A with the audience - Open-Book Q&amp;A</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><b fr-original-style="" style="box-sizing: border-box;">What is a <span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);">Bitesize Masterclass?</span><br fr-original-style="" style="box-sizing: border-box;"></b></span></div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Short burst session.</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Keynote speakers discuss key themes/topics they are passionate about.</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Q&amp;A with the audience attendees - ask the questions you don&#39;t <em fr-original-style="" style="box-sizing: border-box;">usually</em> get to ask!</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Run time of 90 minutes (max 2 hours) - we block out two hours in case we overspill on questions. 😊</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Virtually delivered - attend from anywhere that&#39;s convenient for you!&nbsp;</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Packed with content, tips and tricks and from industry professionals who can share their experiences with you.</div></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will <span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);">attend?</span></strong></span></div><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">PA&#39;s</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">EA&#39;s</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Administrative roles</li></ul><div style="text-align: center; box-sizing: border-box;" fr-original-style="text-align: center;">---------------------------</div><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><em fr-original-style="" style="box-sizing: border-box;">At Own Your Success, we strongly believe in fostering an inclusive environment where diversity is celebrated and discrimination of any form is unwelcome. We welcome attendees from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, ability, or any other characteristic. Discrimination has no place in our workshops, and we are committed to creating a respectful and supportive space for all participants to learn and grow together.</em><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></em></span></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><em fr-original-style="" style="box-sizing: border-box;">---------------------------<br fr-original-style="" style="box-sizing: border-box;"></em></span></p>

Own Your Success is delighted to bring you the 'Bitesize Masterclass' with Sophie Chapman.
Not everyone has the flexibility to step away from the office for in-person events or dedicate extended periods from their packed schedules for full or half-day sessions.
So we've put together our 'Bitesize Masterclasses' to help assistants develop and learn from professionals such as Sophie - shorter sessions, same big impact!



 
Bitesize Masterclass with Sophie Chapman
Sophie Chapman
EA to Steven Bartlett 

Although Sophie initially aspired to be a talent agent, she swiftly realised that her career passions lay within the administrative/operational aspects of working life. 

Following her graduation in Entertainment Management from LIPA in 2008, she gained extensive work experience across renowned entities such as Sony BMG and Sky One, operating within the spheres of TV, music, radio, and the events industry. Her pivotal entry into a PA role came while supporting musician Eliza Doolittle.

After five years, Sophie opted to move home to Liverpool and accept a contract supporting Sir Dave Brailsford of Team Sky. Once complete, Sophie received an offer for a position based in the US with an A-list musician. However, her journey led her to discover her "forever role", providing support to Steven Bartlett.
Steven, the Founder and former Group CEO of Social Chain, is a multifaceted individual—a published author, podcaster, entrepreneur, and presently, the youngest-ever Dragon on BBC's Dragon's Den. Sophie has been instrumental as Steven's Executive Assistant, operating on a global scale, in both private and corporate realms for six years. 



Kate Wood
Masterclass Facilitator 

Kate will aid the facilitation of this Bitesize Masterclass, ensuring that crucial topics are covered while prioritising an environment where every participant feels acknowledged, valued, and heard throughout the session.
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with.
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is improving working relationships between roles and functions and supporting people to discover their best selves at work. She does this in the automotive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.



Session topics:
How to establish your self-leadership position in your EA capacity
Transition from a PA to EA
Career development
Boundary setting and wellbeing
Q&A with the audience - Open-Book Q&A



What is a Bitesize Masterclass?
Short burst session.
Keynote speakers discuss key themes/topics they are passionate about.
Q&A with the audience attendees - ask the questions you don't usually get to ask!
Run time of 90 minutes (max 2 hours) - we block out two hours in case we overspill on questions. 😊
Virtually delivered - attend from anywhere that's convenient for you!
Packed with content, tips and tricks and from industry professionals who can share their experiences with you.



Who will attend?
PA's
EA's
Administrative roles
---------------------------
At Own Your Success, we strongly believe in fostering an inclusive environment where diversity is celebrated and discrimination of any form is unwelcome. We welcome attendees from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, ability, or any other characteristic. Discrimination has no place in our workshops, and we are committed to creating a respectful and supportive space for all participants to learn and grow together.

---------------------------


Own Your Success

Learning & Development

Online Course Marketing

ACCA Strategic Business Leader (SBL)

Personal Assistant

Executive Assistant

Professional Development

Bitesize Masterclass with Sophie Chapman

Early Release

General Release

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<div>
	<h3><strong>Description</strong></h3>
<p><span>Learn to express what you want to say and know the strategies for making your message more clear and concise with the Honing and Delivering Your Message course.</span></p>
<p><span>The course helps you to identify the points and areas that you wish to express. The course guides you to deliver your message more efficiently so that receiver understands your thoughts and points. Proper messaging is a must for everywhere no matter it is for official purpose or personal reason. If you are unable to express your message properly, it can cause various misunderstanding. </span></p>
<p><span>In this course, you will learn to clarify your message and know the techniques of presenting your message towards the desired person. The course also covers various forms of communication for successful messaging, effective listening and communication skills, and the techniques of making your listener fall for you.</span></p>
<p><span>Upon completion, you will learn the skills for becoming a better spokesperson and know to present your ideas to a group or social media.</span></p>
<h3><b>Assessment:</b></h3>
<p>This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.</p>
<h3><strong>Certification:</strong></h3>
<p>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</p>
<h3><b>Who is this Course for?</b></h3>
Honing and Delivering Your Message is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.<p></p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic background.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Honing and Delivering Your Message</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Honing and Delivering Your Message</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>OVERVIEW</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHAT IS YOUR MESSAGE</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WAYS TO PRESENT YOUR MESSAGE</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>EFFECTIVE LISTENING</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHAT IS YOUR BODY SAYING</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>PRESENTING YOUR MESSAGE TO AN AUDIENCE</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Listening Skills

Meeting Skills

Presentation Skills

Honing and Delivering Your Message

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for experienced IT security-related practitioners, auditors, consultants, investigators, or instructors, including network or security analysts and engineers, network administrators, information security specialists, and risk management professionals, who are pursuing CISSP training and certification to acquire the credibility and mobility to advance within their current computer security careers or to migrate to a related career. Through the study of all eight CISSP Common Body of Knowledge (CBK) domains, students will validate their knowledge by meeting the necessary preparation requirements to qualify to sit for the CISSP certification exam. Additional CISSP certification requirements include a minimum of five years of direct professional work experience in two or more fields related to the eight CBK security domains, or a college degree and four years of experience.</p>Overview<p>#NAME?</p><p>In this course, students will expand upon their knowledge by addressing the essential elements of the 8 domains that comprise a Common Body of Knowledge (CBK)Â© for information systems security professionals.</p>Prerequisites<p></p><ul><li>CompTIA Network+ Certification</li></ul><p></p></div><div id="course-pills-2"><h3>1 - Security and Risk Management</h3> <ul> <li>Security Governance Principles</li> <li>Compliance</li> <li>Professional Ethics</li> <li>Security Documentation</li> <li>Risk Management</li> <li>Threat Modeling</li> <li>Business Continuity Plan Fundamentals</li> <li>Acquisition Strategy and Practice</li> <li>Personnel Security Policies</li> <li>Security Awareness and Training</li> </ul> <h3>2 - Asset Security</h3> <ul> <li>Asset Classification</li> <li>Privacy Protection</li> <li>Asset Retention</li> <li>Data Security Controls</li> <li>Secure Data Handling</li> </ul> <h3>3 - Security Engineering</h3> <ul> <li>Security in the Engineering Lifecycle</li> <li>System Component Security</li> <li>Security Models</li> <li>Controls and Countermeasures in Enterprise Security</li> <li>Information System Security Capabilities</li> <li>Design and Architecture Vulnerability Mitigation</li> <li>Vulnerability Mitigation in Embedded, Mobile, and Web-Based Systems</li> <li>Cryptography Concepts</li> <li>Cryptography Techniques</li> <li>Site and Facility Design for Physical Security</li> <li>Physical Security Implementation in Sites and Facilities</li> </ul> <h3>4 - Information Security Management Goals</h3> <ul> <li>Organizational Security</li> <li>The Application of Security Concepts</li> </ul> <h3>5 - Information Security Classification and Program Development</h3> <ul> <li>Information Classification</li> <li>Security Program Development</li> </ul> <h3>6 - Risk Management and Ethics</h3> <ul> <li>Risk Management</li> <li>Ethics</li> </ul> <h3>7 - Software Development Security</h3> <ul> <li>Software Configuration Management</li> <li>Software Controls</li> <li>Database System Security</li> </ul> <h3>8 - Cryptography</h3> <ul> <li>Ciphers and Cryptography</li> <li>Symmetric-Key Cryptography</li> <li>Asymmetric-Key Cryptography</li> <li>Hashing and Message Digests</li> <li>Email, Internet, and Wireless Security</li> <li>Cryptographic Weaknesses</li> </ul> <h3>9 - Physical Security</h3> <ul> <li>Physical Access Control</li> <li>Physical Access Monitoring</li> <li>Physical Security Methods</li> <li>Facilities Security</li> </ul></div>

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