Name: Project Stakeholder Relationship Skills (Virtual)
Price: 850 GBP
Availability: InStock

<h2>Managing Successful Programmes (MSP®) 5th Edition Foundation: On-Demand</h2>
<p>MSP® certification provides guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges for managing programmes and larger, more strategic or multiple projects.</p>
<p>MSP 5th edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility.</p>
<p>AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. The MSP Foundation qualification is a prerequisite for the MSP Practitioner Examination, which assesses the ability to apply understanding of the MSP programme management framework in context.</p>
<p>The MSP® 5th Edition Foundation course is a 3-day training based on the exam specification for MSP Foundation certification and is aligned with the Managing Successful Programmes (5th Edition) guide from AXELOS.</p><h3>What You Will Learn</h3>
<p>At the end of this course, participants will be able to:</p>
<ul>
<li>Understand key concepts relating to programmes and MSP</li>
<li>Understand how the MSP principles underpin the MSP framework</li>
<li>Understand the MSP themes and how they are applied throughout the programme</li>
<li>Understand the MSP processes and how they are carried out throughout the programme</li>
</ul><section>
                    <h3>Key Concepts of MSP</h3><ul><li>Programmes</li><li>Three Lenses of MSP</li><li>Principles</li><li>Themes and Governance</li></ul><h3>Organization</h3><ul><li>Organization Theme</li><li>Organization Structure</li><li>Individual Roles</li><li>Stakeholder Management</li></ul><h3>Design</h3><ul><li>Design Theme</li><li>Benefits</li><li>Risk Identification and Prioritization</li><li>Target Operating Model</li><li>Documents and Key Roles</li></ul><h3>Justification</h3><ul><li>Justification Theme</li><li>Business Case</li><li>Financial Planning</li><li>Documents and Key Roles</li></ul><h3>Structure</h3><ul><li>Structure Theme</li><li>Delivery Planning</li><li>Dependencies</li><li>Benefits Realization Plan</li><li>Resourcing</li><li>Documents and Key Roles</li></ul><h3>Knowledge</h3><ul><li>Knowledge Theme</li><li>Knowledge Management</li><li>Information Management</li><li>Document and Key Roles</li></ul><h3>Assurance</h3><ul><li>Assurance Theme</li><li>Assurance at Multiple Levels</li><li>Assurance Planning</li><li>Document and Key Roles</li></ul><h3>Decisions</h3><ul><li>Decisions Theme</li><li>Issue Resolution</li><li>Risk Response</li><li>Data Gathering and Reporting</li><li>Options and Analysis</li><li>Document and Key Roles</li></ul><h3>MSP Processes</h3><ul><li>Identify the Programme</li><li>Design the Outcomes</li><li>Plan Progressive Delivery</li><li>Deliver the Capabilities</li><li>Embed the Outcomes</li><li>Evaluate New Information</li><li>Close the Programme</li></ul>


                </section>

IIL Europe Ltd

Managing Successful Programmes (MSP) 5th Edition Foundation: On-Demand

General Admission

Hudson

This course bundle is made up of three separate certification courses: 1. PRINCE2® Foundation; 2. PRINCE2® Practitioner; 3. IASSC Lean Six Sigma Black Belt. The PRINCE2® Foundation And Practitioner course includes the official certification exams. By passing the Foundation and Practitioner exams, you will be an officially certified PRINCE2® Practitioner. The IASSC Lean Six Sigma Black Belt course includes the official IASSC Six Sigma Black Belt exam. By passing this exam, you will be officially certified by the IASSC as a Six Sigma Black Belt.
 
You have 14 months to complete all of the courses in this bundle and take the exams. Read below to find out more about the courses contained within this bundle.

Accredited PRINCE2® Foundation & Practitioner 6th Edition + IASSC Lean Six Sigma Black Belt (Official Exams Included)

General admission

<h2>Project Quality Management: Virtual In-House Training</h2>
 <p>In today's environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren't successful unless the customer's needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control).</p><h3>What You Will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Plan for higher quality project deliverables</li>
 <li>Measure key performance indicators on projects, processes, and products</li>
 <li>Turn data into useful project information</li>
 <li>Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction</li>
 <li>Reduce defects and waste in current project management processes</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Quality Defined<br /> <ul> <li>Customer Focus</li> <li>Financial Focus</li> </ul> </li> </ul> <ul> <li>Quality Management</li> <li>Process Management</li> <li>Cost of Quality</li> </ul> <h3>Planning for Quality</h3> <ul> <li>Project Manager Role in Planning</li> <li>Voice of the Customer</li> <li>Quality Management Plan<br /> <ul> <li>Measurement System Accuracy</li> <li>Data Gathering</li> <li>Data Sampling</li> </ul> </li> </ul> <h3>Manage Quality</h3> <ul> <li>Process Management<br /> <ul> <li>Process Mapping</li> </ul> </li> <li>Process Analysis<br /> <ul> <li>Value Stream Mapping</li> <li>Standardization</li> <li>Visual Workplace and 5S</li> <li>Error Proofing (Poka-Yoke)</li> <li>Failure Mode and Effect Analysis</li> </ul> </li> </ul> <h3>Control Quality</h3> <ul> <li>The Concept of Variation<br /> <ul> <li>Common Cause</li> <li>Special Cause</li> </ul> </li> <li>Standard Business Reports</li> <li>Tracking Key Measurements<br /> <ul> <li>Control Charts</li> </ul> </li> <li>Data Analysis<br /> <ul> <li>Variation</li> <li>Root Cause Analysis</li> <li>Variance Management</li> </ul> </li> <li>Designing for Quality</li> </ul>


                </section>

Project Quality Management: Virtual In-House Training

<h2>Managing Complex Projects: Virtual In-House Training</h2>
 <p>As knowledge and technology expand exponentially, organizations are finding that the tools, processes, and methods used to select, plan, and manage their projects are insufficient for the challenges posed by them. The goal of this course is to provide participants with a working knowledge of project complexities and a framework for managing the ambiguities involved in today's fast-changing, competitive, and technology-based environment</p>
 <p>As knowledge and technology expand exponentially, organizations are finding that the tools, processes, and methods used to select, plan, and manage their projects are insufficient for the challenges posed by them. Complex projects don't necessarily follow the rules of traditional projects - in many instances the projects' end-products, and the methods by which they will be produced, are not easily defined. Stakeholder diversity and geographical dispersion contribute to the difficulties project managers face in their efforts to gain acceptance of project goals, objectives, and changes.</p>
 <p>Additionally, hierarchic leadership styles, traditional lifecycle approaches, and traditional project manager competencies may no longer maximize the efficiencies that need to be realized on complex projects.</p>
 <p>The goal of this course is to provide participants with a working knowledge of project complexities and a framework for managing the ambiguities involved in today's fast-changing, competitive, and technology-based environments.</p><h3>What you Will Learn</h3>
 <p>The learning objectives of this workshop are to enable participants to:</p>
 <ul>
 <li>Appreciate complexity and its impact on the management of projects</li>
 <li>Describe the differences among traditional, complicated, and complex projects</li>
 <li>Explain the effects of complexity on the PMBOK® Guide's process groups</li>
 <li>Apply a high-level model in the management of real- world projects</li>
 </ul><section>
                    <h3>Complexity and Projects</h3> <ul>  <li>Some characteristics of complex systems</li>  <li>Important models/characteristics of complex projects</li>  <li>Major players in project complexity</li>  <li>Landscapes and project typologies</li>  <li>A supplemental framework for complex projects</li>  </ul>  <h3>Framing</h3> <ul>  <li>Framing overview</li>  <li>Potential pitfalls in framing complex projects</li>  <li>Possible solutions</li>  </ul>  <h3>Inception</h3> <ul>  <li>Centrality of risk management</li>  <li>PM competencies, selection</li>  <li>Stakeholder identification, analysis</li>  </ul>  <h3>Blueprint</h3> <ul>  <li>Collaborative planning</li>  <li>Stakeholder engagements</li>  <li>Alternative methodologies/life cycles</li>  <li>Collaborative scheduling</li>  <li>Procurement management</li>  </ul>  <h3>Oversight, Navigation, and Adjustment</h3> <ul>  <li>Leadership and the project team</li>  <li>Stakeholder management</li>  <li>Networks</li>  </ul>  <h3>Close and Continuous Improvement</h3> <ul>  <li>Transition/support</li>  <li>Post-project evaluations</li>  <li>Rewards/Recognition</li>  </ul>


                </section>

Managing Complex Projects: Virtual In-House Training

<h2>Project Accounting and Finance Skills: Virtual In-House Training</h2>
 <p>Do you manage both project schedules and budgets, but do not have insight into how actual results relate to the approved budget? Do you desire to have more clarity about the relationship between your project's performance with the accounting and financial systems in your organization? Do you need to understand financial and accounting terminology to bridge the gap between the 'world of finance' and the 'world of project management?</p>
 <p>Organizations have a need to manage-by-projects, because projects are the means to deliver on strategic goals and objectives. Therefore, the project manager must have an understanding of the financial world of investments to ensure the organization will realize expected business value. This requires a foundation in the principles of accounting and finance to comprehend how the project's contribution provides an organization with a competitive advantage. Learn what you must do to give your organization the assurance it needs that its investment in your project will realize business value.</p>
 <p>Learn what you must do to give your organization the assurance it needs to know that its investment in your project will realize business value.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Explain the aspects of classical corporate accounting and finance effects on managing projects</li>
 <li>Determine how your project fits into the corporate income statement, balance sheet, and cash flow statement</li>
 <li>Analyze the financial aspects of managing projects</li>
 <li>Use earned value management as the basis for decision making throughout the project life</li>
 <li>Recognize the importance of the project manager's financial responsibilities</li>
 <li>Focus on what PMs do and <em>should be doing</em>, in support of accounting and finance</li>
 <li>Use financial information within a project environment to meet financial results</li>
 <li>Track and analyze the project's financial status and forecast with the goal of realizing benefits</li>
 <li>Generate work performance data to ensure a project's outcome aligns with financial metrics</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Accounting and Finance Terms and Concepts</li> <li>Accounting and Finance Essentials</li> <li>Financial Terms and Concepts</li> </ul> <h3>Projects as Financial Investments</h3> <ul> <li>Overview of 'Two Worlds'</li> <li>Project as Investments</li> </ul> <h3>Accounting and Finance World: Standards, Principles and Practices</h3> <ul> <li>Accounting and Finance Standards and Principles</li> <li>Accounting and Finance Practices</li> <li>Capital Budgeting</li> <li>Corporate Budgeting</li> </ul> <h3>Accounting and Finance World: Economic Project Selection Methods</h3> <ul> <li>Economic Project Selection Methods</li> <li>Economic Project Selection and the Business Case</li> </ul> <h3>Project Management World</h3> <ul> <li>Project Management and Financial Controls</li> <li>Project Management and Work Performance Data</li> <li>Project Management and Earned Value Management</li> <li>Project Management and Work Performance Reporting</li> </ul>


                </section>

Project Accounting and Finance Skills: Virtual In-House Training

<h2>PRINCE2 Agile® Foundation and Practitioner Passport: On-Demand</h2>
<p>PRINCE2 Agile® Foundation and Practitioner Passport is your route to achieving the PRINCE2® Agile certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2 Agile® Foundation and Practitioner examinations.</p><h3>Who Should Attend</h3><ul><li>Anyone currently working on Agile-based projects</li><li>Individuals who wish to add Agile PM to their skills and capabilities</li><li>Project Managers</li><li>Team Leaders</li><li>Business Analysts</li><li>Technical Coordinators</li><li>Project Sponsors</li><li>Senior Management</li></ul><h3>Prerequisites</h3><ul><li>Fundamental knowledge of project management</li><li>It is advised that participants attending this course have some knowledge and experience of Agile methods and project management</li><li>Passing the Foundation exam is required before sitting the Practitioner exam. The DSDM Atern Foundation and Advanced Practitioner certificates are also acceptable prerequisites for the practitioner exam.</li></ul><section>
                    <ul><li>Getting Started</li><li>Fundamentals and the Philosophy</li><li>Principles</li><li>Preparation</li><li>Lifecycle and Products</li><li>Team Structures</li><li>Roles and Responsibilities</li><li>Communication</li><li>MoSCoW and Timeboxing</li><li>Lifecycle Configuration</li><li>Estimation and Measurement</li><li>Quality and Maintainability</li><li>Planning, Control, and Risk</li><li>Implementing AgilePM®</li><li>Examination Approaches</li></ul>


                </section>

PRINCE2 Agile Foundation and Practitioner Passport: On-Demand

London

<h2>Project Stakeholder Relationship Skills: In-House Training</h2>
<p>This course is designed to provide project managers with the ability to:</p>
<ul>
<li>Analyze the complexities of major stakeholder relationship categories</li>
<li>Apply the most appropriate interpersonal relationship skills to the different categories of relationships</li>
<li>Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle</li>
</ul><h3>What you Will Learn</h3><ul><li>Examine traditional and non-traditional ways to identify and assess stakeholders</li><li>Explain how competence, character, and trust lead to project success and strong relationships with stakeholders</li><li>Utilize 'Embodied Leadership' skills to build stakeholder relationships</li><li>Apply stakeholder engagement best practices to case study and real-life scenarios</li></ul><section>
                    <h3>Getting Started</h3><ul><li>Stakeholders and project success</li><li>Stakeholder management research</li><li>Managing stakeholder relationships</li></ul><h3>Identifying Stakeholders</h3><ul><li>Stakeholder categories</li><li>Stakeholder relationships across the project life cycle</li><li>Tools and techniques for identifying stakeholders</li></ul><h3>Assessing Stakeholders</h3><ul><li>Assessing stakeholder relationships</li><li>Recognizing stakeholder attitudes toward the project</li><li>Analyzing stakeholders</li><li>Using other types of stakeholder assessments</li></ul><h3>Building Stakeholder Relationships</h3><ul><li>The importance of psychological safety</li><li>Building trust and getting results</li><li>The anatomy of trust</li></ul><h3>Navigating Challenging Situations</h3><ul><li>Dynamics of conflict</li><li>Responding to conflict</li><li>Managing difficult conversations</li></ul>


                </section>

Project Stakeholder Relationship Skills: In-House Training

<h2>Project Stakeholder Relationship Skills: Virtual In-House Training</h2>
<p>This course is designed to provide project managers with the ability to:</p>
<ul>
<li>Analyze the complexities of major stakeholder relationship categories</li>
<li>Apply the most appropriate interpersonal relationship skills to the different categories of relationships</li>
<li>Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle</li>
</ul><h3>What you Will Learn</h3><ul><li>Examine traditional and non-traditional ways to identify and assess stakeholders</li><li>Explain how competence, character, and trust lead to project success and strong relationships with stakeholders</li><li>Utilize 'Embodied Leadership' skills to build stakeholder relationships</li><li>Apply stakeholder engagement best practices to case study and real-life scenarios</li></ul><section>
                    <h3>Getting Started</h3><ul><li>Stakeholders and project success</li><li>Stakeholder management research</li><li>Managing stakeholder relationships</li></ul><h3>Identifying Stakeholders</h3><ul><li>Stakeholder categories</li><li>Stakeholder relationships across the project life cycle</li><li>Tools and techniques for identifying stakeholders</li></ul><h3>Assessing Stakeholders</h3><ul><li>Assessing stakeholder relationships</li><li>Recognizing stakeholder attitudes toward the project</li><li>Analyzing stakeholders</li><li>Using other types of stakeholder assessments</li></ul><h3>Building Stakeholder Relationships</h3><ul><li>The importance of psychological safety</li><li>Building trust and getting results</li><li>The anatomy of trust</li></ul><h3>Navigating Challenging Situations</h3><ul><li>Dynamics of conflict</li><li>Responding to conflict</li><li>Managing difficult conversations</li></ul>


                </section>

Project Stakeholder Relationship Skills: Virtual In-House Training

<h2>Scrum Master Workshop: In-House Training: Virtual In-House Training</h2>
 <p>A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions.</p><h3>What you will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Comprehend the Agile Manifesto and mindset</li>
 <li>Explain the fundamental principles of Scrum</li>
 <li>Guide the Scrum team in their responsibilities</li>
 <li>Write requirements in the form of user stories</li>
 <li>Define Ready and Done</li>
 <li>Estimate using planning poker and prioritize using MoSCoW</li>
 <li>Facilitate the team through the 5 Sprint events</li>
 <li>Fulfill the role of Scrum Master in a Scrum project</li>
 <li>Create Information Radiators to enable transparency</li>
 <li>Define the structure of the retrospective</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Agile History, Values, and Mindset</li> <li>Introduction to Scrum</li> <li>Scrum events</li> <li>Scrum artifacts</li> </ul> <h3>Scrum Roles and Responsibilities</h3> <ul> <li>Product Owner responsibilities</li> <li>Scrum Master responsibilities</li> <li>The Team responsibilities</li> <li>Cross-functional Teams</li> <li>Building Effective Teams</li> </ul> <h3>The Product Backlog and User Stories</h3> <ul> <li>The Product Backlog</li> <li>User Stories</li> <li>Definition of Done</li> <li>Backlog grooming</li> <li>Estimating User Stories</li> <li>Story points, planning poker</li> <li>Prioritizing User Stories</li> </ul> <h3>The Sprint</h3> <ul> <li>Team capacity and velocity</li> <li>The Sprint Planning Meeting</li> <li>The Sprint Backlog</li> <li>The Sprint</li> <li>Learning to self-manage, self-organize, self-improve</li> <li>Sprint Review and Retrospective</li> </ul> <h3>Project Progress and Completion</h3> <ul> <li>The Daily Scrum</li> <li>The Task Board and The Burndown Chart</li> <li>Information Radiators</li> <li>Closing a Scrum Project</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review of course goals, objectives, and content</li> </ul>


                </section>

Scrum Master Workshop: Virtual In-House Training

<h2>Project Stakeholder Relationship Skills (Virtual)</h2>
 <p>This course is designed to provide project managers with the ability to:</p>
 <ul>
 <li>Analyze the complexities of major stakeholder relationship categories</li>
 <li>Apply the most appropriate interpersonal relationship skills to the different categories of relationships</li>
 <li>Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle</li>
 </ul><h3>What You Will Learn</h3> <p>At the end of this program, you will be able to:</p> <ul> <li>Gain a deep understanding of the Scrum Framework - the theory, practices, roles, rules, and values - as defined in The Scrum Guide</li> <li>Understand, in detail, the role of Scrum Master, and how the role interacts with different members of the Scrum Team and other stakeholders</li> <li>Master the Scrum principles to better understand their application when returning to the workplace</li> <li>Understand how to construct an effective development team with an appropriate mix of skills and experience</li> <li>Know how to act as a servant-leader for the Scrum Team, promoting and enabling self-organization to create high-value products.</li> <li>Learn how to facilitate Scrum Events and remove impediments to the Scrum Team's progress</li> <li>Help Scrum Product Owners shape and refine product backlogs to guide early and incremental delivery of valuable products</li> <li>Drive adoption of the Scrum framework for more effective product and solution development, working with stakeholders and other Scrum Masters to improve its effectiveness</li> </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Stakeholders and project success</li> <li>Stakeholder management research</li> <li>Managing stakeholder relationships</li> </ul> <h3>Identifying Stakeholders</h3> <ul> <li>Stakeholder categories</li> <li>Stakeholder relationships across the project life cycle</li> <li>Tools and techniques for identifying stakeholders</li> </ul> <h3>Assessing Stakeholders</h3> <ul> <li>Assessing stakeholder relationships</li> <li>Recognizing stakeholder attitudes toward the project</li> <li>Analyzing stakeholders</li> <li>Using other types of stakeholder assessments</li> </ul> <h3>Building Stakeholder Relationships</h3> <ul> <li>The importance of psychological safety</li> <li>Building trust and getting results</li> <li>The anatomy of trust</li> </ul> <h3>Navigating Challenging Situations</h3> <ul> <li>Dynamics of conflict</li> <li>Responding to conflict</li> <li>Managing difficult conversations</li> </ul>


                </section>

Project Stakeholder Relationship Skills (Virtual)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.</p>Overview<p>The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.<br />The CDFOSÂ© (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOSÂ© (Data Centre Operations Standard).</p><p>Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly.</p></div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management<br />Needs analysis<br />Capability assessment<br />Service portfolio and catalogue<br />Service Level Agreements<br />Reporting - Complaint procedure <br />Customer satisfaction<br />Service Improvement Process (SIP)</li></ul><h4>Safety and Crisis Management</h4><ul><li>Most common type of accidents and why they often happen<br />The roles and responsibilities of appointed safety staff<br />The importance of the OH&amp;S or WHS manual<br />Calibration of measurement and test equipment<br />Proper lock-out/tag-out procedures<br />Emergency response plan requirement for various potential emergencies<br />The importance of Permit To Work</li></ul><h4>Physical Security</h4><ul><li>Standard Operating Procedures (SOP) for security<br />Security risk assessment<br />Security zones<br />Physical inspections / security patrols<br />Delivery of goods / holding area<br />Entry control of individuals<br />Badges and key management<br />Security monitoring<br />Security incident reporting</li></ul><h4>Facilities Maintenance</h4><ul><li>The importance of maintenance<br />Maintenance definitions<br />Maintenance operations procedures (MOP)<br />Service reports<br />Spare management<br />Tools<br />Housekeeping</li></ul><h4>Data Centre Operations</h4><ul><li>Shift handover<br />Walk around duties<br />Service management<br />Release management<br />Configuration management<br />Floor management<br />Equipment life cycle management</li></ul><h4>Monitoring/Reporting/Control</h4><ul><li>Monitoring requirements<br />Facilities monitoring matrix<br />Sensor / alarm point testing and calibration<br />Notification matrix<br />Escalation requirements<br />Reporting</li></ul><h4>Project Management</h4><ul><li>Project management<br />Project organization<br />Project manager<br />Initiation<br />Planning<br />Execution<br />Monitor and control<br />Closing<br />Evaluation / lessons learnt</li></ul><h4>Environmental Sustainability</h4><ul><li>The importance of sustainability<br />Environmental standards<br />Power efficiency indicators<br />Energy saving best practises<br />Water management<br />Sustainable energy usage</li></ul><h4>Governance and Compliance</h4><ul><li>The importance of document management<br />The siz sub-processes of document management<br />Asset management<br />Requirements or asset recording</li></ul><h4>Exam: Certified Data Centre Facilities Operations Specialist (CDFOSÂ©)</h4><ul><li>Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Centre Facilities Operations Specialist (CDFOS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Centre Facilities Operations Specialist (CDFOS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certificate in Information Security Management Principles (CISMP)

Certified Facility Manager (CFM)

Commercial & Contract Management Certification Program (CCM)

Certified Supply Chain Professional (CSCP)

Certified in Data Protection (CDP)

Certified Cyber Professional (CCP)

Certified Data Centre Facilities Operations Specialist (CDFOS)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques.</p><p>Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure.  Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - Project Teams Overview</h3> <ul> <li>Project Human Resource Management</li> <li>Project Human Resources Management Processes</li> <li>Case Study Selection</li> </ul> <h3>2 - Develop Human Resource Plan</h3> <ul> <li>Plan Human Resource Management</li> <li>Roles and Responsibilities</li> <li>Project Organizational Chart</li> <li>Staffing Management Plan</li> <li>Resource Histogram</li> </ul> <h3>3 - Acquire Project Team</h3> <ul> <li>Acquire Project Team Overview</li> <li>Multi-Criteria Decision Analysis</li> <li>Acquire Contract Resources</li> <li>Optimize Virtual Teams</li> <li>Best Practices</li> <li>Social Identity Theory</li> <li>Virtual Teams and Social Identity Theory</li> <li>Team Building Activities for Virtual Teams</li> <li>Cultural Diversity</li> <li>Individualism and Communitarianism</li> <li>Perspectives of Time and Space</li> <li>Fate and Personal Responsibility</li> <li>Face and Saving Face</li> <li>Body Language</li> <li>Create Resource Calendars</li> </ul> <h3>4 - Develop Project Team</h3> <ul> <li>Develop Project Team Overview</li> <li>Ground Rules</li> <li>Form, Storm, Norm, Perform, Adjourn</li> <li>Team Building</li> <li>Team Building ? Personality Profiles</li> <li>Collaborative, Delphi, Majority and Plurality Decision Making</li> <li>Recognition and Rewards</li> <li>Expectancy Theory</li> <li>Maslow?s Hierarchy Of Needs</li> <li>Operant Conditioning</li> <li>Team Performance Assessment</li> </ul> <h3>5 - Manage Project Team</h3> <ul> <li>Manage Project Team Overview</li> <li>Performance Problems</li> <li>Challenging Stakeholders</li> <li>Stress Management</li> <li>Conflict Management and Resolution</li> <li>Views of Conflict</li> <li>Sources of Project Management Conflict</li> <li>Conflict Resolution Survey</li> <li>Conflict Resolution Techniques</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Project Leadership

Project Management Professional (PMP)

Project Management

Professional Skills Course (PSC)

Leadership Development

Google Project Management

Project Team Leadership

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is primarily designed for business leaders, consultants, product and project managers, and other decision makers who are interested in unlocking new business opportunities and augmenting existing business processes using generative AI. It's also a great starting point for any business professionals who want to investigate generative AI solutions for their own individual tasks and workflows. This course is also designed to assist students in preparing for the CertNexus GenAIBIZ (Exam GAZ-110) credential.</p>Overview<p>In this course, you will identify ways in which generative AI can bring significant value to the organization. You will:<br />Describe the fundamentals of AI and generative AI.<br />Generate text using AI.<br />Generate code using AI.<br />Generate images and video using AI.<br />Generate audio using AI.<br />Identify the challenges of generative AI.<br />Implement organizational strategies for generative AI.</p><p>This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. It will give you the essential knowledge of generative AI you'll need to elevate the organization in these exciting times. GenAIBIZÃ¿offers business professionals with the ability to describe the fundamentals of AI and generative AI; generate text, code, images, video, and audio using generative AI; identify the challenges of generative AI; and implement organizational strategies for generative AI. Exam voucher is included.This course may earn you a Credly badge.</p></div><div id="course-pills-2"><h4>Lesson 1: AI Fundamentals</h4><ul><li>Topic A: AI Concepts</li><li>Topic B: Generative AI Concepts</li></ul><h4>Lesson 2: Generating Text Using AI</h4><ul><li>Topic A: Identify Text Generation Concepts</li><li>Topic B: Solve Business Problems Using Text Generation</li></ul><h4>Lesson 3: Generating Code Using AI</h4><ul><li>Topic A: Identify Code Generation Concepts</li><li>Topic B: Solve Business Problems Using Code Generation</li></ul><h4>Lesson 4: Generating Images and Video Using AI</h4><ul><li>Topic A: Identify Image and Video Generation Concepts</li><li>Topic B: Solve Business Problems Using Image and Video Generation</li></ul><h4>Lesson 5: Generating Audio Using AI</h4><ul><li>Topic A: Identify Audio Generation Concepts</li><li>Topic B: Solve Business Problems Using Audio Generation</li></ul><h4>Lesson 6: Identifying Challenges of Generative AI</h4><ul><li>Topic A: Identify Shortcomings of Generative AI</li><li>Topic B: Identify Ethical Risks of Generative AI</li><li>Topic C: Identify Business Concerns of Generative AI</li></ul><h4>Lesson 7: Implementing Business Strategies for Generative AI</h4><ul><li>Topic A: Apply Best Practices for Generative AI in the Organization</li><li>Topic B: Evaluate the Results of Generative AI Projects</li></ul></div>

Online Course Marketing

Online Course Creation

Generative Design

Generative AI

AI Art Generation

Generative Adversarial Networks (GAN)

GenAIBIZ: Making ChatGPT and Generative AI Work for You (Exam GAZ-110)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.</p>Overview<p>After completion of the course the participant will be able to:<br />Perform the needs analysis translating business requirements to data center services<br />Set-up and manage the data center operations team<br />Implement and monitor safety- and security practices<br />Identify a suitable maintenance program for the data center facility and its equipment<br />Select the appropriate policies and procedures required for data center operations<br />Monitor the data center availability, capacity and capability<br />Manage and implement basic data center projects<br />Set-up and implement an environmental sustainability program<br />Select an appropriate back-up site to support organizational resilience<br />Identify and respond to risk in the data center<br />Manage and support the document life cycle<br />Create a basic budget proposal<br />Select and manage vendors and measure their performance<br />Manage data center assets</p><p>Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.</p></div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management</li><li>Needs analysis</li><li>Capability assessment</li><li>Service portfolio</li><li>Service catalogue</li><li>Service Level Agreements (SLAs)</li><li>Availability measurement</li><li>Data points in SLA</li><li>Service reporting</li><li>Complaint procedure</li><li>Customer satisfaction measurement</li><li>Service Improvement Process (SIP)</li><li>SLA content</li></ul><h4>The Data Center Organization</h4><ul><li>Operational issues</li><li>Organization chart</li><li>Roles and responsibilities</li><li>Skills matrix</li><li>Contingency / backup roles</li><li>Shift management</li><li>Performance management</li><li>Career development</li><li>Training and assessment</li><li>Job rotation</li><li>Succession planning</li><li>Disciplinary program</li></ul><h4>Managing Safety &amp; Statutory Requirements</h4><ul><li>Safety policies and regulations</li><li>Occupational Health and Safety (OH&amp;S)</li><li>Safety awareness training</li><li>Permit to Work (PTW)</li><li>Lock-out / Tag-out</li><li>Personal Protective Equipment (PPE)</li><li>Testing and tagging of equipment</li><li>Emergency preparedness and response</li><li>Reporting of safety issues</li><li>Reviews / internal audit / external audit</li></ul><h4>Managing Physical Security</h4><ul><li>Security policies and procedures</li><li>Security standards and guidelines</li><li>Security staff</li><li>Security awareness</li><li>Security incident management</li><li>Disciplinary program</li><li>Reviews, internal and external audits</li></ul><h4>Facilities Management</h4><ul><li>Maintenance policies and procedures</li><li>Various maintenance programs</li><li>Outsourcing of maintenance activities</li><li>Maintenance contract options</li><li>Warranty</li><li>Maintenance schedule</li><li>Service situations</li><li>Spart part management</li><li>Contamination control</li></ul><h4>Data Center Operations</h4><ul><li>Policies and procedures for data center operations</li><li>Service operations and the daily data center operations</li></ul><h4>Monitoring / Reporting / Control</h4><ul><li>Monitoring requirements</li><li>Escalation procedures</li><li>Reporting</li><li>Trend analysis</li><li>Reviews</li></ul><h4>Project Management</h4><ul><li>Project management</li><li>Project organization</li><li>Project manager</li><li>Project phases</li></ul><h4>Environment Sustainability</h4><ul><li>The importance of sustainability</li><li>Sustainability policies </li><li>Environmental management </li><li>Power efficiency indicators -</li><li>Waste management -</li><li>Water management</li><li>ICT utilisation management </li><li>Environmental performance measurements</li><li>Renewable energy factor (REF)</li></ul><h4>Organizational Resilience</h4><ul><li>Business continuity</li><li>Data center facility options</li><li>Business Impact Analysis</li><li>Type of facility</li><li>Human resources</li><li>Facility, equipment and consumables</li></ul><h4>Governance, Risk and Compliance</h4><ul><li>Management commitment</li><li>Coordination, collaboration and integration</li><li>Compliance</li><li>Risk management</li><li>Document management</li><li>Financial management</li><li>Vendor management</li><li>Asset management</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Operations Management

Construction Design & Management (CDM)

Facility Management

Operations Manager

Certified Data Center Facilities Operations Manager (CDFOM)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Scope and Schedule Management techniques.</p><p>This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - PROJECT SCOPE AND TIME MANAGEMENT OVERVIEW</h3> <ul> <li>Project Scope Management Overview</li> <li>Project Scope Mgt. Processes and Key Outputs</li> <li>Project Time Management Overview</li> <li>Project Time Mgt. Processes and Key Outputs</li> <li>Case Study Selection</li> <li>Requirements, Scope, and Negotiations</li> </ul> <h3>2 - PLAN SCOPE AND SCHEDULE MANAGEMENT</h3> <ul> <li>Plan Scope and Schedule Mgt. Overview</li> <li>The Scope Management Plan</li> <li>The Requirements Management Plan</li> <li>The Schedule Management Plan</li> </ul> <h3>3 - COLLECT REQUIREMENTS</h3> <ul> <li>Collect Requirements Overview</li> <li>Types of Requirements</li> <li>Effective Product/Solution Requirements</li> <li>Other Stakeholders and Requirements</li> <li>Collect Requirements Techniques</li> <li>Voice of the Customer</li> <li>Requirements Traceability Matrix</li> </ul> <h3>4 - DEFINE SCOPE</h3> <ul> <li>Define Scope Overview</li> <li>Project Scope Statement Sections</li> <li>Create a Project Scope Statement</li> </ul> <h3>5 - CREATE WBS</h3> <ul> <li>Create WBS Overview</li> <li>WBS by Deliverable</li> <li>WBS by Phase</li> <li>When to Subdivide a Work Package Further</li> <li>Effective WBSs</li> <li>General Process for Creating the WBS</li> <li>Create a WBS</li> </ul> <h3>6 - DEFINE ACTIVITIES</h3> <ul> <li>Define Activities Overview</li> <li>Practical Considerations for Defining Activities</li> <li>Activities and Steps</li> <li>Milestones</li> <li>Create Activities and Milestones</li> </ul> <h3>7 - SEQUENCE ACTIVITIES</h3> <ul> <li>Develop Schedule Overview</li> <li>Critical Path</li> <li>Resource Optimization ? Resource Leveling</li> <li>Resource Optimization ? Resource Smoothing</li> <li>Resolve Overallocations</li> <li>Critical Chain</li> <li>Schedule Compression Techniques</li> </ul> <h3>8 - ESTIMATE ACTIVITY RESOURCES</h3> <ul> <li>Estimate Activity Resources Overview</li> <li>Resource Breakdown Structure</li> <li>Estimate Activity Resources</li> <li>Assign Resources to Activities</li> </ul> <h3>9 - ESTIMATE ACTIVITY DURATIONS</h3> <ul> <li>Estimate Activity Durations Overview</li> <li>Expert Judgment</li> <li>Ratio Estimating</li> <li>Analogous Estimating</li> <li>Parametric Estimating</li> <li>Forecasting</li> <li>Three Point Estimating and PERT Estimating</li> <li>Reserves</li> <li>Estimate Activity Durations</li> </ul> <h3>10 - DEVELOP SCHEDULE</h3> <ul> <li>Develop Schedule Overview</li> <li>Critical Path</li> <li>Resource Optimization ? Resource Leveling</li> <li>Resource Optimization ? Resource Smoothing</li> <li>Resolve Overallocations</li> <li>Critical Chain</li> <li>Schedule Compression Techniques</li> </ul> <h3>11 - VALIDATE SCOPE</h3> <ul> <li>Validate Scope Overview</li> <li>Verify Scope Best Practices</li> <li>Create a Scope Validation Form</li> </ul> <h3>12 - CONTROL SCOPE AND SCHEDULE</h3> <ul> <li>Control Scope Overview</li> <li>Control Schedule Overview</li> <li>Control Scope Best Practices</li> <li>Change Control Stakeholders</li> <li>Determine Change Control Stakeholders</li> <li>Change Control Process</li> <li>Change Request Form</li> </ul></div>

Project Management Institute (PMI)

Project Management Qualification (PMQ)

Professional Scrum Master (PSM)

Project Scope and Schedule Management

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>Sales  Legal  Marketing  Business analysts  Project managers  AWS Academy students  Other IT-related professionals</p>Overview<p>Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services</p><p>This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam.</p>Prerequisites<p>General IT technical knowledge, General IT business knowledge</p></div><div id="course-pills-2"><h3>1 - Introduction to Amazon Web Services</h3> <ul> <li>Summarize the benefits of AWS</li> <li>Describe differences between on-demand delivery and cloud deployments</li> <li>Summarize the pay-as-you-go pricing model</li> </ul> <h3>2 - Compute in the Cloud</h3> <ul> <li>Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level</li> <li>Identify the different Amazon EC2 instance types</li> <li>Differentiate between the various billing options for Amazon EC2</li> <li>Describe the benefits of Amazon EC2 Auto Scaling</li> <li>Summarize the benefits of Elastic Load Balancing</li> <li>Give an example of the uses for Elastic Load Balancing</li> <li>Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS)</li> <li>Summarize additional AWS compute options</li> </ul> <h3>3 - Global Infrastructure and Reliability</h3> <ul> <li>Summarize the benefits of the AWS Global Infrastructure</li> <li>Describe the basic concept of Availability Zones</li> <li>Describe the benefits of Amazon CloudFront and Edge locations</li> <li>Compare different methods for provisioning AWS services</li> </ul> <h3>4 - Networking</h3> <ul> <li>Describe the basic concepts of networking</li> <li>Describe the difference between public and private networking resources</li> <li>Explain a virtual private gateway using a real life scenario</li> <li>Explain a virtual private network (VPN) using a real life scenario</li> <li>Describe the benefit of AWS Direct Connect</li> <li>Describe the benefit of hybrid deployments</li> <li>Describe the layers of security used in an IT strategy</li> <li>Describe which services are used to interact with the AWS global network</li> </ul> <h3>5 - Storage and Databases</h3> <ul> <li>Summarize the basic concept of storage and databases</li> <li>Describe benefits of Amazon Elastic Block Store (Amazon EBS)</li> <li>Describe benefits of Amazon Simple Storage Service (Amazon S3)</li> <li>Describe the benefits of Amazon Elastic File System (Amazon EFS)</li> <li>Summarize various storage solutions</li> <li>Describe the benefits of Amazon Relational Database Service (Amazon RDS)</li> <li>Describe the benefits of Amazon DynamoDB</li> <li>Summarize various database services</li> </ul> <h3>6 - Security</h3> <ul> <li>Explain the benefits of the shared responsibility model</li> <li>Describe multi-factor authentication (MFA)</li> <li>Differentiate between the AWS Identity and Access Management (IAM) security levels</li> <li>Describe security policies at a basic level</li> <li>Explain the benefits of AWS Organizations</li> <li>Summarize the benefits of compliance with AWS</li> <li>Explain primary AWS security services at a basic level</li> </ul> <h3>7 - Monitoring and Analytics</h3> <ul> <li>Summarize approaches to monitoring your AWS environment</li> <li>Describe the benefits of Amazon CloudWatch</li> <li>Describe the benefits of AWS CloudTrail</li> <li>Describe the benefits of AWS Trusted Advisor</li> </ul> <h3>8 - Pricing and Support</h3> <ul> <li>Understand AWS pricing and support models</li> <li>Describe the AWS Free Tier</li> <li>Describe key benefits of AWS Organizations and consolidated billing</li> <li>Explain the benefits of AWS Budgets</li> <li>Explain the benefits of AWS Cost Explorer</li> <li>Explain the primary benefits of the AWS Pricing Calculator</li> <li>Distinguish between the various AWS Support Plans</li> <li>Describe the benefits of AWS Marketplace</li> </ul> <h3>9 - Migration and Innovation</h3> <ul> <li>Understand migration and innovation in the AWS Cloud</li> <li>Summarize the AWS Cloud Adoption Framework (AWS CAF)</li> <li>Summarize six key factors of a cloud migration strategy</li> <li>Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile</li> <li>Summarize the broad scope of innovative solutions that AWS offers</li> <li>Summarize the five pillars of the AWS Well-Architected Framewor</li> </ul> <h3>10 - AWS Certified Cloud Practitioner Basics</h3> <ul> <li>Determine resources for preparing for the AWS Certified Cloud Practitioner examination</li> <li>Describe benefits of becoming AWS Certified</li> </ul></div>

AWS Certification

AWS Certified Developer

AWS Certified Database

AWS Certified Cloud Practitioner

AWS (Amazon Web Services)

AWS Certified Solutions Architect

AWS Cloud Practitioner Essentials

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p></p><p>The target audience include, but is not limited to:</p><br /><p> </p><br /><p>Relationship managers</p><br /><p>Customer experience (CX) managers</p><br /><p>Account managers</p><br /><p>Service delivery managers</p><br /><p>Service desk managers</p><br /><p>Service Level Managers</p><br /><p>Enterprise Architects</p><br /><p>Service and Solution Architects</p><br /><p>Business Analysts</p><br /><p>Product Owners</p><br /><p>Marketing Managers</p><br /><p>Project Managers</p><br /><p>Portfolio Managers</p><br /><p>Supplier relationship Managers</p><br /><p>Vendor Managers</p><br /><p>Contract Managers</p><br /><p>Customer experience/User experience Designers</p><br /><p>Consultants</p><p></p>Overview<p></p><p>The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value.</p><br /><p>Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.</p><br /><p>This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:</p><br /><p> </p><br /><p>Value propositions</p><br /><p>Fostering relationships</p><br /><p>Keeping engagement channels open</p><br /><p>Shaping demand</p><br /><p>Designing service offerings</p><br /><p>Aligning and agreeing expectations</p><br /><p>Co-creating service experiences</p><br /><p>Realizing value</p><p></p><p>This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITILÂ© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.</p></div><div id="course-pills-2"><h4>How customer journeys are designed</h4><ul><li>Understand the concept of the customer journey</li><li>Understand the ways of designing and improving customer journeys</li><li></li></ul><h4>How to target markets and stakeholders</h4><ul><li>Understand the characteristics of markets</li><li>Understand marketing activities and techniques</li><li>Know how to describe customer needs and internal and external factors that affect these</li><li>Know how to identify service providers and explain their value propositions</li><li></li></ul><h4>How to foster stakeholder relationships</h4><ul><li>Understand the concepts mutual readiness and maturity</li><li>Understand the different supplier and partner relationship types, and how these are managed</li><li>Know how to develop customer relationships</li><li>Know how to analyze customer needs</li><li>Know how to use communication and collaboration activities and techniques</li><li>Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships</li><li>Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management</li><li></li></ul><h4>How to shape demand and define service offerings</h4><ul><li>Understand methods for designing digital service experiences based on value driven, data driven and user centered service design</li><li>Understand approaches for selling and obtaining service offerings</li><li>Know how to capture, influence and manage demand and opportunities</li><li>Know how to collect, specify and prioritize requirements from a diverse range of stakeholders</li><li>Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design</li><li></li></ul><h4>How to align expectations and agree details of services</h4><ul><li>Know how to plan for value co-creation</li><li>Know how to negotiate and agree service utility, warranty and experience</li><li>Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management </li></ul><h4>How to onboard and offboard customers and users</h4><ul><li>Understand key transition, onboarding and offboarding activities</li><li>Understand the ways of relating with users and fostering user relationships</li><li>Understand how users are authorized and entitled to services</li><li>Understand different approaches to mutual elevation of customer, user and service provider capabilities</li><li>Know how to prepare onboarding and offboarding plans</li><li>Know how to develop user engagement and delivery channels</li><li>Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services</li><li>Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement</li></ul><h4>How to act together to ensure continual value co-creation</h4><ul><li>Understand how users can request services</li><li>Understand methods for triaging of user requests</li><li>Understand the concept of user communities</li><li>Understand methods for encouraging and managing customer and user feedback</li><li>Know how to foster a service mindset (attitude, behavior and culture)</li><li>Know how to use different approaches to provision of user services</li><li>Know how to seize and deal with customer and user ?moments of truth?</li><li>Know how the ?Service request management? practice can be applied to enable and contribute to service usage</li></ul><h4>How to realize and validate service value</h4><ul><li>Understand methods for measuring service usage and customer and user experience and satisfaction</li><li>Understand charging mechanisms</li><li>Know how to assess service value realization</li><li>Know how to prepare to evaluate and improve the customer journey</li><li>Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization</li><li>ITILÂ© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure LibraryÂ© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. </li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br />Notes<p>New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4</p><p>Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

ITIL

Service Design Courses (SDC)

IT Certifications

Certified Manager of Quality

Institute of Leadership & Management (ILM)

ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as:<br />Individuals involved in IT development IT operations or IT service management.<br />Individuals who require an understanding of DevOps principles.<br />IT professionals working within, or about to enter, an Agile Service Design Environment<br />The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architect, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Tester/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers.</p>Overview<p>The learning objectives for DevOps Foundation include an understanding of:<br />DevOps objectives and vocabulary<br />Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM<br />Improved workflows, communication and feedback loops<br />Automation practices including deployment pipelines and DevOps toolchains<br />Scaling DevOps for the enterprise<br />Critical success factors and key performance indicators<br />Real-life examples and results</p><p>The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. This course prepares you for the DevOps Foundation (DOFD) certification. </p></div><div id="course-pills-2"><h4>Exploring DevOps</h4><ul><li>Defining DevOps</li><li>Why Does DevOps Matter?</li><li></li></ul><h4>Core DevOps Principles</h4><ul><li>The Three Ways</li><li>The First Way</li><li>The Theory of Constraints</li><li>The Second Way</li><li>The Third Way</li><li>Chaos Engineering</li><li>Learning Organizations</li></ul><h4>Key DevOps Practices</h4><ul><li>Continuous Testing, Integration, Delivery, Deployment</li><li>Site Reliability &amp; Resilience Engineering</li><li>DevSecOps</li><li>ChatOps</li><li>Kanban</li></ul><h4>Business and Technology Frameworks</h4><ul><li>Agile</li><li>ITSM</li><li>Lean</li><li>Safety Culture</li><li>Learning Organizations</li><li>Continuous Funding</li></ul><h4>Culture, Behaviors &amp; Operating Models</h4><ul><li>Defining Culture</li><li>Cultural Debt</li><li>Behavioral Models</li><li>Organizational maturity models</li></ul><h4>Automation &amp; Architecting DevOps Toolchains</h4><ul><li>CI/CD</li><li>Cloud, Containers, and Microservices</li><li>AI and Machine Learning</li><li>Automation</li><li>DevOps Toolchains</li></ul><h4>Measurement, Metrics, and Reporting</h4><ul><li>The Importance of Measurement</li><li>DevOps Metrics - Speed, Quality, Stability, Culture</li><li>Change lead/cycle time</li><li>Value Driven Metrics</li></ul><h4>Sharing, Shadowing and Evolving</h4><ul><li>DevOps in the Enterprise</li><li>Roles</li><li>DevOps Leadership</li><li>Organizational Considerations</li><li>Getting Started</li><li>Challenges, Risks, and Critical Success Factors</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DevOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DevOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

DevOps

Lean Foundation

Trainers Course

Cyber Security Foundation

FinOps

Cambridge

Research Quality Association

Implementing Good Clinical Laboratory Practice

RQA Member

Non Member

Redhill

<h3><b>OOAD training course description</b></h3>
      <p>A workshop course providing thorough practical knowledge of object oriented analysis and design methods.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
		<li>Perform Systems Analysis with Object Oriented methods.</li>
					<li>Identify key classes and objects.</li>
                    <li>Expand and refine OO problem domain models.</li>
                    <li>Design Class hierarchies using inheritance and polymorphism.</li>
                    <li>Design programs with Object Oriented methods. </li>
                  </ul>
        <h5>
        <b>OOAD training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>System analysts, designers, programmers and project managers.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>It is desirable that delegates have experience of programming in C++/Java or some other OOP language.
							</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>OOAD training course contents</b></h3>
      <ul>
				<li>What is OO? </li><p>
Classes, objects, messages, encapsulation, associations, inheritance, polymorphism, reusability.

</p><li>What is Systems Analysis and design? </li><p>
Data flow diagrams, structure diagrams. The OO approach.

</p><li>OOA </li><p>
The problem domain and object modelling. Identifying classes and objects. Generalisation and inheritance. Defining attributes and methods.

</p><li>OOD </li><p>
Refining the OOA results. Designing the User Interface. Designing the algorithms and data structures using objects. Designing the methods.

</p><li>OOP </li><p>
				Prototyping. Implementing OOD with OOPs and OOPLs.</p>
			
      </ul>

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