Name: BEHAVIOUR: FRESH APPROACHES TO BEHAVIOUR AND RELATIONSHIPS
Price: 2500 GBP
Availability: InStock

Redhill

<h3><b>RADIUS training course description</b></h3>
        <p>
       A fast paced hands-on introduction to RADIUS. Moves from installation and configuration through to packet analysis and accounting. Practical exercises are spread throughout the course to maintain student interest.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
  <li>Configure PPP and PAP/CHAP.</li>
					<li>Install and configure RADIUS servers.</li>
                    <li>Describe how RADIUS works.</li>
					<li>Setup RADIUS accounting. </li>
                    <li>Analyse RADIUS packets.</li>
					<li>Troubleshoot RADIUS installations.</li>
                  </ul>
				
        <h5><b>RADIUS training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Network Administrators.<br />
                Support personnel.<br />
                Anyone who will be working with RADIUS.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Knowledge of the TCP/IP protocols would be advantageous.</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>RADIUS training course contents</b></h3>
				<ul>	<li>What is RADIUS?</li><p>
AAA services, Authentication, Authorisation,
Accounting, local AAA services, remote AAA
services, What is RADIUS? RADIUS as a
protocol, RADIUS as an architecture, RADIUS as
a standard.
</p><li>Installing RADIUS</li><p>
RADIUS platforms, RADIUS servers, client
server communications, services, daemons.
<br /><span>Hands on</span> Installing RADIUS and testing with
NTRadPing.
</p><li>Server configuration</li><p>
Configuring clients on the server, shared secrets,
usernames and passwords. IP address pools.
<br /><span>Hands on</span> Configuring a server and testing with
NTRadPing.
</p><li>Client configuration</li><p>
Example clients, client configuration steps,
enabling RADIUS, pointing clients to the server,
shared secrets, example Cisco authentication,
example Cisco authorization. <br /><span>Hands on</span>
Configuring clients for RADIUS.
</p><li>How RADIUS works</li><p>
RADIUS architecture, RADIUS and
authentication, PPP, PAP, CHAP, RADIUS
SUCCESS, RADIUS FAILURE, the RADIUS
protocol stack, the RADIUS protocol, the
RADIUS header, RADIUS codes, RADIUS
attributes, ACCESS-REQUEST example,
ACCESS-ACCECPT example, CHAP example,
proprietary attributes, using unassigned type
codes, RADIUS attribute 26, Cisco specific
attributes. <br /><span>Hands on</span> Analysing RADIUS
packets, configuring PPP CHAP to work with
RADIUS.
</p><li>RADIUS accounting</li><p>
Simplified operation, Accounting codes,
Accounting attributes, client and server
configuration for accounting. <br /><span>Hands on</span>
Configuring RADIUS accounting.
</p><li>RADIUS architectures</li><p>
Traditional architecture, multiple RADIUS
servers for resilience, Proxy RADIUS servers,
Realms, RADIUS in VPNs, RADIUS with 802.1x.
<br /><span>Hands on</span> Using multiple RADIUS servers,
Proxies.
</p><li>Troubleshooting RADIUS</li><p>
General problem solving, basic tools, RADIUS
troubleshooting, Common configuration errors,
log files, RADIUS design and performance.
<br /><span>Hands on</span> Fixing RADIUS problems. 

</p>
				</ul>

Systems & Network Training

Network & Security

Network Engineer

Total RADIUS for Engineers

General Admission

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for individuals who want to become more rational and disciplined thinkers.</p>Overview<p>Upon successful completion of this course, students will boost their performance with an increase in their decision-making ability.</p><p>In this course, students will learn develop their ability to analyze and evaluate information.</p></div><div id="course-pills-2"><h3>1 - GETTING STARTED</h3> <ul> <li>Icebreaker</li> <li>Housekeeping Items</li> <li>The Parking Lot</li> <li>Workshop Objectives</li> </ul> <h3>2 - COMPONENTS OF CRITICAL THINKING</h3> <ul> <li>Applying Reason</li> <li>Open Mindedness</li> <li>Analysis</li> <li>Logic</li> <li>Case Study</li> </ul> <h3>3 - NON-LINEAR THINKING</h3> <ul> <li>Step Out of Your Comfort Zone</li> <li>Don't Jump to Conclusions</li> <li>Expect and Initiate Change</li> <li>Being Ready to Adapt</li> <li>Case Study</li> </ul> <h3>4 - LOGICAL THINKING</h3> <ul> <li>Ask the Right Questions</li> <li>Organize the Data</li> <li>Evaluate the Information</li> <li>Draw Conclusions</li> <li>Case Study</li> </ul> <h3>5 - CRITICAL THINKERS (I)</h3> <ul> <li>Active Listening</li> <li>Be Curious</li> <li>Be Disciplined</li> <li>Be Humble</li> <li>Case Study</li> </ul> <h3>6 - CRITICAL THINKERS (II)</h3> <ul> <li>Seeing the Big Picture</li> <li>Objectivity</li> <li>Using Your Emotions</li> <li>Being Self-Aware</li> <li>Case Study</li> </ul> <h3>7 - EVALUATE INFORMATION</h3> <ul> <li>Making Assumptions</li> <li>Watch out for Bias</li> <li>Ask Clarifying Questions</li> <li>SWOT Analysis</li> <li>Case Study</li> </ul> <h3>8 - BENEFITS OF CRITICAL THINKING</h3> <ul> <li>Being More Persuasive</li> <li>Better Communication</li> <li>Better Problem Solving</li> <li>Increased Emotional Intelligence</li> <li>Case Study</li> </ul> <h3>9 - CHANGING YOUR PERSPECTIVE</h3> <ul> <li>Limitations of Your Point of View</li> <li>Considering Others Viewpoint</li> <li>Influences on Bias</li> <li>When New Information Arrives</li> <li>Case Study</li> </ul> <h3>10 - PROBLEM SOLVING</h3> <ul> <li>Identify Inconsistencies</li> <li>Trust Your Instincts</li> <li>Asking Why?</li> <li>Evaluate the Solution(s)</li> <li>Case Study</li> </ul> <h3>11 - PUTTING IT ALL TOGETHER</h3> <ul> <li>Retaining Your New Skills</li> <li>Reflect and Learn From Mistakes</li> <li>Always Ask Questions</li> <li>Practicing Critical Thinking</li> <li>Case Study</li> </ul> <h3>12 - WRAPPING UP</h3> <ul> <li>Words from the Wise</li> <li>Review of Parking Lot</li> <li>Lessons Learned</li> <li>Completion of Action Plans and Evaluations</li> </ul></div>

Nexus Human

Creative Thinking

Study Skills

Critical Thinking

Analytical Skills

Strategic Thinking

Continuous Professional Development (CPD)

<h2 fr-original-style="" style="box-sizing: border-box;">ICA International Diploma in Managing Sanctions Risk</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sanctions are a crucial instrument in the international battle against financial crime proliferation, terrorism and human rights abuses. It&#39;s a complex area and those who manage the risk need the right combination of knowledge, capabilities and behaviours to do so effectively.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Technical skills - develop a deeper understanding of sanctions architecture, screening and the control framework; enrich your professional skillset</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Critical thinking - enhance your judgment-making and problem-solving skills</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Collaboration and communication - ensure a joined-up approach in your management of sanctions cases</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Flexibility and adaptability - be prepared to respond to fast-changing regimes and rules</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Leadership - be empowered to make effective decisions quickly and manage resources appropriately</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is awarded in association with Alliance Manchester Business School, the University of Manchester.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Through this Level 6- Advanced qualification you will learn:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Global sanctions architecture - Sanctions in context</li>
<li fr-original-style="" style="box-sizing: border-box;">How sanctions regimes are implemented</li>
<li fr-original-style="" style="box-sizing: border-box;">Evolving scope of sanctions - A changing tool</li>
<li fr-original-style="" style="box-sizing: border-box;">Sector-based sanctions</li>
<li fr-original-style="" style="box-sizing: border-box;">Identifying higher risk jurisdictions and activities</li>
<li fr-original-style="" style="box-sizing: border-box;">Transparency, control, and ownership</li>
<li fr-original-style="" style="box-sizing: border-box;">Licensing and permissible payments</li>
<li fr-original-style="" style="box-sizing: border-box;">Management of global exposure to unilateral and regional sanctions</li>
<li fr-original-style="" style="box-sizing: border-box;">Developing the control framework</li>
<li fr-original-style="" style="box-sizing: border-box;">Sanctions screening</li>
<li fr-original-style="" style="box-sizing: border-box;">Incident management and holding of sanctioned funds</li>
<li fr-original-style="" style="box-sizing: border-box;">Sanctions lifting and roll back</li>
</ul>

International Compliance Association

ICA International Diploma in Managing Sanctions Risk

<h2>Project Management Fundamentals: Virtual In-House Training</h2>
 <p>Many projects are performed by highly competent and effective people who have little or no project management training. They perform projects like process improvement, marketing campaign development, new product development, event planning and production, and other 'tasks' which are projects. Project Management Fundamentals (PMF) is designed to support those people who need a solid foundation in project management, without being unnecessarily burdened to learn it while on the job.</p>
 <p>The course offers practical skills, concepts, and principles that can be taken back to the workplace, along with insights needed to adapt them to specific project environments. In today's environment, that means possibly adapting to Agile / Iterative methods. So, we have recently added key Agile concepts to provide a basic understanding of shifting towards agility.</p>
 <p>Since PMF's course goal is to achieve quality performance by learning effective planning and control, the focus is on a process orientation and an analytical, systems-oriented approach. Together, these frameworks promote project-related problem solving and decision-making skills necessary for real world projects. They honor project needs for collaboration, clear communications among people, and interpersonal and relationship skills. Recognition of these needs are woven throughout PMF, but are highlighted in two specific areas:</p>
 <ul>
 <li>Module 2 - People and Projects</li>
 <li>Module 8 - Executing, Communicating, and Developing the Team</li>
 </ul>

IIL Europe Ltd

Project Management Fundamentals: Virtual In-House Training

<div>
</div>
<section>
<div>
<h2>About this training</h2>
<p>This 5-day training course enables participants to learn and understand the fundamental concepts of well test analysis. The methodology described in the course, which has become the standard of the industry, presents a systematic way of interpreting well tests in homogeneous and heterogeneous reservoirs, including fissured and multilayered systems.  Recommendations for designing tests in such formations, examples, and problem-solving sessions for practical experience and immediate application are included in the course.</p>
</div>
</section>
<section>
<div id="accordion">
<div>
<div>

Training Objectives 

</div>
<div id="collapseOne">
<div>
<p>Upon completion of this course, participants will be able to:</p>
<ul>
<li>Understand the well test analysis methodology</li>
<li>Present the straight line, log-log pressure, derivative and deconvolution analysis methods</li>
<li>Learn the most common reservoir behaviours and boundary effects</li>
<li>Carry out the gas and multiphase analysis</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Target Audience 

</div>
<div id="collapseTwo">
<div>
<p>The course is intended for individuals who involved with the design and interpretation of well tests. The following personnel will benefit from the knowledge shared in this course:</p>
<ul>
<li>Petroleum Production Engineers</li>
<li>Production and Wellsite Geologist</li>
<li>Geophysicist</li>
<li>Reservoir Engineer</li>
<li>Drilling Engineer</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Trainer

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<div id="collapseFive">
<div>
<p>Your expert course leader has taught numerous well test interpretation industry courses around the world and has been involved in many consulting projects. He is a member of the Society of Petroleum Engineers (SPE) since 1969, and he was elected a Distinguished Member in 2002 and an Honorary Member in 2009. He has chaired or organized many SPE Advanced Technology Workshops. He is a recognized expert in well test analysis and has published over one hundred technical papers and was responsible for many advances in well test interpretation, including: the use of Greens functions; wellbore storage and skin, fractured wells, and wells with double porosity behavior; the first major commercial computer-aided interpretation software; single-well and multi-well deconvolution; and a well test interpretation methodology which has become standard in the oil industry.</p>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
<div id="collapseCS">
<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
</div>
</div>
</div>
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<div>

Accreditions And Affliations

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<div id="collapseSeven">
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               </div>
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</section>

EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

Well Test Analysis in Practice

Team of 10, pp

Normal Fee, pp

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In line with OFSTED expectations make sure NQTs are up to speed on effective behaviour management and relationship building in the classroom.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships<br fr-original-style="" style="box-sizing: border-box;">Meeting emotional needs<br fr-original-style="" style="box-sizing: border-box;">Inclusion</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This is our lead workshop/training day on behaviour and relationship work aimed at NQTs.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Recent OFSTED changes make Behaviour and Classroom management of NQTs a particular focus for inspections.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Are your NQTs teaching the behaviours children need to succeed?</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Can they articulate these behaviours?</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This training provides a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and young people of all ages.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Not just another day on &lsquo;Behaviour Management&rsquo; &ndash; our day goes well beyond a rewards and sanctions approach to &lsquo;behaviour&rsquo;. We will be focused on those young people for whom rewards and punishments do not always work and who confuse the adults who work with them. We aim to take a relationships based approach and to give those attending an opportunity to think more deeply about why young people do the things they do and what our part as adults is in creating, sustaining and changing these behaviours.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day gives those present opportunities to reflect on their attitudes and practice in relation to children&rsquo;s behaviour and relationship building. If your usual approaches to managing behaviour aren&rsquo;t working with particular individuals then take a tour through this range of cutting edge strategies for bringing about positive behaviour change, and for meeting challenging emotional needs.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Reinforce and affirm good practice</li><li fr-original-style="" style="box-sizing: border-box;">Re-energise, stimulate and challenge thinking about inclusion of challenging young people and children</li><li fr-original-style="" style="box-sizing: border-box;">Increased understanding about behaviour and emotions</li><li fr-original-style="" style="box-sizing: border-box;">Increased confidence in managing challenging pupils in childcare settings mainstream schools</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies to impact on behaviour problems</li><li fr-original-style="" style="box-sizing: border-box;">Opportunity to reflect on professional attitudes and behaviour towards families and children and young people</li><li fr-original-style="" style="box-sizing: border-box;">Learn new skills and processes to make inclusion successful</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary NQTs</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Are there any new ways to include our most challenging young people?</li><li fr-original-style="" style="box-sizing: border-box;">Should we focus on behaviour or relationships?</li><li fr-original-style="" style="box-sizing: border-box;">How do we go about including high profile children or young people?</li><li fr-original-style="" style="box-sizing: border-box;">Can we find an alternative to exclusion? &ndash; What would a relationship policy look like?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The following are some of the key themes and tools we are likely to explore during the day</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Getting the welcome right for the most challenging Encouraging</li><li fr-original-style="" style="box-sizing: border-box;">Getting the best from the most challenging</li><li fr-original-style="" style="box-sizing: border-box;">Circle of Courage</li><li fr-original-style="" style="box-sizing: border-box;">Belonging</li><li fr-original-style="" style="box-sizing: border-box;">Achievement</li><li fr-original-style="" style="box-sizing: border-box;">Generosity</li><li fr-original-style="" style="box-sizing: border-box;">Independence Active listeningV</li><li fr-original-style="" style="box-sizing: border-box;">Listening to the person underneath the behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Compass of Shame &ndash; which directions do children and young people head when they feel shame?</li><li fr-original-style="" style="box-sizing: border-box;">And what helps children work through these feelings in more healthy ways?</li><li fr-original-style="" style="box-sizing: border-box;">Involving other children and young people in solutions and interventions</li><li fr-original-style="" style="box-sizing: border-box;">Circles of friends:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Peer support</li><li fr-original-style="" style="box-sizing: border-box;">Counselling and mediation</li><li fr-original-style="" style="box-sizing: border-box;">Team Problem Solving</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Solution Circles:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A 30 minute group problem solving process to get Teams &lsquo;unstuck&rsquo; and to generate positive first action steps</li></ul></li></ul>

Inclusive Solutions

NQT TRAINING – BEHAVIOUR MANAGEMENT AND RELATIONSHIP BUILDING

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<p dir="ltr" fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this course we explore Mental Health and address how&nbsp;such needs can be met in mainstream classrooms.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Meeting Emotional Needs</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><p dir="ltr" fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This is our lead workshop/training day on understanding mental&nbsp;health, behaviour and relationship work in schools other settings&nbsp;and is both a values primer and a practical guide to successful&nbsp;innovative strategies for improving behaviour and strengthening&nbsp;relationships for challenging children and young people of all ages.</p><p dir="ltr" fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Not just another day on &lsquo;Behaviour Management&rsquo;&nbsp;&ndash; Our&nbsp;Mental&nbsp;Health Day goes well beyond a rewards and sanctions approach to&nbsp;&lsquo;behaviour&rsquo;. We will be focused on those young people for whom&nbsp;rewards and punishments do not always work and who confuse&nbsp;the adults who work with them. We aim to take a relationships-based approach and to give those attending an opportunity to think&nbsp;more deeply about why young people do the things they do and&nbsp;what our part as adults is in creating, sustaining and changing&nbsp;these behaviours.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day gives those present opportunities to reflect on their attitudes and practice in relation to children&rsquo;s behaviour and relationship building. <span data-ccp-props='{"335559739":320}' fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If your usual approaches to managing tackling mental health needs aren&rsquo;t working with particular individuals then take a tour through this range of cutting edge strategies for bringing about positive behaviour change, and for meeting challenging emotional needs<span data-ccp-props="{}" fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">reinforce and affirm good practice&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">re-energise, stimulate and challenge thinking about inclusion of challenging pupils and children&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">increased understanding of mental health</li><li fr-original-style="" style="box-sizing: border-box;">increased confidence in managing challenging pupils in mainstream schools&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">access to a wider range of practical strategies to impact on behaviour problems&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">opportunity to reflect on professional attitudes and behaviour towards mental health in families and pupils</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><span data-ccp-props="{}" fr-original-style="" style="box-sizing: border-box;">&nbsp;</span>Anyone concerned with understanding and meeting emotional and mental health needs<span data-ccp-props="{}" fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li data-aria-level="1" data-aria-posinset="0" data-font="Symbol" data-leveltext="" data-listid="19" fr-original-style="" style="box-sizing: border-box;">Circle of Courage &ndash; belonging-achievement-generosity &ndash; independence &nbsp;&ndash; model for understanding mental health<span data-ccp-props='{"134233279":true}' fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></li><li data-aria-level="1" data-aria-posinset="0" data-font="Symbol" data-leveltext="" data-listid="19" fr-original-style="" style="box-sizing: border-box;">Compass of Anxiety &ndash; understanding and going deeper <span data-ccp-props='{"134233279":true}' fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></li><li data-aria-level="1" data-aria-posinset="0" data-font="Symbol" data-leveltext="" data-listid="19" fr-original-style="" style="box-sizing: border-box;">Active listening &ndash; Listening to the person underneath the behaviour<span data-ccp-props='{"134233279":true}' fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></li><li data-aria-level="1" data-aria-posinset="0" data-font="Symbol" data-leveltext="" data-listid="19" fr-original-style="" style="box-sizing: border-box;">Involving other children and young people in solutions and interventions - Circles of friends: peer support, counselling and mediation<span data-ccp-props='{"134233279":true}' fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></li><li data-aria-level="1" data-aria-posinset="0" data-font="Symbol" data-leveltext="" data-listid="19" fr-original-style="" style="box-sizing: border-box;">Team Problem Solving &ndash;&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Solution Circles</em>: a 30 minute group problem solving process to get Teams &lsquo;unstuck&rsquo; and to generate positive first action steps<span data-ccp-props='{"134233279":true}' fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></li><li data-aria-level="1" data-aria-posinset="0" data-font="Symbol" data-leveltext="" data-listid="19" fr-original-style="" style="box-sizing: border-box;">Restorative justice and restitution: principles and practice of this approach to repairing harm and restoring relationships without reliance on punishment<span data-ccp-props='{"134233279":true}' fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></li><li data-aria-level="1" data-aria-posinset="0" data-font="Symbol" data-leveltext="" data-listid="19" fr-original-style="" style="box-sizing: border-box;">Understanding the effects of Separation, Loss, Trauma and Neglect on children&rsquo;s learning and relationships in school and what adults can do to reach and support these children<span data-ccp-props='{"134233279":true}' fr-original-style="" style="box-sizing: border-box;">&nbsp;</span></li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

MENTAL HEALTH – UNDERSTANDING AND MEETING NEEDS

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coding jobs are in high demand right now!</strong> The Bureau of Labour Statistics (BLS) projects that computer and information technology employment will <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">grow 11%</strong> between 2019 and 2029, which is much faster than the average projected growth rate across all occupations (4%). On average, programmers earn <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;35,000 </strong>yearly, and experts earn up to<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> &pound;1,07,900.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Also, our <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coding (Computer Programming) </strong>experts are available to answer your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What will you learn from this Coding (Computer Programming) bundle:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Gain the knowledge, skills and guidelines of computer programming</li><li fr-original-style="" style="box-sizing: border-box;">Acquire the ability to code with HTML and CSS. Javascript &amp; Python</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to create your first responsive website</li><li fr-original-style="" style="box-sizing: border-box;">Get a comprehensive understanding of ethical hacking and web hacking</li><li fr-original-style="" style="box-sizing: border-box;">Explore complete web application penetration testing &amp; security</li><li fr-original-style="" style="box-sizing: border-box;">Gain expertise in PHP web development &amp; Front End web development</li><li fr-original-style="" style="box-sizing: border-box;">Discover SQL Server and how it is used to manage and store information</li><li fr-original-style="" style="box-sizing: border-box;">Grasp game design &amp; development skills and how to build your own computer</li><li fr-original-style="" style="box-sizing: border-box;">Acquire creativity, brainstorming and problem-solving skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This Coding (Computer Programming) Bundle Consists of the following Premium courses: </strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: </strong>Coding with Scratch<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02: </strong>Coding with HTML, CSS, &amp; Javascript</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03: </strong>Python Programming for Everybody</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 04: </strong>Ultimate PHP &amp; MySQL Web Development Course &amp; OOP Coding<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 05: </strong>jQuery: JavaScript and AJAX Coding Bible</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 06: </strong>C++ Development: The Complete Coding Guide</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 07: </strong>HTML Web Development for Beginners</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 08: </strong>SQL Programming Masterclass</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 09: </strong>Complete Web Application Penetration Testing &amp; Security</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 10: </strong>Bash Scripting, Linux and Shell Programming</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 11: </strong>Building Your Own Computer</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 12: </strong>Computer Science With Python</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 13: </strong>Cloud Computing / CompTIA Cloud+ (CV0-002)</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2><div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        145 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2><div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone from any background can enrol in this Coding (Computer Programming Training) Training Bundle.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2><div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Coding (Computer Programming Training) Training Course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2><div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Coding (Computer Programming Training):</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Software Developer - &pound;30-60k/year.</li><li fr-original-style="" style="box-sizing: border-box;">Web Developer - &pound;25-40k/year.</li><li fr-original-style="" style="box-sizing: border-box;">Systems Analyst - &pound;30-50k/year.</li><li fr-original-style="" style="box-sizing: border-box;">Database Administrator - &pound;25-45k/year.</li><li fr-original-style="" style="box-sizing: border-box;">Cybersecurity Analyst - &pound;25-50k/year.</li><li fr-original-style="" style="box-sizing: border-box;">IT Support Technician - &pound;18-25k/year.</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of completion</strong></h4>
       <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Digital certificate -
Included
 &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">PDF Certificate - Free (Previously, it was &pound;6*11 = &pound;66)</li></ul>
            <div fr-original-style="" style="box-sizing: border-box;"> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"> </p> </div>
        <h4 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of completion</strong></h4>
        <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">
 Hard Copy certificate -
Included
 &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Hard Copy certificate - Free (For The Title Course: Previously it was &pound;10)</li><li fr-original-style="" style="box-sizing: border-box;">Other Hard Copy certificates are available for &pound;10 each</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please Note:</strong> The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> 

                        </div>

Coding jobs are in high demand, and with the Coding (Computer Programming Training) course, you'll be well-positioned to capitalise on this growth. The Bureau of Labour Statistics (BLS) projects a remarkable 11% growth in computer and information technology employment from 2019 to 2029, far surpassing the average for all occupations. This course offers a comprehensive look at essential coding skills, ensuring you stay competitive in the rapidly evolving field of computer programming.
With an average annual salary of £35,000 and potential earnings reaching up to £107,900 for experienced programmers, mastering coding is a key step towards a lucrative career. Our Coding (Computer Programming Training) course provides you with practical, hands-on experience and expert guidance to refine your coding skills.
Moreover, our Coding (Computer Programming) experts are available to answer your queries and support your learning journey. The advanced audiovisual learning modules are designed to break down complex topics into manageable chunks, allowing you to learn coding at your own pace without feeling overwhelmed. Enrol now to enhance your coding expertise and unlock new career opportunities in this dynamic field.



This Coding (Computer Programming) Bundle Consists of the following Premium courses: 
Course 01: Coding with Scratch
Course 02: Coding with HTML, CSS, & Javascript
Course 03: Python Programming for Everybody
Course 04: Ultimate PHP & MySQL Web Development Course & OOP Coding
Course 05: jQuery: JavaScript and AJAX Coding Bible
Course 06: C++ Development: The Complete Coding Guide
Course 07: HTML Web Development for Beginners
Course 08: SQL Programming Masterclass
Course 09: Complete Web Application Penetration Testing & Security
Course 10: Bash Scripting, Linux and Shell Programming
Course 11: Building Your Own Computer
Course 12: Computer Science With Python
Course 13: Data Structures Complete Course
Course 14: Cloud Computing / CompTIA Cloud+ (CV0-002)
CPD 
145 CPD hours / points  Accredited by CPD Quality Standards



Key Features of the Course:
FREE Coding (Computer Programming Training) CPD-accredited certificate
Get a free student ID card with Coding (Computer Programming Training) training (£10 applicable for international delivery)
Lifetime access to the Coding (Computer Programming Training) course materials
The Coding (Computer Programming Training) program comes with 24/7 tutor support
Get instant access to this Coding (Computer Programming Training) course
Learn Coding (Computer Programming Training) from anywhere in the world
The Coding (Computer Programming Training) training is affordable and simple to understand
The Coding (Computer Programming Training) training is entirely online



Learning Outcomes
Gain the knowledge, skills, and guidelines essential for effective computer programming.
Acquire the ability to code with key languages including HTML, CSS, JavaScript, and Python.
Learn how to create your first responsive website, enhancing your web development skills.
Develop a comprehensive understanding of ethical hacking and web hacking, crucial for cybersecurity.
Explore complete web application penetration testing and security to ensure robust web security.
Gain expertise in PHP web development and front-end development, expanding your programming skill set.
Discover how SQL Server is used to manage and store data efficiently.
Grasp game design and development skills, and learn how to build your own computer.
Acquire creativity, brainstorming, and problem-solving skills essential for a successful career in coding and software development.



Who is this course for? 
Anyone from any background can enrol in this Coding (Computer Programming Training) Training Bundle.



Requirements 
This Coding (Computer Programming Training) Training Course has been designed to be fully compatible with tablets and smartphones.



Career path 
Coding (Computer Programming Training):
Software Developer - £30-60k/year.
Web Developer - £25-40k/year.
Systems Analyst - £30-50k/year.
Database Administrator - £25-45k/year.
Cybersecurity Analyst - £25-50k/year.
IT Support Technician - £18-25k/year.



Certificates 
Certificate of completion
Digital certificate -
Included
PDF Certificate - Free (Previously, it was £6*11 = £66)
Certificate of completion
Hard Copy certificate -
Included
Hard Copy certificate - Free (For The Title Course: Previously it was £10)
Other Hard Copy certificates are available for £10 each
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Coding (Computer Programming Training)

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

London

<h2>Effecting Business Process Improvement: In-House Training</h2>
 <p>Business analysts facilitate the solution of business problems. The solutions are put into practice as changes to the way people perform in their organizations and the tools they use. The business analyst is a change agent who must understand the basic principles of quality management. This course covers the key role that business analysts play in organizational change management.</p><h3>What you will Learn</h3>
 <p>You will learn how to:</p>
 <ul>
 <li>Define and document a business process</li>
 <li>Work with various business modeling techniques</li>
 <li>Perform an enterprise analysis in preparation for determining requirements</li>
 <li>Analyze business processes to discern problems</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Overview of business analysis and process improvement</li> <li>Defining the business process</li> <li>Introducing the proactive business analyst</li> <li>Focusing on business process improvement for business analysts</li> </ul> <h3>Launching a Successful Business Process Improvement Project</h3> <ul> <li>Overview of the launch phase</li> <li>Understanding and creating organizational strategy</li> <li>Selecting the target process</li> <li>Aligning the business process improvement project's goals and objectives with organizational strategy</li> </ul> <h3>Defining the Current Process</h3> <ul> <li>Overview of current process phase</li> <li>Documenting the business process</li> <li>Business modeling options: work-flow models</li> <li>Business modeling options: Unified Modeling Language (UML) model adaptations for business processes</li> </ul> <h3>Analyzing the Current Process</h3> <ul> <li>Process analysis overview</li> <li>Evaluation: establishing the control group</li> <li>Opportunity techniques: multi-discipline problem-solving</li> <li>Opportunity techniques: matrices</li> </ul> <h3>Building and Sustaining a Recommended Process</h3> <ul> <li>Overview of the recommended process and beyond</li> <li>Impact analysis</li> <li>Recommended process</li> <li>Transition to the business case</li> <li>Return to proactive state</li> </ul>


                </section>

Effecting Business Process Improvement: In-House Training

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This is our lead workshop/training day on behaviour and relationship work in Primary and Secondary schools and Academies, as well as Early Years, FE and adult settings and is both a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and people of all ages.</p>

<p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Meeting emotional needs
<br fr-original-style="" style="box-sizing: border-box;">Early Years
<br fr-original-style="" style="box-sizing: border-box;">Inclusion</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This is our lead workshop/training day on behaviour and relationship work in schools and other settings and is both a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and young people of all ages.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Not just another day on &lsquo;Behaviour Management&rsquo; &ndash; our &lsquo;Fresh Approaches to Behaviour and Relationships&rsquo; day goes well beyond a rewards and sanctions approach to &lsquo;behaviour&rsquo;. We will be focused on those young people for whom rewards and punishments do not always work and who confuse the adults who work with them. We aim to take a relationships based approach and to give those attending an opportunity to think more deeply about why young people do the things they do and what our part as adults is in creating, sustaining and changing these behaviours.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day gives those present opportunities to reflect on their attitudes and practice in relation to children&rsquo;s behaviour and relationship building. If your usual approaches to managing behaviour aren&rsquo;t working with particular individuals then take a tour through this range of cutting edge strategies for bringing about positive behaviour change, and for meeting challenging emotional needs.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/RZC7ggHaKZc" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Thank you so much for the excellent training day you delivered last week. I found the whole experience quite uplifting and inspirational.&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Thought provoking and empowering. Probably the best training day we&rsquo;ve had in school&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;There was already evidence on the first day of school for pupils that staff were adopting a different approach. Thank you so much for helping us to make a difference.&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Today has to have been one of the very best INSET days I have personally been to &ndash; full of practical tips and techniques to use in the classroom; and also proof that this approach does work in practice. It really was inspirational and an excellent start to the term.&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Very motivating and exciting course.&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Another fantastic Colin and Derek training session&rsquo;</p>
</blockquote>

<blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Enjoyed this course very much. Derek and Colin worked very hard and I understood it. Thank you.&rsquo;</p>
</blockquote>

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/LxG8KjE5eYQ" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">
</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3>

<ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Reinforce and affirm good practice</li>
<li fr-original-style="" style="box-sizing: border-box;">Re-energise, stimulate and challenge thinking about inclusion of challenging young people and children</li>
<li fr-original-style="" style="box-sizing: border-box;">Increased understanding about behaviour and emotions</li>
<li fr-original-style="" style="box-sizing: border-box;">Increased confidence in managing challenging pupils in childcare settings mainstream schools</li>
<li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies to impact on behaviour problems</li>
<li fr-original-style="" style="box-sizing: border-box;">Opportunity to reflect on professional attitudes and behaviour towards families and children and young people</li>
<li fr-original-style="" style="box-sizing: border-box;">Learn new skills and processes to make inclusion successful</li>
</ol>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3>

<ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary staff teams</li>
<li fr-original-style="" style="box-sizing: border-box;">All Childcare Providers &ndash; Out of School club staff/Childminders/Youth Workers</li>
<li fr-original-style="" style="box-sizing: border-box;">Early years and school based practitioners</li>
<li fr-original-style="" style="box-sizing: border-box;">Heads and deputies</li>
<li fr-original-style="" style="box-sizing: border-box;">SENCOs</li>
<li fr-original-style="" style="box-sizing: border-box;">Advanced skills teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Year Managers</li>
<li fr-original-style="" style="box-sizing: border-box;">Parents</li>
<li fr-original-style="" style="box-sizing: border-box;">Local authority support services</li>
</ul>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions:</p>

<ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Are there any new ways to include our most challenging young people?</li>
<li fr-original-style="" style="box-sizing: border-box;">Should we focus on behaviour or relationships?</li>
<li fr-original-style="" style="box-sizing: border-box;">How do we go about including high profile children or young people?</li>
<li fr-original-style="" style="box-sizing: border-box;">Can we find an alternative to exclusion?</li>
<li fr-original-style="" style="box-sizing: border-box;">What would a relationship policy look like?</li>
</ul>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The following are some of the key themes and tools we are likely to explore during the day</p>

<ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Getting the welcome right for the most challenging</li>
<li fr-original-style="" style="box-sizing: border-box;">Encouraging &ndash; getting the best from the most challenging- Circle of Courage &ndash; belonging-achievement-generosity &ndash; independence</li>
<li fr-original-style="" style="box-sizing: border-box;">Active listening &ndash; Listening to the person underneath the behaviour</li>
<li fr-original-style="" style="box-sizing: border-box;">Compass of Shame &ndash; which directions do children and young people head when they feel shame? And what helps children work through these feelings in more healthy ways?</li>
<li fr-original-style="" style="box-sizing: border-box;">Involving other children and young people in solutions and interventions &ndash; Circles of friends: peer support, counselling and mediation</li>
<li fr-original-style="" style="box-sizing: border-box;">Team Problem Solving &ndash; Solution Circles: a 30 minute group problem solving process to get Teams &lsquo;unstuck&rsquo; and to generate positive first action steps</li>
</ul>
<div fr-original-style="" style="box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/Tq7hHjUA_G0" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></div>
<div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div>

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">
</p><ul fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/product/circle-of-adults-live-demo/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Circle of Adults</a>: a process that &lsquo;listens deeper&rsquo; to generate reflective problem solving creating lasting behaviour change and effective behaviour intervention plans. A particularly valuable process for those looking to enhance their leadership and facilitation skills</li><li fr-original-style="" style="box-sizing: border-box;">Restorative justice and restitution: principles and practice of this approach to repairing harm and restoring relationships without reliance on punishment</li><li fr-original-style="" style="box-sizing: border-box;">Understanding the effects of Separation, Loss, Trauma and Neglect on children&rsquo;s learning and relationships in school and what adults can do to reach and support these children</li></ul><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">
</p>

Behaviour Management

BEHAVIOUR: FRESH APPROACHES TO BEHAVIOUR AND RELATIONSHIPS

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

<section>
<div>
<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
</div>
</section>

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Problem Solving Masterclass

<p>The <strong>Creative Problem Solving</strong> course offers an engaging and intellectually stimulating pathway into the world of innovative thinking and solution-finding. This course, structured into ten comprehensive modules, is tailored to empower you with the skills needed to approach problems with creativity and efficiency. Starting with the Problem Solving Method, it lays the groundwork for a deep understanding of systematic problem-solving techniques. As you move through the stages of information gathering and problem definition, the course fosters a mindset that looks beyond conventional solutions, encouraging a fresh perspective on problem-solving.</p>
<p>The heart of the course lies in its focus on brainstorming and generating solutions, spread across two insightful modules. These segments are designed not just to spur creative thought but also to equip you with practical tools for idea generation. The journey continues through the analytical process of sifting through potential solutions, culminating in the selection of the most viable option. The course rounds off with pragmatic steps for implementation, including planning, execution, and the crucial aspect of recording lessons learned, ensuring that each problem solved adds to a repository of experience and knowledge.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Develop a structured approach to solving problems creatively.</li>
<li>Enhance skills in gathering and interpreting relevant information.</li>
<li>Cultivate the ability to define problems clearly and accurately.</li>
<li>Learn innovative brainstorming techniques for solution generation.</li>
<li>Master the art of analyzing and selecting the most effective solutions.</li>
</ul>
<h3><b>Why choose this Creative Problem Solving<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Creative Problem Solving<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Professionals seeking to improve their problem-solving skills.</li>
<li>Team leaders and managers aiming to foster creative thinking in their teams.</li>
<li>Individuals interested in enhancing their analytical and decision-making abilities.</li>
<li>Entrepreneurs looking for innovative approaches to business challenges.</li>
<li>Students and lifelong learners aspiring to develop critical thinking skills.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Innovation Manager</strong> - £35,000 to £60,000</li>
<li><strong>Business Analyst</strong> - £30,000 to £50,000</li>
<li><strong>Project Manager</strong> - £33,000 to £55,000</li>
<li><strong>Strategy Consultant</strong> - £40,000 to £70,000</li>
<li><strong>Product Manager</strong> - £35,000 to £60,000</li>
<li><strong>Marketing Strategist</strong> - £28,000 to £50,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Creative Problem Solving</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning. This </span><span>course</span><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module One: The Problem Solving Method</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Problem Solving Method</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Two: Information Gathering</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Information Gathering</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Three: Problem Definition</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem Definition</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Four: Preparing for Brainstorming</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preparing for Brainstorming</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Five: Generating Solutions (I)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (I)</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Six: Generating Solutions (II)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (II)</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Seven: Analyzing Solutions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Analyzing Solutions</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Eight: Selecting a Solution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Selecting a Solution</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Nine: Planning Your Next Steps</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning Your Next Steps</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Ten: Recording Lessons Learned</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recording Lessons Learned</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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