29 Educators providing Customer Service courses in Birmingham

East Birmingham Community Forum Ltd.

east birmingham community forum ltd.

West Midlands

In our 30 years of service, we have delivered Careers Guidance support to over 100,000 people, delivered 40,000 accredited qualification, and offered enterprise support to 1,550 businesses. EBCF Ltd is a not-for-profit company limited by guarantee established in 1992 by Her Magesty’s Government mandated by the Secretary of State to establish locally managed community capacity building provision via East Birmingham Taskforce (1988). The Company established three main areas of focus, these being, Jobs, Enterprise, and Training. The business operated under the JET Shop brand for many years in the heart of East Birmingham and during the last 10 years successfully branched out to other inner-city areas of Birmingham and regionwide to meet contractual obligations and strategic objectives. EBCF has delivered jobs, enterprise, and training related projects through Local, Central and European government funding, and including other philanthropic agencies. We are accredited with all leading exam boards and hold direct claim status (DCS) for many qualifications from entry level to Level 6 in various vocational areas. Our Careers Advisers are in-house trained and qualified to Level 4 and 6 with wealth of knowledge and experience to enable our customers to make a smooth transition from learning to work. Our 30 years of local in-community delivery enables us to have a qualified perspective on what will work and what will not when engaging local communities. Our success to date has been possible by investing in local communities, establishing partnerships with likeminded organisations, and levering resources of benefit to our beneficiaries.

Insite Training

insite training

London

inSITE Training & Development, Inc., a woman owned small business, was started in 1991 by Founder Susan S. Porter. Upon her retirement in 2010, Carol Erdman, who had worked with inSITE for 15 years became President and CEO. Since the turn of the century, inSITE has continued to grow and serve the business community as well as contribute to the community as a whole. Improving the quality and availability of education remains our primary focus for corporations, government agencies, and the non profit community. With a strong administrative team, instructional design staff and seasoned facilitators, inSITE has the unique ability to provide a wide variety of services. We hire graduate level interns to demonstrate our commitment to development of the next generation of instructional designers and instructors. Our forte has been to place teams on-site to assess, develop, deliver, and evaluate classroom-based training and web-based solutions. inSITE has expertise in conducting comprehensive needs and task analysis that truly determine skill-based needs. We focus on performance, not training, so our recommendations, once implemented, create an environment where employees not only have task-related skills to conduct their jobs, but are able to perform at levels needed for employees to reach their benchmarks, departments to achieve their goals, and the organization to attain its strategic plan while being flexible and ready to take on new challenges. Our eLearning modules can be tailored to include your policies, culture and other specific content. We use gamification to engage learners in classroom and web-based platforms. Adults learn when they are engaged and participating so our classroom learning engages all the senses. In order to ensure significant learning occurs in two to six hour courses, we limit lectures to 15 minutes or less and call them lecturettes. The remainder of the class is for large and small group discussion, enriching case studies that are so true to life they arouse emotion, role plays that help participants understand how they naturally behave in certain situations, simulations and video vignettes that demonstrate typical work place issues and bring learning to life. We provide a number of inventories including MBTI and its Step 2, DiSC, Thomas Kilmann, Gregorc Style Delineator, and the Conflict Mode Instrument. The use of the World Café is a highly successful learning format that draws in high level professionals and managers. We ensure a great deal of practice of all new skills and tools so that participants can transfer learning readily upon return to their job. inSITE Training & Development, inc. has conducted all aspects of the ADDIE model for both the Federal government and private sector. Most often, we conduct a needs analysis as a prelude to designing and developing instruction as well. By being involved in the entire ADDIE process and often delivering the training ourselves, we have learned just how comprehensive the needs analysis must be. We have on staff advanced degreed Instructional Designers, Project Managers, Instructors and Facilitators (PhD, MBA, Masters Degree), Coaches (ICF certified), a Psychometrician, a Web designer and a Gamification/eLearning programmer.