877 Educators providing Customer Service courses delivered Online

HOPE Bereavement Support Group CIC

hope bereavement support group cic

HOPE Bereavement Support began in 2013 when the visionary and founder, Ansa, realised that there needed to be a place of safety and inclusion for all mothers who had sadly lost a baby to miscarriage, stillbirth or at any other stage of their child’s life. What was sorely needed was an accessible place where everyone would be able to find comfort and support for their loss; not feel alone or ostracised. She had a vision where everybody – regardless of age, sex, religion, ethnicity or any other difference – had the ability to access mental health and emotional support for their loss. Ansa’s ambition came from a painful journey; she is the proud mother of 9 rainbow children. Her determination to succeed grew after she struggled to find a suitable support group after her losses. During her healing process she became more empowered and went back to study, changing her career path to become a qualified and registered counsellor and Training Consultant. There was at that time very limited multi-lingual counselling services available, and furthermore, it was very expensive and the clinical models applied did not feel culturally diverse or sensitive to BME therapeutic needs. HOPE Bereavement Support initially started with three trustees (the founder, a secretary and a treasurer) as a small constituted community group in Leeds, setting up bereavement support groups run by befrienders and volunteers for women and families to meet after suffering the loss of a child. Over 7 years on, the organisation is now running support services in Leeds, Bradford and London and specialises in all types of bereavement. We have a team of over 30 people consisting of qualified counsellors, coaches, an occupational therapist, clinical supervisors and many befrienders and volunteers. All staff members are based nationally in different parts of the UK working together remotely. Our services: Counselling Coaching Bereavement support groups Mental health and emotional wellbeing resilience workshops Educational and awareness building workshops Training and consultancy Research Media We also have service delivery partnership projects with Touchstone Staff Counselling and Touchstone ‘Blossom’ (Female Genital Mutilation) counselling: https://touchstonesupport.org.uk/ Our CEO Ansa E Ahmed has been nominated for the Positive Role Model (Race, Faith and Religion) Award at the National Diversity Awards 2021 “I was overwhelmed by receiving this nomination for the award, however, I feel and I believe that my HOPE team and organisation are well-deserved of this nomination and that this will be the first of many to come because we are a blackled organisation aiming to fulfil the short-comings in our national services in providing better health outcomes for our black communities nationwide. As the founder and CEO of HOPE services I feel very proud and overwhelmed with how much support, passion and dedication I have found in the people who have joined my organisation. When speaking and networking with other third sector and national organisations and their leaders, I was gratefully humbled for the respect given to our organisation in terms of what HOPE has to offer in fulfilling the need of our BAME communities access to mental health services in their own languages, and with our culturally inclusive person-centred approach towards each individual who accesses our services. Furthermore, I do not believe there is any other organisation that has achieved what we have in a short time as a Community Interest Company (CIC). This again is a testimony to the great BAME leaders from my board of directors, managers, supervisors and clinical practitioners that for me as a black leader I am proud to have alongside me as a driving force for HOPE. It feels like a lifetime ago when my career changed from the corporate field of working in the banking industry for 15 years of my life, I was able with my initiative and work ethic dedication to move up the management ladder to a customer service focused area manager role. So, therefore leading, motivating, coaching others from a leadership role comes very natural to me in my skill set as a CEO, but what really drives me is the passion and belief in compassion for all of humanity and this makes my job as CEO of HOPE very rewarding. From a personal development aspect I feel a winner as I am not only helping and giving back to my communities in the services that we provide in HOPE but also that I am helping my fellow BAME professionals nationwide who choose to join HOPE in their journey and development in furthering their career as BAME leaders within their respective fields of works. It has always been my mission statement as an individual and now as the head of the HOPE organisation that where possible I want to fight against stigma, shame, prejudice and racism in all its forms always with a heart full of compassion, love for humanity and kindness for all. I believe that true leadership is leading by example but also alongside helping your aspiring leaders. Your vote for me and HOPE would mean so much to us all, thank you 🙂 ”

Skylark Global

skylark global

Uxbridge

Skylark has established its operations in year 2002 having its primary focus on providing software services and providing IT enabled services. However, we gradually developed our expertise in providing various outsourcing services like Data Conversion Services, data entry, Image indexing services, customer care, transaction processing and other value added services. Over a decade the company has developed and expanded its operations. This is evident as now we are 200 employees company. We have been instrumental in providing Employment opportunities not only for the candidates located in heart of the Kolhapur city but from nearby villages. Our Human Resources team has mainly focused on providing employment opportunities not only to the candidates belonging to lower strata of the society but also for physically challenged people. We call ourselves as an “Employee Centric company” and have motivated our employees to display the core values of always being Available, Attentive and Reliable to our customers. It has helped us to be a preferred outsourcing partner to our client. We have developed a culture to go one step ahead to provide something called as “Customer delight”. We have a strong and experienced Leadership & Human resources team which is consistently helping us to achieve our desired growth and objectives. Day by day we have continued our development, expanded our operation and have invested in technology. We have developed new method of training so that we can deliver the quality output to our client. We are following the Best practices and highly committed to deliver high quality data, customer service, electronic stapling and Mortgage document indexing services etc. We provide service to huge magnitude of clients from simple one time keying requirements or complex multi entry and multi levels of quality checking entries. Our customers are from all market sectors, including both Small/Medium sized Companies. We are strongly committed to deliver superior quality, at the low cost & timely solutions to our clients. Today’s business environment is volatile and we are adapting new technologies to achieve maximum profitability by using the method of maximum utilization of resources. We see the world through our client’s eyes and identify key issues in customer’s business so that we can provide end to end services solutions to those areas. We believe in maintaining long term relationship with our client. We are committed to provide best-in-class services to our clients and believe in continuously developing a business, which will allow us to provide long term and continuing benefits to our clients. Vision Our vision is to be a fastest growing BPO serving Domestic as well as International clients. We want to be a “Trustworthy & Self-driven Partner” for our clients. We want to be a socially responsible organization by building and developing a competent workforce from various labor pools and want to create maximum employment opportunities for all the sections of the society. Mission We at Skylark want to create a better customer experience by continually improving our processes and methods to achieve highest level of “Customer delight”. Quality Policy Skylark Global BPO is committed to Provide Business process management solutions, Document processing services and Bulk Data Entry Services for Domestic and Internationals clients with quality service to exceed customer requirements with global bench marking for quality and cost effectiveness with high degree of customer orientation and market responsiveness. We will achieve this through the best practices followed in each process, team effort, technology, maintaining effective management system and continual improvement of our processes. Rural BPO Our organisation collaborates social responsibility along with business objectives to make these initiatives a vital part of the organisation’s cost effective approach. Over the years, we have adopted a thoughtful approach and have taken steps to address key areas which have an impact on society. The organisation drives these initiatives which are led by our Senior Management and is promoted across the organisation. We are thoroughly committed to bring about a change in the key areas which has a significant impact on the society. Our objective is to groom and provide employment opportunities for people in rural areas especially rural women through value added training and Learning & Development initiatives for building future Managers & leaders. This initiative opens up opportunities for individuals, who otherwise would not have a chance to gain employment opportunities. The key objective is to help the society and inspire the lives of the underprivileged and extend our support in the upliftment of the society. This initiative provides employment opportunity and benefits to: Individuals in remote rural areas who do not have good employment opportunities in their home towns and villages and are therefore forced by circumstances to migrate in large numbers to the cities. Women who are unable to attend regular jobs due to family priorities but still need to support the family income. Create employment opportunities for spouses/children of factory workers who would otherwise have no employment opportunities.

1stClass Carpet Cleaners

1stclass carpet cleaners

The best & highest rated professional carpet & upholstery cleaners in Leicester and Leicestershire on google plus we are google guaranteed!!. History in the making google 5 stars 1stClass Carpet Cleaners Leicester trustpilot 1stClass Carpet Cleaners Leicester What sets us apart? What sets us apart from the other cleaning cleaning companies in Leicester is the fact you not only get one professional carpet cleaner to service your property you are getting two!!!. We are Brett Coburn and Andrew shelton two very highly trained professionals in all aspects of carpet, upholstery, hard floors like tile & grout cleaning. We are also trained in carpet repair & fitting so if you have a burn in your carpet from fags, iron burns, coal burns, hair straighteners burns in your carpet in Leicester or leicestershire we can help save you hundreds by simply repairing the damage in the carpet burn area!. As if this wasn’t enough we are also textile insect pest control licence carriers so if your have had a pet with fleas or had a carpet moth infestation in Leicester give us a call. We are specialist in deep cleans in leicester so if you need a deep steam clean for your carpets, rugs or upholstery in leicestershire for your home or business/commercial property we are the rite professional company for you especially with our 7 stage proven secret method,take notice of our google reviews especially customers reviews say it all. We have both been best friends since we was 12 and both started off with carpet cleaning in Leicester & leicestershire covering other areas including derby, Nottingham, Peterborough and Northampton with our own separate carper and upholstery cleaning businesses, we done this for a few years and then had a brain wave!! we could join forces and start a new carpet cleaning company in Leicestershire that way we have our combined loyal customers and make the jobs more efficient for our self’s and our customers! As the saying goes 2 pairs of hands are better then one!. Why choose us? The Questions you should ask your self before inviting someone to come and clean your important and expensive furnishing i.e. your carpet and upholster is can i trust them? are they qualified? are they insured?. We can safely say yes to all of the above and have the prof of this unlike many other carpet & upholstery cleaners in Leicester & leicestershire you will come across over social media. We use the highest quality equipment that is top of the line costing us thousands of pounds and the best and highest quality proven, tested and safe solutions on all fabric types including wool safe solutions to ensure we protect our self’s and our customers plus your carpets and sofas including leather. carpet and upholstery cleaning can go very wrong indeed if someone is using the wrong solutions for your carpets/upholstery or your hard floors as chemistry is a big factor for a verity of reasons with things like PH levels for different fibers and solutions so we can tell upon inspection what the fiber is and what solution to use to ensure no damage is done to any of your loved carpets & sofas so please before you try cleaning them your self with cheap carpet washing machines and the wrong solutions get in touch with us even if its for advise we are more then happy to help as we pride our self’s and our company, workmanship and especial on our customer service. As we are now a google trusted partner (the 1st carpet and upholstery cleaning company in the UK) we had to jump through hoops to gain that green google guarantee tick at the side of our company name proving our workmanship with reviews and our insurances and can say we are proud of that fact!. the same if you look up carpet cleaner in checkatrade you will see us on their, we have gone above and beyond for our company and customers and will always do so to prove we are the best and most trusted professional local carpet & upholstery business in the whole of Leicester, leicestershire and the east midlands. NEWSFLASH!!!!!!! Once again 1stclasscarpetcleaners are in the limelight!!. We are very proud to announce we have not only been nominated by our customers for an award we have actually won the award!!! watch this space photos will be uploaded as soon as we get our photo taken with the prestigious award at the awards event in Birmingham. We beat 4 other local professionals in Leicester that got nominated yet again proving our worth and showing we are the best professional carpet & upholstery cleaning service in the whole of Leicester and Leicestershire. If you would like to contact us feel free to call us on 0116 214 7534 or click on he link https://1stclasscarpetcleaners.co.uk/contact-us/ and you can send us a message and get a quick response off one of our members of staff within the hour.

The Friary School

the friary school

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The London Education & Art Foundation

the london education & art foundation

London

Total 30 years of experience in management, of which half of this overlaps in the world of academia. He is experienced in managing multicultural teams and has delivered some high-level consultancy projects in the UK and overseas for the commercial and public sectors. Paul is on the Advisory Board of UK universities, UK social enterprises and charitable organisations. His interests are in the areas of Arts, he is a fellow of the Royal Society of Arts (FRSA) and has held numerous art exhibitions in London. Role: Chairman of Trustees, Head of Partnerships and Memberships. Mr Andrew Trustee FAIA, FCIPD, FRSA - Expert International Accountant and Legal Advisor Total 45 years in UK and International public practice as an accountant and legal services provider serving in the charitable, public and art sectors as a trustee, chairman, director and treasurer. A Liveryman of the City of London and past President of the Association of International Accountants (UK) and the Association de Brecourt (Belgium). A member of the International Bar Association and International Fiscal Association. Role: Trustee, Governance, Compliance and Financial Management. Degard RCA, FRSA Trustee International Artist, MA (Edin), Phd Research Fine Art Degard is a pioneering British 'Painter of Auras', writer, researcher, curator and founder of the genre Contemporary Visionary art. Degard has exhibited extensively in the UK and internationally: The Royal College of Art, Museum Alzubair, Oman, in New York, London and at Saatchi Art. Degard has written four books, is a committee member of The Colour Group, a property developer and a Fellow of The Galileo Commission for the Scientific and Medical Network. She has a Masters in Politics from Edinburgh University and is completing her doctorate in Fine Art in London. Role: Trustee, Head of Media and Events. Ambassadors of LEAF Miss Sophie Ambassador - Arts, Culture, Events. United Kingdom Oxford Graduate in Classics Sophie is a recent Oxford graduate of Classics. Having studied at Oxford for four years, she specialised in Greek and Roman art and archaeology, and has attended seminars, workshops, and focus groups on artwork from antiquity at the Ashmolean Museum, the British Museum and the British Academy. Sophie also has experience working in marketing and advertising and has worked as a gallery invigilator at galleries around London. Mr Ahmed Ambassador - Arts, Culture, Events. Middle East/North Africa (MENA) With more than 10 years of experience in the field of management and business, Ahmed has contributed in building professional teams, and developing strategies in one of the largest companies the Middle East. His interests relate to international and Islamic culture and the arts, and is looking forward to working with professional partners between overseas organisations and the LEAF Foundation. He is also a member of several institutions including: The Royal united services institute (RUSI) The Royal Institute of International Affairs (Chatham House) The British academy of management The Institute of Directors (IoD) The Chartered Management Institute (CMI) Miss Emilia Ambassador - Culture, Education, Events. London & Eastern Europe With over 13 years of experience in sales, business and NLP, Emilia has provided high-level strategies for team building and management, excellent customer service and sales enhancement for UK enterprises and international multi-level marketing organisations. She is proficient in NLP and working with multicultural communities and has held self-development and mentoring workshops in various parts of London. Emilia is on the Governing and Advisory Board of London secondary schools to encourage and ensure children's learning and development. Her interests are in the areas of Arts and self-development with the aim to support individuals and sole entrepreneurs into their personal and business development journey. Miss Summer Ambassador - Arts, Fashion, Events. Shanghai & China Summer has an MBA in global Luxury management and graduated from Paris. She is in charge of the fashion department of Paris International Young Artists Association, and the key account manager of Chanel. During her stay in the UK, Summer won a number of national design competitions. As a winner of Chatsworth House design competition, she was chosen by the Douches of Devonshire. She has professional bespoke and fashion design background and luxury management experience. Mr Satoshi Ambassador - Arts, Culture, Events. L.A. USA Satoshi is the CEO of Life is Tech! USA. It is a Los Angeles-based EdTech startup best known as the creators of the acclaimed coding education program, Disney Codeillusion. With over 17 years of experience in international business, with a focus on the U.S., UK and Japan, delivering life-changing opportunities to as many people as possible, is what Satoshi lives for. He holds an MBA from Stanford University. He is a Mentor for BLAST School, an incubation program that supports high school students with ideas for solving social issues. Satoshi is also a Chartered Member of the Securities Analysts Association of Japan Miss Mika Ambassador - Education, Culture, Events. Osaka Japan Mika is a Business and

Cabe

cabe

Northampton

The role of CABE’s Presidential Team and Board is to set out the strategic objectives and aims of the Association and to ensure their delivery. All representatives on the board are members of CABE are nominated to the position by Chartered Members. They represent a mixture of views from different specialities and areas across the industry making sure there is a variety of perspectives to help shape CABE’s unifying voice. CABE Patron Lord John Lytton BSc FCABE (Hon) IRRV FRICS In his role as patron of CABE, Lord Lytton acts as an influential figurehead, creating valuable partnerships with organisations across the globe through his extensive network of industry and Governmental contacts and assisting the Association in raising its profile and influence within the building and construction industry. Lord Lytton is a leading chartered surveyor and an active contributor to the House of Lords. He is chairman of the boundaries and party walls professional panel of the Royal Institution of Chartered Surveyors and a Vice Chairman of the All Party Parliamentary Group for Excellence in the Built Environment as well as being newly appointed to the House of Lords Information Committee. He has been an Honorary Fellow of ABE since 1997, and CABE since its formation in 2014. Presidential Team Joseph Birt PCABE FCABE – President Joseph Birt worked for 22 years within Local Authority Building Control in various posts; the latter 12 years as Specialist Support Officer for a Cluster of Councils, which included responsibility for advising on fire safety aspects of the Building Regulations. He was, for ten years, a Director of the William Keown Charitable Trust, which champions equality in the built environment and celebrates the achievements of people with disabilities. He has been elected twice as Chairman of the Northern Ireland Fire Safety Panel. By Ministerial Appointment he served two terms on the Northern Ireland’s Building Regulations Advisory Committee (BRAC) where he contributed to the development of the current Northern Ireland Building Regulations. He has also served two terms on the Department of Communities, Historic Buildings Council. Joseph is a Chartered Building Engineer, who continues to be active within his local CABE Region; currently Treasurer and past Chairman of the CABE Northern Ireland Region’. He is now the Technical Director of FRSNI Ltd. Richard Smith VPCABE FCABE – Vice-President Richard Smith commenced his employment as a YTS Trainee in Building Control back in 1989 and has progressed his career to become the Head of Standards and Innovation and Research at NHBC where he oversees the delivery and implementation of NHBC's Technical Standards, Technical policy, Acceptance of innovative and non-traditional construction methods and leads the NHBC Foundation. Richard is also a member of The Building Regulations Advisory Committee and support a number of Sub Committees including new building broadband connectivity, Part M Working Group and Building Act 1984 working group. Richard Flynn CEng CEnv CWEM VPCABE FCABE – Vice-President Richard is an independent private practitioner trading as Flynn & Shaw, Chartered Building Engineers. As well as being a Chartered Building Engineer, he is a Chartered Engineer, Chartered Environmentalist, Chartered Water and Environment Manager, Registered Building Surveyor and Certified Site Assessor. Richard is a recognised expert in the area of onsite wastewater treatment and provides a complete site suitability assessment, treatment system design, and certification of installation for onsite wastewater treatment systems throughout Ireland. Richard has been Chair of the CABE Membership and Professional Standards Committee (MPSC) since its inception in 2019 as well as member of the Southern Ireland Region committee of CABE. Stewart C McArthur BSc (Hons) PPCABE FCABE RICS Dip BC – Past President Stewart has 30 years’ experience in the house building industry. He has a degree in Fire Risk Engineering from Glasgow Caledonian University. During his studies he also attended seminars at Maryland University and had the privilege of being tutored by some of the most widely respected experts in the fire engineering sector. Stewart began his career in building standards before moving into the warranty sector. He also has recent experience as a site manager. This broad experience has given him a greater understanding of the house building industry from all perspectives. He has been a member of CABE since 2001 and has played an active part in the regional committee for the past ten years. CABE Board Daniel Fordham FCABERussell Urwin FCABETony Harvey-Soanes FCABEPaul Grinyer FCABEDavid Courtney CEnv FCABE Lindsay Richards BSc MBA MCABE Chartered Building EngineerZoe Cox FCABEMishka Scott MCABE Chartered Building EngineerDavid Kitcatt FCABEIsacc Sunder Packianathan FCABE Executive Team Dr Gavin Dunn BSc (Hons) MSc PhD FCABE – Chief Executive Originally trained as an architect, Gavin initially practised in North America with a large construction engineering firm before returning to the UK to specialise in the energy and environmental performance of buildings in 1998. Gavin advanced this specialism through positions at the Welsh School of Architecture, and Elmhurst Energy, where he helped develop some of Europe’s leading building energy certification and labelling systems. In 2013 Gavin was appointed Director of Building Performance at the Building Research Establishment (BRE) where he was responsible for a portfolio of BRE's globally leading services including BREEAM and CEEQUAL the world’s foremost environmental assessment methods for the built environment. In 2018, Gavin was appointed as Chief Executive of CABE where he works to help enable a more professional construction sector that works to create better, safer and more sustainable buildings that enhance people’s lives. Gavin was a member of the Building Regulations Advisory Committee (BRAC) of the UK Government from 2015 to 2022 where he served as Chairman of the Future Homes Standard Working Group. Jackie Macaulay – Chief Operating Officer Jackie is responsible for all aspects of the organisations operations and internal processing. Her remit includes compliance, legal services, HR, OD & change management, IT, facilities, PR & communications, membership processing and deputising for the CEO in his absence. Her experience spans a range of manufacturing, construction and not-for-profit organisations with her first Director position as HR Director for Electrolux in 2004. Jackie has worked across the UK, Ireland and internationally across Europe and Asia managing diverse and multi-disciplined teams. She brings to CABE the senior expertise that will develop the organisation as it moves forward with its modernisation and development strategy. Richard Harral BA BArch FCABE RIBA – Technical Director Richard Harral is the Technical Director for CABE. He has previously worked as an architect in both public and private sector practice, and as a policy official in the Building Regulations Division of MHCLG between 2007 and 2014 where he oversaw introduction of policies on accessible housing, security standards, broadband and the national space standard for new homes. He was subsequently Head of Technical Policy in the period 2014-2017. He currently sits on the CIC Competence Steering Group, and chairs a number of competence working groups including on Designer and Architect Competence. He was Technical author for Flex 8670, the recently published British Standard on Competence for building safety in Built environment industries. Alison Duckles CBE – Professional Development Director Alison has worked in the Construction sector for over 24 years, predominantly with Laing O’Rourke. She previously held roles with the Chartered Institution of Waste Management and Eastern Group plc in the power sector. Predominantly focused on learning and development while driving competence, professional standards, and futures skills requirement; Alison worked extensively on the creation of new construction apprenticeships, engaging employers, providers, sector bodies and Government. In her role with CABE Alison is responsible for continuing to strengthen partnerships with academic institutions, provide members with quality training and CPD opportunities and Support the Association’s ambition to drive competency and professional responsibility in the construction sector. CABE Staff Membership Services Team – membership@cbuilde.com Our friendly, experienced membership team is always on hand to offer the best possible advice on becoming a member of CABE, advising you on the best route to membership and helping you to progress through our grades as your career develops. Amy Chatfield – Membership Services Manager Amy leads the Membership Team, which is responsible for all membership processing, professional interviews for CABE Chartered Membership and registrations for both the Engineering Council and Society for the Environment. With a strong background in customer service, Amy joined CABE in 2015. She has held a variety of positions, including roles in the Publications Team – working on the building engineer journal – and the Events & Marketing Team. After building extensive knowledge of the membership journey, she moved into the Membership Team in 2018; since then, she has worked continuously to improve processes, ensuring that the Association provides excellent customer service to all new and existing members. Alongside her role as Membership Services Manager, Amy is a trained Mental Health First Aider (MHFA), providing wellbeing support for her colleagues. Sabrina Miah Professional Review Co-ordinator Tara Talley Membership Services Co-ordinatorJoshua Law Membership Services Administrator Communications Team – info@cbuilde.com The Communications team deliver vital resources, news, and information to our membership, keeping them up-to-date with industry changes, standards, and opinions. This is done through direct contact with our membership, delivering our monthly journal, BuildingEngineer . Laura Richardson - Head of Communications Laura has been with CABE since 2018 when she joined as PR and Communication manager. She is responsible for implementing the communications strategy across the Association’s communication streams including PR, Marketing, and Digital Infrastructure functions. She joined CABE from Booker, where she gained experience in website marketing and design. Along with her previous experience working in publications and marketing roles in the construction industry she brings a lot of skills and strengths to the team. Maya Bullock Communications & Digital Designer Abigail Crook Communications Administrator Professional Development Team – training@cbuilde.com CABE provides a range of services to our members and the wider industry to assist in the expansion of knowledge in respect of the built environment. Our Professional Development Team facilitate this by ensuring opportunities such as our suite of regional conferences, annual conference & exhibition, training courses, local/regional CPD and our 12 UK & ROI regions run smoothly and offer the highest possible quality in their delivery. Kirri Porter-White - Competency & Learning Lead Kirri has been with the association since 2015, working initially within the Regional Services and Events team to provide support for the regional committees over CABE’s 12 regions in the UK and Ireland, as well as our international Chapters. Kirri is responsible for the development and deployment of CABE’s training and learning infrastructure, focusing on both technical competency and wellbeing within the construction industry. Kirri’s team also work with the Professional Development Director on academic accreditation and relationships with universities. Rosemary Brewill Regional Services Co-ordinatorShaneka Foster Professional Development Administrator Operations Team – info@cbuilde.com The Operations Team are involved in the day-to-day activities of the Association, to ensure the smooth running of all CABE’s activities, including Finance, IT, Legal and Facilities. Carl Pearson - Head of Legal and Governance Services Carl has worked both private practice and in-house roles, within the sectors of welfare law, housing law, debt law, consumer law, compliance law, and commercial law. Joining CABE in 2018 from Dixons Carphone, Carl is responsible for providing the Association with internal legal advice on its business practices, activities and contractual relationships, development and review of various internal policies and procedures and day-to-day management of disciplinary and complaints investigations. Jacky Lonsdale - Head of Finance Jacky joined CABE in November 2021 and brings a wealth of experience having worked for a number of both large corporate companies and smaller businesses including JVC, Total Oil Marine, Bosch Security Systems and Vinci Construction. Before joining CABE she worked for the Auto-Cycle Union, a motorcycle membership organisation. As Head of Finance Jacky is responsible for the delivery of financial information to the management team. Finance encompasses all areas of accounting processes, monthly management accounts, forecasts, annual budgets and financial statements. It also covers all aspects of audit liaison and statutory return requirements. Jacky’s mission is to ensure financial reporting is accurate, concise and on time. Helena Wootton Reception and Office ManagerAlison Lodge Executive AssistantCharlotte Taylor Finance Assistant Hong Kong Office – info@cbuilde.com Vivian Sie BA (Hons) MA MSc - General Manager Vivian is the General Manager of CABE Hong Kong Chapter responsible for daily operation, enhancing communication with members and working partners, upholding the reputation of one of the international recognised associations in Hong Kong and beyond.Before joining CABE, Vivian had experience in the areas of corporate governance and public sector management where she was instrumental in providing efficient secretarial support to a local leading professional institute and a regulatory body. Her remit included membership processing and benefits, media relations, disciplinary proceedings, set-up of Biennale Foundation and Beijing Representative Office, key event planning and execution. After graduating with BA honours in translation, Vivian obtained a distinction in the Master of Arts in International Communication from the Macquarie University, Australia. She has a Master of Science in Public Sector Management. Mable Hung Administrator