877 Educators providing Customer Service courses delivered Online

Insite Training

insite training

London

inSITE Training & Development, Inc., a woman owned small business, was started in 1991 by Founder Susan S. Porter. Upon her retirement in 2010, Carol Erdman, who had worked with inSITE for 15 years became President and CEO. Since the turn of the century, inSITE has continued to grow and serve the business community as well as contribute to the community as a whole. Improving the quality and availability of education remains our primary focus for corporations, government agencies, and the non profit community. With a strong administrative team, instructional design staff and seasoned facilitators, inSITE has the unique ability to provide a wide variety of services. We hire graduate level interns to demonstrate our commitment to development of the next generation of instructional designers and instructors. Our forte has been to place teams on-site to assess, develop, deliver, and evaluate classroom-based training and web-based solutions. inSITE has expertise in conducting comprehensive needs and task analysis that truly determine skill-based needs. We focus on performance, not training, so our recommendations, once implemented, create an environment where employees not only have task-related skills to conduct their jobs, but are able to perform at levels needed for employees to reach their benchmarks, departments to achieve their goals, and the organization to attain its strategic plan while being flexible and ready to take on new challenges. Our eLearning modules can be tailored to include your policies, culture and other specific content. We use gamification to engage learners in classroom and web-based platforms. Adults learn when they are engaged and participating so our classroom learning engages all the senses. In order to ensure significant learning occurs in two to six hour courses, we limit lectures to 15 minutes or less and call them lecturettes. The remainder of the class is for large and small group discussion, enriching case studies that are so true to life they arouse emotion, role plays that help participants understand how they naturally behave in certain situations, simulations and video vignettes that demonstrate typical work place issues and bring learning to life. We provide a number of inventories including MBTI and its Step 2, DiSC, Thomas Kilmann, Gregorc Style Delineator, and the Conflict Mode Instrument. The use of the World Café is a highly successful learning format that draws in high level professionals and managers. We ensure a great deal of practice of all new skills and tools so that participants can transfer learning readily upon return to their job. inSITE Training & Development, inc. has conducted all aspects of the ADDIE model for both the Federal government and private sector. Most often, we conduct a needs analysis as a prelude to designing and developing instruction as well. By being involved in the entire ADDIE process and often delivering the training ourselves, we have learned just how comprehensive the needs analysis must be. We have on staff advanced degreed Instructional Designers, Project Managers, Instructors and Facilitators (PhD, MBA, Masters Degree), Coaches (ICF certified), a Psychometrician, a Web designer and a Gamification/eLearning programmer.

Staff Training Solutions

staff training solutions

86-90 Paul Street London

Staff Training Solutions UK (STS) was established to make it as easy, affordable and enjoyable as possible to access world-class educational resources for the benefit of your business. We are your trusted partner and leading UK provider of innovate, high-quality and up-to-date knowledge on the most critical subjects and specialism. Better staff training means greater employee engagement, improved staff satisfaction and retention, better customer service and enhanced overall performance. STS UK is proud to offer all of this for a fraction of the cost of traditional classroom training. We can help ensure that every member of your staff is empowered with the confidence and capability to carry out their responsibilities. Our exclusive training courses help equip staff with the key knowledge and skills that will enable them to; Contribute to the progress of your overall business and raise service standards; Provide appropriate and reliable services to your clients and customers, boosting the overall image of your business. As a team of dedicated experts with decades of experience in online learning, we know how to both produce, tailor and deliver staff training solutions to suit all learning styles. Our primary goal is to help you help yourself, by providing your employees with the knowledge, resources and confidence to reach their full potential. STS UK is committed to creating an engaging, enjoyable e-learning experience, backed by the most up-to-date materials and ongoing tutor support from start to finish. Whether studying for entry-level certificates or advanced vocational diplomas, we can help bring out the inner-potential of every member of your workforce. It’s what we do - it’s what we’ve always done.