Name: Social Media Marketing (Facebook, Twitter, YouTube, Instagram, SEO & Digital Marketing)
Price: 100 GBP
Availability: InStock

<p>Do you want to master the art of coffee making? If yes, then enrol on our course and become a skilled barista, capable of crafting delicious and visually appealing coffee drinks. Our course will teach you about various coffee varieties, brewing techniques, and job opportunities for baristas.<br /><br />In this exclusive course, you will learn about the history of coffee and the various methods of brewing, including espresso, pour-over, and French press. Then understand the chemical reactions that take place during the brewing process and how they affect the taste of the coffee. Next, the learner will learn to grind, dose, and tamp coffee for espresso, as well as how to adjust the grind and dose to achieve the desired flavour profile. After that, you will also learn how to troubleshoot common problems that can occur during the extraction process.</p><p>Furthermore, you will learn how to properly steam and texturise milk to create silky macrofoam and will practise pouring different latte art designs. Lastly, you will get to know how to interact with customers in a professional manner and provide excellent customer service, including taking orders and making recommendations.</p><p>thus, if you are eager to learn about all the above learning then join our course now and begin your study with us.<br /><br /><strong>Barista Course</strong></p><p>Barista Course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>Waiter</strong></p><p>Waiter teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Waiter is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>Food Safety and Hygiene Level 3 - Theoretical Demonstration</strong></p><p>Food Safety and Hygiene Level 3 - Theoretical Demonstration course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Food Safety and Hygiene Level 3 - Theoretical Demonstration course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>Effective Communication Training Level-3</strong></p><p>Effective Communication Training Level-3 teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Effective Communication Training Level-3 is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>First Aid at Work</strong></p><p>Our First Aid at Work Course applies to all employees and includes expert audiovisual tutorials, easy to follow modules and Theoretical advice for low-risk work settings such as offices, restaurants and shops. Key topics include first aid boxes, the recovery position, administering CPR and treating secondary illnesses such as asthma and allergies.</p><p><strong>Learning outcome</strong></p><p>At the end of this course, you will:</p><ul><li>Learn about the numerous ways that coffee is processed and how it is cultivated and collected.</li><li>Acquire how to operate an espresso machine, including manual, semi-automatic, and automatic models.</li><li>Discover how to use an espresso grinder and how to change it as necessary.</li><li>Identify the basics of espresso and espresso mechanics.</li><li>Recognise the variations between cappuccino and latte foam.</li><li>obtain to pour frothed milk using Latte Art techniques.</li><li>Learn how to set up the menu.</li><li>Understand the significance of cleanliness, hygienic practices, and machine maintenance.</li></ul><p><strong>Key Features </strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum of Barista Course</strong></p><p>The detailed curriculum outline of our Barista Course is as follows:</p><ul><li>Module 01: Introduction to Coffee</li><li>Module 02: Espresso Machine</li><li>Module 03: Espresso Grinder</li><li>Module 04: Introduction to Espresso &amp; Espresso Mechanics</li><li>Module 05: Let's Wrap Up</li><li>Module 06: Milk Frothing</li><li>Module 07: Latte Art</li><li>Module 08: Menu</li><li>Module 09: Behind The Bar</li></ul><p><strong>Course Curriculum of Waiter</strong></p><p>The detailed curriculum outline of our Waiter course is as follows:</p><ul><li>Module 01: Customer Service and Service Sequence</li><li>Module 02: Equipment Handling Technique</li><li>Module 03: Hygiene</li><li>Module 04: Beverage and Tobacco</li><li>Module 05: Understanding Risks and Preventive Measures</li><li>Module 06: Food &amp; Beverage Control and Selling Techniques</li><li>Module 07: Tips and Hints for Success in Waiter profession</li></ul><p><strong>Course Curriculum of Food Safety and Hygiene Level 3 - Theoretical Demonstration</strong></p><p>The detailed curriculum outline of our Food Safety and Hygiene Level 3 - Theoretical Demonstration course is as follows:</p><ul><li>Module 01: Introduction to Food Safety</li><li>Module 02: Roles and Responsibilities of a Food Supervisor and Policies</li><li>Module 03: Laws and Legislation</li><li>Module 04: Introduction to Food Safety Management Systems (FSMS) and HACCP</li><li>Module 05: Implementation and Tools of FSMS</li><li>Module 06: Food Poisoning Causes</li><li>Module 07: Detecting and Preventing Contamination</li><li>Module 08: Hazard Control</li><li>Module 09: Food Poisoning in Detail and Illnesses</li><li>Module 10: Food Toxins and their Prevention</li><li>Module 11: Food Handling Risks and Practices</li><li>Module 12: Temperature Control</li><li>Module 13: Recording Temperatures</li><li>Module 14: Spoilt Food and its Prevention</li><li>Module 15: Design Aspects of Food Premises</li><li>Module 16: Waste Disposal, Cleaning and Disinfection</li><li>Module 17: Pest Management</li><li>Module 18: Training and Supervising Staff Effectively</li></ul><p><strong>Course Curriculum of Effective Communication Training Level-3</strong></p><p>The detailed curriculum outline of our Effective Communication Training Level-3 course is as follows:</p><p><strong>Effective Communication Training Level-3</strong></p><ul><li>Module 01: Introduction</li><li>Module 02: Charisma</li><li>Module 03: Rapport</li><li>Module 04: Body language</li><li>Module 05: Discovery questions</li><li>Module 06: Clean Questions</li><li>Module 07: Influence</li></ul><p><strong>Course Curriculum of First Aid at Work</strong></p><p>The detailed curriculum outline of our First Aid at Work course is as follows:</p><ul><li>Module 01: Introduction to Workplace First Aid</li><li>Module 02: Legal Framework for Workplace First Aid</li><li>Module 03: Incident Management at Work</li><li>Module 04: Primary Survey</li><li>Module 05: Secondary Survey</li><li>Module 06: Basic First-Aid Techniques</li><li>Module 07: Dealing with Minor Injuries at the Workplace</li><li>Module 08: Secondary Illness Loss of Responsiveness and CPR</li><li>Module 09: Secondary Illness Breathing Problems</li><li>Module 10: Secondary Illnesses and Injuries</li><li>Module 11: Dealing With Fractures and Dislocations</li><li>Module 12: Call for an Emergency</li></ul><p><strong>Course Curriculum of Life Coaching</strong></p><p>The detailed curriculum outline of our Life Coaching course is as follows:</p><ul><li>Module 01: Life Coaching: The Purpose and Fundamentals</li><li>Module 02: Develop Your Self-Awareness</li><li>Module 03: The Development of Core Beliefs and Managing Fears</li><li>Module 04: Life Coaching Types and Key Attributes of a Life Coach</li><li>Module 05: Understanding Emotional Intelligence</li><li>Module 06: Body Language and Communication Techniques</li><li>Module 07: A Structure for Client Work and Goal Setting</li><li>Module 08: Basic Principles for Business Development and Growth</li><li>Module 09: The Ethical Coach: Protect Yourself and Your Clients</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Barista course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Barista course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        16 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals who want to work as baristas.</li><li>Coffee shop owners.</li><li>People want to learn about the art of making coffee.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this <strong>Barista</strong> course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon successful completion of this course, the learner will be able to pursue a career in the relevant field.Here are some career options one could go for:</p><ul><li>Barista: Salary: £12,500 to £20,000 per annum</li><li>Counter service assistant: Salary: £12,500 to £21,000 per annum</li><li>Waiter: Salary: £12,000 to £22,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Barista and Espresso Machine Operation Course

General Admission

<p>Tourism management course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Tourism management course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p><p><strong>Course 01: Travel and Tourism<br /></strong></p><p>Travel and Tourism teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Travel and Tourism is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>Course 02: Transport And Logistic</strong></p><p>Transport And Logistic teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Transport And Logistic is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>Course 03: Event Coordinator</strong></p><p>Event Coordinator teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Event Coordinator is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>Course 04: Equality &amp; Diversity</strong></p><p>Equality &amp; Diversity in Workplace courses are designed for the HR managers, business owners, employers, supervisors, company leaders, employees or any individual who wants to brush up their skills and knowledge in Equality &amp; Diversity in the workplace. This Equality &amp; Diversity in the Workplace course shares the key strategies, concepts of successful Equality &amp; Diversity in the Workplace.</p><p><strong>Course 05: Cross-Cultural Awareness Training</strong></p><p>Cross-Cultural Awareness Training teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Cross-Cultural Awareness Training is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>Course 06: Designated Safeguarding Lead (DSL)</strong></p><p>The Designated Safeguarding Lead- DSL Training Course is ideal for those who work in the health or social care sector, as well as anyone with child or vulnerable adult safeguarding responsibilities. It explores key legislation, how to identify abuse and report safeguarding concerns.<strong><br /></strong></p><p><strong>***Free course***</strong></p><p><strong>Course 07: Communication Skills</strong></p><p>The Designated Safeguarding Lead- DSL Training Course is ideal for those who work in the health or social care sector, as well as anyone with child or vulnerable adult safeguarding responsibilities. It explores key legislation, how to identify abuse and report safeguarding concerns.<strong><br /></strong></p><p><strong>Key Features</strong></p><ul><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>*** Additional Gifts ***</strong></p><ul><li><strong>Free Life Coaching Course</strong></li></ul><p><strong>*** (Offer Ends Soon) ***</strong></p><p><strong>Course Curriculum 01</strong></p><p>The detailed curriculum outline of our Travel and Tourism course is as follows:</p><p><strong>***Travel and Tourism***</strong></p><ul><li>Module 01: Introduction to Travel and Tourism</li><li>Module 02: Tourism Products and Services</li><li>Module 03: Tour Operating and Travel Retailing</li><li>Module 04: Marketing in Travel and Tourism</li><li>Module 05: Developing Communication Skills</li><li>Module 06: Customer Service and Satisfaction</li><li>Module 07: Crisis and Visitor Attraction Management</li><li>Module 08: Transport Management Procedure</li><li>Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations</li><li>Module 10: Sustainable Tourism</li><li>Module 11: Public Awareness Campaigns</li><li>Module 12: Brexit and its Impact on Tourism Industry</li><li>Module 13: Travel and Tourism Issues to Contend with</li><li>Module 14: Human Resource Management in Travel Industry</li></ul><p><strong>Course Curriculum 02</strong></p><p>The detailed curriculum outline of our Transport And Logistic course is as follows:</p><p><strong>***Transport And Logistic***</strong></p><ul><li>Module 01: Introduction to Logistic Management</li><li>Module 02: Planning Framework for Logistics</li><li>Module 03: Supply Chain Management</li><li>Module 04: Logistics Management and Organisation</li><li>Module 05: Sourcing, Purchasing, and Procurement</li><li>Module 06: Channels of Distribution</li><li>Module 07: Supplier Relationship Management</li><li>Module 08: Inventory Planning and Management</li><li>Module 09: Principles of Warehousing</li><li>Module 10: Transport Management</li><li>Module 11: Negotiation Techniques</li><li>Module 12: Customer Service and Logistics</li></ul><p><strong>Course Curriculum 03</strong></p><p>The detailed curriculum outline of our Event Coordinator course is as follows:</p><p><strong>***Event Coordinator***</strong></p><ul><li>Module 01: Introduction to Party Planner</li><li>Module 02: Types of Parties - Overview</li><li>Module 03: Skills You Need to Be a Party Planner</li><li>Module 04: Starting Your Party Planning Business</li><li>Module 05: Party Planning Business Functions</li><li>Module 06: Initial Planning &amp; Budgeting</li><li>Module 07: Guest Demographics</li><li>Module 08: Choosing a Theme</li><li>Module 09: Venue Requirements</li><li>Module 10: Food and Beverage</li><li>Module 11: Vendors Every Party Planner Should Know</li><li>Module 12: Generating a Client Base</li><li>Module 13: Networking</li><li>Module 14: Making the Party Memorable</li></ul><p><strong>Course Curriculum 04</strong></p><p>The detailed curriculum outline of our Equality &amp; Diversity course is as follows:</p><p><strong>***Equality &amp; Diversity***</strong></p><ul><li>Module 01: Introduction to Equality, Diversity and Discrimination</li><li>Module 02: Equality and Diversity Legislation</li><li>Module 03: Integrating Equality and Diversity into Policy</li><li>Module 04: Human Rights</li><li>Module 05: Promoting Diversity and Social Inclusion</li><li>Module 06: Equality Analysis</li><li>Module 07: Links between Values, Attitudes and Beliefs</li><li>Module 08: Basics of Discrimination</li><li>Module 09: Stereotypes, Prejudice, Discrimination and Bias</li><li>Module 10: Institutional Discrimination</li><li>Module 11: Unconscious Bias</li><li>Module 12: Affirmative Action</li><li>Module 13: Monitoring Equality and Diversity Accreditation</li></ul><p><strong>Course Curriculum 05</strong></p><p>The detailed curriculum outline of our Cross-Cultural Awareness Training course is as follows:</p><p><strong>***Cross-Cultural Awareness Training***</strong></p><ul><li>Module 01: Introduction to Cross-Cultural Awareness</li><li>Module 02: Cross-Cultural Communication</li><li>Module 03: Corporate Cross-Cultural Awareness</li><li>Module 04: Cross-Cultural Design</li><li>Module 05: Cross-Cultural Competency</li><li>Module 06: Cultural Values</li><li>Module 07: Working with and Managing a Culturally Diverse Team</li></ul><p><strong>Course Curriculum 06</strong></p><p>The detailed curriculum outline of our Designated Safeguarding Lead (DSL) course is as follows:</p><p><strong>***Designated Safeguarding Lead (DSL)***</strong></p><p><strong>Safeguarding Vulnerable Adults</strong></p><ul><li>Module 01: An Introduction to Safeguarding of Vulnerable Adults</li><li>Module 02: Safeguarding Legislations</li><li>Module 03: Understanding Abuse and Neglect</li><li>Module 04: Safeguarding Vulnerable AdultsPolicy, Roles and Responsibilities</li><li>Module 05: Understanding the Importance of Communication in Care</li><li>Module 06: Sharing Information and Responding To a Disclosure</li><li>Module 07: Reporting Your Concern</li></ul><p><strong>Safeguarding Children</strong></p><ul><li>Module 01: Introduction to Safeguarding</li><li>Module 02: Laws and Guidance</li><li>Module 03: Child Abuse</li><li>Module 04: Child Sexual Exploitation</li><li>Module 05: Responding to Disclosure and Reporting</li><li>Module 06: Risks and Risk Assessment</li><li>Module 07: Things to Do after Referral</li><li>Module 08: Record Keeping</li></ul><p><strong>Course Curriculum 07</strong></p><p>The detailed curriculum outline of our Communication Skills course is as follows:</p><p><strong>***Communication Skills***</strong></p><ul><li>Module 01: Basic Communication Skills</li><li>Module 02: Advance Communication (I)</li><li>Module 03: Advance Communication (II)</li><li>Module 04: Telephone Etiquette</li><li>Module 05: Body Language and Effective Communication</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone with a knack for learning new skills can take this course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Tourism Management: A Comprehensive Guide to Hospitality Course

<p>Take charge of your career with our Admin, Secretarial &amp; PA course. Learn essential skills like communication, time management, and business writing to excel as a personal assistant, administrator, or receptionist. Enrol today to elevate your administrative support abilities and unlock your potential!</p> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Master business etiquette and communication skills</li><li>Develop organisational skills and effective planning strategies</li><li>Acquire proficiency in diary management and note-taking</li><li>Understand the fundamentals of office administration and reception</li><li>Learn to organise meetings and conferences professionally</li><li>Develop skills in record-keeping, invoicing, and petty cash management</li></ul> <p><strong>Key Highlights</strong></p> <ul> <li>The Quality Licence Scheme ensures that the course you enrolled in, Admin, Secretarial &amp; PA, is of the highest quality.</li><li>It helps you to get recognised by employers easily.</li><li>The endorsed certificate of Admin, Secretarial &amp; PA course will make you stand out from the crowd when applying for jobs during this pandemic.</li><li>The Certificate of Achievement Endorsed by the Quality Licence Scheme has helped thousands of people reach their professional goals and get better jobs.</li></ul> <p><strong>How will QLS boost your worth?</strong></p> <ul> <li>Achieving <strong>Quality Licence Scheme</strong> endorsed certificates can provide you with valued and credible evidence of <strong>your skills and knowledge to potential employers. </strong></li><li>Quality Licence Scheme (QLS) endorsements are awarded to training programmes and courses that <strong>meet high quality standards</strong>, ensuring that your certificate represents <strong>a valuable achievement.</strong></li><li>The stringent assessment process involved in achieving Quality Licence Scheme Endorsed Certificates ensures that you have acquired the <strong>necessary skills and knowledge to excel in your chosen field.</strong></li></ul> <p><strong>Key Benefits</strong></p> <ul> <li>Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Admin, Secretarial &amp; PA Course</li><li>Learning materials of the course contain engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the Admin, Secretarial &amp; PA course materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>Our comprehensive Admin, Secretarial &amp; PA course is designed to equip you with the necessary skills to succeed as an administrative support professional. The course is divided into 19 modules, covering everything from basic office administration to customer service and effective planning strategies.</p> <p><strong>Course Curriculum</strong></p> <ul> <li>Module 01 - Introduction to Personal Assistant &amp; Admin Support Assistant</li><li>Module 02 - Introduction to Office Administration</li><li>Module 03 - Skills of an Effective Administrator</li><li>Module 04 - Introduction to Reception and Receptionist</li><li>Module 05 - Business Telephone Skills</li><li>Module 06 - Representing Your Boss and Company</li><li>Module 07 - Business Etiquette</li><li>Module 08 - Mail Services and Shipping</li><li>Module 09 - Travel Arrangements</li><li>Module 10 - Organising Meetings and Conferences</li><li>Module 11 - Diary Management and Note-taking</li><li>Module 12 - Time Management</li><li>Module 13 - Record Keeping and Filing Systems</li><li>Module 14 - Business Writing Skills</li><li>Module 15 - Organisational Skills</li><li>Module 16 - Communication Skills</li><li>Module 17- Customer Service</li><li>Module 18- Effective Planning and Scheduling</li><li>Module 19 - Invoicing/Petty Cash</li></ul> <p><strong>Course Assessment </strong></p> <p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p> <p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p> <p><strong>Certificate of Achievement</strong></p> <p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p> <p>After successfully completing the Admin, Secretarial &amp; PA courses, learners can order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post by paying</p> <ul> <li>Within the UK: £<strong>129</strong></li><li>International: £<strong>129</strong>+ £<strong>10</strong> (postal charge) = £<strong>139</strong></li></ul> <p><strong>CPD Accredited Certificate from One Education</strong></p> <p>After successfully completing this Admin, Secretarial &amp; PA course, you will qualify for the CPD QS accredited certificate from One Education. Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p> <ul> <li>PDF Certificate: £9</li><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Admin, Secretarial &amp; PA course is ideal for:</p> <ul> <li>Recent graduates looking to start a career in administrative support</li><li>Individuals looking to transition into administrative support roles</li><li>Administrators and personal assistants looking to enhance their skills</li><li>Receptionists looking to improve their communication and business etiquette.</li></ul> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>This Admin, Secretarial &amp; PA course is open to all, with no formal entry requirements.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Upon successful completion of the Course, learners will be equipped with many indispensable skills and have the opportunity to grab.</p> <ul> <li>Receptionist (£15k - £24k per year)</li><li>Personal Assistant (£22k - £40k per year)</li><li>Office Administrator (£18k - £30k per year)</li><li>Executive Assistant (£25k - £50k per year)</li><li>Business Manager (£30k - £60k per year)</li><li>Office Manager (£25k - £45k per year)</li></ul> 
                        </div>

One Education

Admin, Secretarial & PA Diploma Level 7 Course

<p>For confident candidates with outgoing personalities and a relentless attention to detail, the field of Secretary &amp; PA Diploma services is wide open. Professional personal assistants (PAs) are the ultimate multitaskers, hired to manage the personal affairs and activities of those they support. Some secretaries and PAs work for large corporations, while others are hired by a single executive, entrepreneur, or influential figure. Regardless of which path you take, becoming a trusted and respected PA or Secretary opens the door to a world of incredible career opportunities. Personal qualities and character, as well as hard skills, are important for success as a PA or secretary. It's simply a matter of learning the roles of PAs and secretaries in order to prepare for a rewarding career in the field.</p><p>This <strong>Executive Secretary &amp; PA Training</strong> could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course.</p><p>Our <strong>Executive Secretary &amp; PA Training</strong> course has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge &amp; credentials that you need to excel in your new role. Enrol on our Executive Secretary &amp; PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief!</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Executive Secretary &amp; PA Training</strong> course, learner will be able to:</p><ul><li>Understand personal assistant fundamentals</li><li>Understand business telephone approaches</li><li>Understand information regarding shipping and mail services</li><li>Understand travel arrangements</li><li>Understand outline setting up conferences and meetings</li><li>Understand management of time</li><li>Understand systems for record keeping and filing</li><li>Understand business writing techniques</li><li>Understand communication skills</li><li>Understand customer service</li><li>Understand basics of microsoft office skills</li></ul><p><strong>Why Choose Executive Secretary &amp; PA Training Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Executive Secretary &amp; PA Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><strong>***Courses are included in this Executive Secretary &amp; PA Training Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Executive Secretary &amp; PA Training</li><li><strong>Course 02: </strong>Minute Taking</li><li><strong>Course 03: </strong>Networking Skills Training</li><li><strong>Course 04: </strong>Communication Skills Course</li><li><strong>Course 05: </strong>Level 4 Time Management Course</li></ul><p><strong>Others benefits of this bundle course</strong></p><ul><li><strong>5 Free </strong>PDF Certificate</li><li>Lifetime Access</li><li>Free <strong>Retake Exam</strong></li><li>Tutor Support</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Executive Secretary &amp; PA Training </strong><strong>course]</strong></p> <p><strong>Course Curriculum Of Executive Secretary &amp; PA Training</strong></p><ul><li>Module 01: Personal Assistant Fundamentals</li><li>Module 02: Business Telephone Approaches</li><li>Module 03: Information regarding shipping and mail services</li><li>Module 04: An Overview of Travel Arrangements</li><li>Module 05: Outline setting up conferences and meetings</li><li>Module 06: Management of time</li><li>Module 07: Systems for Record Keeping and Filing</li><li>Module 08: Business Writing Techniques</li><li>Module 09: Communication Skills</li><li>Module 10: Customer Service</li><li>Module 11: Basics of Microsoft Office Skills</li></ul><p><strong>&gt;&gt;-------------&lt;&lt;</strong></p><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Executive Secretary &amp; PA Training</strong> Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification</strong></p><p>After completing the MCQ/Assignment assessment for this <strong>Executive Secretary &amp; PA Training</strong> course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Executive Secretary &amp; PA Training</strong> course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this <strong>Executive Secretary &amp; PA Training</strong> course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this <strong>Executive Secretary &amp; PA Training</strong> course, you may able to pursue a formal position in professional Executive PA services such as:</p><ul><li>Personal Executive Assistant</li><li>Receptionist</li><li>Office Assistant</li><li>Support Secretary</li><li>Office Manager</li><li>Personal Concierge</li><li>Executive Assistant</li></ul>
                        </div>

Training Tale

Office Skills & Productivity

Secretarial & PA

Office Skills

Executive Personal Assistance

Professional Skills Course (PSC)

Secretarial & Shorthand

Executive Secretary & PA Training - Course

<p><strong>***Building Bridges: Effective Communication Strategies for Autism***</strong></p><p>Did you know that according to a recent report by the National Autistic Society, 1 in 100 people in the UK are autistic? Autism affects individuals across the lifespan and understanding it is crucial for creating a more inclusive society. This comprehensive Autism Awareness &amp; Support Training  equips you with the theoretical knowledge to effectively interact with and support autistic individuals.</p><p>Our Autism Awareness &amp; Support course starts with the basics of Autism Awareness &amp; Support and gradually progresses towards advanced topics. Therefore, each lesson of this Autism Awareness &amp; Support course is intuitive and easy to understand.</p><p><strong>Learning Outcomes</strong></p><p>By the end of this Autism Awareness &amp; Support Training (35x) course, you will be able to:</p><ul><li>Define Autism Spectrum Disorder (ASD) and its core characteristics.</li><li>Identify the range of learning difficulties that can be associated with ASD.</li><li>Explain the diagnostic process for ASD.</li><li>Describe different cognitive approaches in understanding autism.</li><li>Develop effective communication strategies for interacting with autistic individuals.</li><li>Promote autism awareness and engagement within communities.</li></ul><p><strong>Why would you choose the Autism Awareness &amp; Support course from Compliance Central:</strong></p><ul><li>Lifetime access to Autism Awareness &amp; Support course materials</li><li>Full tutor support is available from Monday to Friday with the Autism Awareness &amp; Support course</li><li>Learn Autism Awareness &amp; Support skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Autism Awareness &amp; Support course</li><li>Accessible, informative Autism Awareness &amp; Support learning modules designed by experts</li><li>Get 24/7 help or advice from our email and live chat teams with the Autism Awareness &amp; Support</li><li>Study Autism Awareness &amp; Support in your own time through your computer, tablet or mobile device</li><li>A 100% learning satisfaction guarantee with your Autism Awareness &amp; Support Course</li></ul><p><strong> Autism Awareness &amp; Support </strong></p><p><strong>Curriculum Breakdown of the Autism Awareness &amp; Support Course</strong></p><ul><li><strong>Module 01:</strong> Autism Spectrum Disorder (ASD)</li><li><strong>Module 02:</strong> Learning Difficulties Related to Autism</li><li><strong>Module 03:</strong> Autism Diagnosis</li><li><strong>Module 04:</strong> Cognitive Approaches in Autism</li><li><strong>Module 05:</strong> Dealing with Autistic Individuals</li><li><strong>Module 06:</strong> Other Considerations for Dealing with Autistic Individuals</li><li><strong>Module 07:</strong> Engagement in Autism Awareness</li></ul><p>This Autism Awareness &amp; Support Training is designed to provide a thorough theoretical foundation for understanding Autism Spectrum Disorder (ASD).</p><ul><li><p><strong>Module 01: Autism Spectrum Disorder (ASD)</strong></p><p>This module delves into the definition of ASD, exploring its core characteristics, including social communication challenges, sensory sensitivities, and restricted interests.</p></li><li><p><strong>Module 02: Learning Difficulties Related to Autism</strong></p><p>This module examines the various learning difficulties that can be co-occurring with ASD, equipping you with a deeper understanding of individual needs.</p></li><li><p><strong>Module 03: Autism Diagnosis</strong></p><p>This module explores the diagnostic process for ASD, covering the different assessments and criteria used for diagnosis.</p></li><li><p><strong>Module 04: Cognitive Approaches in Autism</strong></p><p>This module dives into different cognitive approaches used to understand how autistic individuals perceive and process information.</p></li><li><p><strong>Module 05: Dealing with Autistic Individuals</strong></p><p>This module focuses on developing effective communication strategies for interacting with autistic individuals, fostering positive and respectful interactions.</p></li><li><p><strong>Module 06: Other Considerations for Dealing with Autistic Individuals</strong></p><p>This module explores various considerations for supporting autistic individuals in different environments, such as schools, workplaces, and social settings.</p></li><li><p><strong>Module 07: Engagement in Autism Awareness</strong></p><p>This module emphasizes the importance of autism awareness and explores ways to promote inclusivity and understanding in your community.</p></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Autism Awareness &amp; Support Training is ideal for:</p><ul><li>Professionals working in education, healthcare, and social care.</li><li>Teachers, support staff, and administrators in schools and colleges.</li><li>Parents and caregivers of autistic individuals.</li><li>Anyone interested in gaining a deeper understanding of autism.</li><li>Individuals working in customer service or public-facing roles.</li><li>Those who want to create a more inclusive environment in their workplace or community.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no specific prerequisites for this Autism Awareness &amp; Support Training. The Autism Awareness &amp; Support Training course is delivered entirely through theoretical modules, making it accessible to learners from various backgrounds.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Autism Awareness &amp; Support course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Autism Awareness &amp; Support.</p><ul><li>Special Educational Needs Coordinator</li><li>Autism Support Worker</li><li>Teaching Assistant</li><li>Occupational Therapist</li><li>Speech and Language Therapist</li><li>Social Worker</li><li>Mental Health Nurse</li><li>Care Worker</li><li>Customer Service Representative</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><p>Inside the UK: Free</p><p>Outside of the UK: £9.99 each</p></div>

                        </div>

Compliance Central

Autism Awareness & Support Training

<p>Are you ready to step into the enchanting world of hospitality, where every moment is an opportunity to create unforgettable experiences? In our Cleaning and Servicing in Hospitality course, we invite you to take on a journey like no other, where passion meets professionalism and excellence becomes your standard.</p><p><strong>Key Features</strong></p><ul><li>CPD Certified Cleaning and Servicing in Hospitality course</li><li>Instant e-certificate</li><li>Fully online, interactive Cleaning and Servicing in Hospitality course with audio voiceover</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p>In our comprehensive course on Cleaning and Servicing in Hospitality, we dive deep into the intricacies of this vibrant industry, guiding you through every facet with expertise and finesse.</p><p>From mastering the art of front office operations to understanding the nuances of food and beverage management, each module is crafted to equip you with the knowledge and skills essential for success.</p><p>As you immerse yourself in the world of service quality and customer satisfaction, you'll discover the true essence of Cleaning and Servicing in Hospitality- a blend of professionalism and heartfelt care.</p><p>From restaurant layout management to food safety protocols, we leave no stone unturned in preparing you for the exhilarating journey ahead. Join us, and let's unlock the doors to a world where every interaction is infused with magic, and every smile tells a story of unparalleled hospitality.</p><p><strong>Course Curriculum of this Cleaning and Servicing in Hospitality course:</strong></p><ul><li>Module 01: An Overview of Hotel Industry</li><li>Module 02: The Process of Development and Training in Hospitality Industry</li><li>Module 03: Management of Front Office Operations</li><li>Module 04: Management of Housekeeping, Engineering and Security Operations</li><li>Module 05: Management of Food and Beverage Operations</li><li>Module 06: Management of Service Quality in Hospitality Industry</li><li>Module 07: Customer Satisfaction</li><li>Module 08: An Overview of the Restaurant Industry</li><li>Module 09: Restaurant Layout Management and Legal Requirements</li><li>Module 10: Food Safety Management System and HACCP</li><li>Module 11: Running a Safe and Clean Restaurant</li><li>Module 12: Customer Relations and Marketing Policy</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the hotel industry and its operational aspects.</li><li>Develop skills in front office and housekeeping management.</li><li>Learn food and beverage operations and service quality management.</li><li>Ensure customer satisfaction and effective customer relations.</li><li>Implement food safety management systems and maintain restaurant cleanliness.</li><li>Gain knowledge of restaurant layout management and legal requirements.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including the <strong>Cleaning and Servicing in Hospitality Course</strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Cleaning and Servicing in Hospitality.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your <strong>Cleaning and Servicing in Hospitality Course,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Cleaning and Servicing in Hospitality certifications have no expiry dates, although we recommend renewing them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the <strong>Cleaning and Servicing in Hospitality Course</strong>, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Cleaning and Servicing in Hospitality course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Cleaning and Servicing in Hospitality course is ideal for: </p><ul><li>Hospitality staff seeking to advance their career opportunities.</li><li>Individuals interested in pursuing roles in hotel and restaurant management.</li><li>Professionals aiming to enhance their skills in customer service and hygiene.</li><li>Entrepreneurs planning to start or manage a restaurant business.</li><li>Anyone passionate about providing exceptional Cleaning and Servicing in Hospitality industry.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Cleaning and Servicing in Hospitality course. You just need to have an interest in Cleaning and Servicing in Hospitality.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Cleaning and Servicing in Hospitality Course you will have a variety of careers to choose from. The following job sectors of Cleaning and Servicing in Hospitality are:</p><ul><li>Hotel Manager</li><li>Restaurant Manager</li><li>Front Office Supervisor</li><li>Housekeeping Supervisor</li><li>Food and Beverage Manager</li><li>Customer Service Representative</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Cleaning and Servicing in Hospitality Course

<p>Kickstart your career as a telephone receptionist by gaining the skills and expertise and radiate in your future career. A job of a telephone receptionist is enjoyable but challenging at the same time. So, if you don't acquire the pertinent skills to respond to each phone call, answer their queries and manage the guest, you might not satisfy your customers.</p><p>Therefore, learn everything a telephone receptionist needs to know from our exclusive Telephone Receptionist Course.</p><p>After enrolling in this Telephone Receptionist Course, firstly, you will learn some core skills that are required for the job. Then from our exclusive modules, you will get the chance to improve your time management, communication and self-management skills. These relevant skills will enable you to do your job in an efficient and effective way. So, in order to advance your career gather the knowledge you need from this tremendous Telephone Receptionist Course.</p><p>Furthermore, receive a certificate of achievement after the completion of this course. Which will surely enhance the value of your resume.</p><p><strong>Learning outcomes:</strong></p><p>After completing this Telephone Receptionist course, learners will be able to:</p><ul><li>Get the idea of dealing with the customer</li><li>Know more about self-management</li><li>Increase your time management skills with this course</li><li>Improve your organisational and planning skills</li><li>Deepen your idea of how to communicate with the customers fluently</li></ul><p><strong>Key Features of the Telephone Receptionist Course:</strong></p><ul><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>*** Additional Gifts ***</strong></p><p><strong>Free Life Coaching Course</strong></p><p>*** (Offer Ends Soon) ***</p><p>Kickstart your career as a Telephone receptionist and strengthen your financial ground with an annual salary of<strong>£21,750 - £26,500</strong><strong>in the UK</strong>. But the telephone receptionist job is kind of a challenging task. So, having the proper skills of dealing with customers and answering their requirements is a must. Otherwise, you can't satisfy your customer's needs. So, learn these skills from our Telephone Receptionist course and flourish in your career. We designed this Telephone Receptionist course with the aim of advancing your career.</p><p><strong>Course Curriculum</strong></p><p>The detailed curriculum outline of our Telephone Receptionist Course is as follows:</p><p><strong>***Telephone Receptionist Course***</strong></p><p><strong>Module One: Core Skills Required </strong></p><ul><li>Core Skills Required</li></ul><p><strong>Module Two: Self-Management (I) </strong></p><ul><li>Self-Management (I)</li></ul><p><strong>Module Three: Self-Management (II) </strong></p><ul><li>Self-Management (II)</li></ul><p><strong>Module Four: Time Management (I) </strong></p><ul><li>Time Management (I)</li></ul><p><strong>Module Five: Time Management (II) </strong></p><ul><li>Time Management (II)</li></ul><p><strong>Module Six: Organizing and Planning (I) </strong></p><ul><li>Organizing and Planning (I)</li></ul><p><strong>Module Seven: Organizing and Planning (II)</strong></p><ul><li>Organizing and Planning (II)</li></ul><p><strong>Module Eight: Communication (I) </strong></p><ul><li>Communication (I)</li></ul><p><strong>Module Nine: Communication (II) </strong></p><ul><li>Communication (II)</li></ul><p><strong>Module Ten: Additional Challenges </strong></p><ul><li>Additional Challenges</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Telephone Receptionist Course<strong>, </strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Telephone Receptionist Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>We designed this CourseTelephone Receptionist Course to increase your knowledge for your employability and help you excel in your current position. So, whoever wants to kickstart their career and grab the next promotion can join this course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You don't need any previous qualification to enrol in this Telephone Receptionist Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After the completion of this CourseTelephone Receptionist Course, you can hunt for jobs in the following sectors:</p><ul><li>Telephone Receptionist</li><li>Call Center Manager</li><li>Customer Service Executive</li><li>Call Center Executive</li><li>Customer Service Representative</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Telephone Receptionist Course

<p><strong>** Enrol Now To Enjoy Flat 33% OFF **</strong></p><p><strong>Are you tired of being left behind in the ever-evolving world of social media marketing? Do you want to reach your target audience and increase conversions but don't know where to start?</strong> Our Social Media Marketing course is here to help! Say goodbye to confusion and hello to effective, results-driven marketing.</p><p>Social media has become an integral part of our lives, and businesses cannot ignore its power as a marketing tool. Our course will teach you how to harness the power of social media to reach and engage with your target audience. From creating an effective marketing strategy to developing engaging content, our course covers it all.</p><p>You'll learn how to utilise popular platforms such as Facebook, Twitter, Instagram, and LinkedIn to drive traffic, increase brand awareness, and boost conversions. You'll also get tips and tricks to measure your success so you can see your ROI and make data-driven decisions.</p><p><strong>What you will learn:</strong></p><ul><li>Understand the basics of social media marketing</li><li>The Role of Social Media in Business and Marketing</li><li>The different platforms and their target audience</li><li>Creating a marketing strategy</li><li>Building a brand presence online</li><li>Creating engaging and shareable content</li><li>Running advertising campaigns</li><li>Measuring and analysing performance</li><li>Understanding trends and new updates</li><li>Learn how to build a community and engage with your audience</li><li>Use social media for customer service and support</li><li>Ethics and legal considerations in social media marketing</li></ul><p><strong>11 </strong><strong>in 1 Exclusive Bundle</strong></p><ul><li><strong>Course 01: </strong>Advance Social Media Marketing at QLS Level 7</li><li><strong>Course 02: </strong>Social Media Marketing Strategy</li><li><strong>Course 03: </strong>Social Media for Business</li><li><strong>Course 04: </strong>Branding Your Business</li><li><strong>Course 05: </strong>Content Management</li><li><strong>Course 06: </strong>Level 3 E-commerce Management</li><li><strong>Course 07: </strong>Certificate in Copywriting</li><li><strong>Course 08: </strong>Creative Writing</li><li><strong>Course 09: </strong>Strategic Planning and Analysis for Marketing</li><li><strong>Course 10: </strong>Digital Photography Diploma</li><li><strong>Course 11: </strong>Adobe Photoshop for Professionals</li></ul><p>Don't miss this opportunity to take your marketing efforts to the next level! Enrol in our Social Media Marketing course today!</p><p>This Social Media Marketing bundle training will help you become an expert in a relevant sector. Our world-class tutors will help you with every query throughout your learning journey and assist you in mastering Social Media Marketing. So, add this course to your basket   harness the coveted skills and open the door to your next breakthrough!</p><p><strong>Course Curriculum:</strong></p><p><strong>Course 01: Advance Social Media Marketing at QLS Level 7</strong></p><ul><li>Understanding Social Media Marketing</li><li>Marketing As A Business Priority</li><li>The Buyer Journey</li><li>Bob's World View</li><li>Social Media Marketing And SEO</li><li>Social Media Marketing Platforms</li><li>Posting On Platforms</li><li>Social Media Posting Ideas</li><li>Creating A Social Media Marketing Post</li><li>Community-Based Marketing</li><li>Building A Social Media And Content Marketing Plan</li><li>Cases Studies</li><li>Creating Images</li><li>Creating Your Profile Image</li><li>Lighting And Posing Your Subject</li><li>Editing Your Image With Snapseed On An iPhone Or Smartphone</li><li>Copywriting For Blogs And Articles</li><li>Writing Your Copy</li><li>Building Your Email List</li><li>Using Your Email List</li><li>Email Copywriting</li><li>Email Analytics - Automation - Maintenence</li><li>A Guide To Ranking Your Local Business In Google Local Search</li><li>Google Search And Your Position In Local Search</li><li>Google My Business - A Strong Local SEO Factor</li><li>Building Up Reviews - Including Google Local Reviews</li><li>Backlinks - Understand How They Improve SEO</li><li>On-Site SEO - Improving Your Site SEO</li><li>Keyword Optimisation For Powerful SEO</li><li>Local Business Online Marketing</li><li>YouTube Channel Setup And SEO</li><li>YouTube Video Launch Strategy</li><li>Mastering Audio Production For Video And Podcasting</li><li>Mastering Video Lighting And Subject Composition</li><li>Green Screen Video Production</li><li>On-Camera Presence - Getting Comfortable On Camera</li><li>Writing A Promotional Script For Your Video</li><li>Video/Audio Editing With Adobe Premiere Pro + Adobe Audition</li><li>Introduction To Vlogging</li><li>Understanding Instagram</li><li>Understanding Quora</li><li>Understanding Pinterest</li><li>Introduction To Podcasting</li></ul><p><strong>----------- 10 more Courses included in this Bundle---------</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Small business owners looking to increase their online presence</li><li>Freelancers and consultants who want to offer marketing services</li><li>Non-profits and charities looking to build brand awareness and engage with supporters</li><li>Content creators looking to grow their audience and monetise their content</li><li>Individuals who are looking to transition into a career in social media marketing.</li></ul><p><strong>Disclaimer</strong></p><p>This course has been endorsed by the <strong>Quality Licence Scheme</strong> for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information, please visit the Learner FAQs on the Quality Licence Scheme website.</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this Social Media Marketing course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Entry-Level Social Media Specialist</li><li>Junior Social Media Manager</li><li>Social Media Strategist</li><li>Digital Marketing Manager</li><li>Chief Marketing Officer</li></ul><p>In the UK, the typical annual income for these professionals ranges from <strong> £25,000 to £90,000</strong>.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p><p>Learners will get an endorsed certificate of achievement (included with the course) directly at their doorstep after successfully completing the package! It should be noted that <strong>international students must pay a £10 shipping cost.</strong></p><p>For ordering additional QLS Certificates, <strong>other than Advanced Diploma in Social Media Marketing course</strong>, the fees will be following with £10 for international shipping only</p><ul><li>Level 1 - £109</li><li>Level 2 - £115</li><li>Level 3 - £119</li><li>Level 4 - £125</li><li>Level 5 - £129</li><li>Level 6 - £135</li><li>Level 7 - £139</li></ul><p><strong>CPD Accredited Certification</strong></p><p>Upon successfully completing each of the courses in this package, you will be qualified for CPD Accredited Certificates. Certification is available -</p><ul><li>PDF completely free of charge</li><li>Hard copy for £3.99 each</li></ul><p>It should also be noted that <strong>international students must pay a £10 shipping cost.</strong></p> </div>

                        </div>

Imperial Academy

FREE Level 7 QLS Endorsed Certificate | 11 CPD Courses + 11 PDF Certificates| 140 CPD Points| Installment Payment

Social Media Marketing (Facebook, Twitter, YouTube, Instagram, SEO & Digital Marketing)

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<p>Customer Service bundle course teaches you everything on the Customer Service topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. </p><p>This Customer Service bundle course is a comprehensive course designed to provide a detailed understanding of the nature of the Customer Service related sector and your key roles within it.</p><p>The training materials of this Customer Service course are available online for you to learn at your own pace and fast-track your career with ease.</p><p><strong>Key Features of </strong><strong>Customer Service </strong><strong>Bundle</strong></p><ul><li>CPD Accredited Customer Service Course</li><li>Instant PDF certificate</li><li>Fully online, interactive Customer Servicecourse</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this </strong><strong>Customer Service</strong><strong> Bundle course to excel! </strong></p><p>To become successful in your profession, you must have a specific set of Customer Service skills to succeed in today's competitive world. In this in-depth Customer Servicetraining course, you will develop the most in-demand Customer Service skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p><strong>Customer Service </strong><strong>Curriculum</strong></p><ul><li><strong>Course 01:</strong> Level 2 Diploma in Customer Service</li><li><strong>Course 02:</strong> Public Relations</li><li><strong>Course 03:</strong> KYC: Customer Service Agent</li><li><strong>Course 04:</strong> Phone-Based Customer Service</li><li><strong>Course 05:</strong> Sales: Psychology of Customers</li><li><strong>Course 06:</strong> CRM - Customer Relationship Management</li><li><strong>Course 07:</strong> Equality, Diversity and Discrimination</li><li><strong>Course 08:</strong> AML &amp; Financial Crime Prevention</li><li><strong>Course 09:</strong> Communication and Organisational Skills</li><li><strong>Course 10:</strong> Cross-Cultural Awareness Training</li><li><strong>Course 11:</strong> Sales Negotiation Skills</li><li><strong>Course 12:</strong> Psychology of Anxiety and Stress</li><li><strong>Course 13:</strong> Digital Product Management</li><li><strong>Course 14:</strong> Stakeholder Management</li><li><strong>Course 15:</strong> Corporate Risk And Crisis Management</li><li><strong>Course 16:</strong> Performance Management</li><li><strong>Course 17:</strong> Time Management in The Workplace</li><li><strong>Course 18:</strong> Team Management</li><li><strong>Course 19:</strong> Business Intelligence Analyst</li><li><strong>Course 20:</strong> Positive Psychology</li></ul><p><strong>Accreditation</strong></p><p>This Customer Service bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service basics.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Customer Service Course will help you to explore avariety of career paths in the related industry. </p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hardcopy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery):</strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Customer Service bundle course teaches you everything on the Customer Service topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. 
This Customer Service bundle course is a comprehensive course designed to provide a detailed understanding of the nature of the Customer Service related sector and your key roles within it.
The training materials of this Customer Service course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of Customer Service Bundle
CPD Accredited Customer Service Course
Instant PDF certificate
Fully online, interactive Customer Servicecourse
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Enrol now in this Customer Service Bundle course to excel! 
To become successful in your profession, you must have a specific set of Customer Service skills to succeed in today's competitive world. In this in-depth Customer Servicetraining course, you will develop the most in-demand Customer Service skills to kickstart your career, as well as upgrade your existing knowledge & skills.
Customer Service Curriculum
Course 01: Level 2 Diploma in Customer Service
Course 02: Public Relations
Course 03: KYC: Customer Service Agent
Course 04: Phone-Based Customer Service
Course 05: Sales: Psychology of Customers
Course 06: CRM - Customer Relationship Management
Course 07: Equality, Diversity and Discrimination
Course 08: AML & Financial Crime Prevention
Course 09: Communication and Organisational Skills
Course 10: Cross-Cultural Awareness Training
Course 11: Sales Negotiation Skills
Course 12: Psychology of Anxiety and Stress
Course 13: Digital Product Management
Course 14: Stakeholder Management
Course 15: Corporate Risk And Crisis Management
Course 16: Performance Management
Course 17: Time Management in The Workplace
Course 18: Team Management
Course 19: Business Intelligence Analyst
Course 20: Positive Psychology
Accreditation
This Customer Service bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).
 CPD 
200 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service basics.
 Requirements 
No prior degree or experience is required to enrol in this course.
 Career path 
This Customer Service Course will help you to explore avariety of career paths in the related industry. 
 Certificates 
Digital certificate
 Digital certificate - Included 
Hardcopy Certificate
 Hard copy certificate - Included 
Hardcopy Certificate (UK Delivery):
For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.
Hardcopy Certificate (International Delivery):
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Customer Care

Customer Service

Certificate in Further Education & Training (Cert Ed)

Certificate of Completion (CCL)

Service Design Courses (SDC)

Certificate in Education & Training (CET)

Continuous Professional Development (CPD)

Customer Service - CPDQS Accredited Bundle Course

<p>The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging.</p><p>So to cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.</p><p>Our Customer Service Representative package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will dive deep into the core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.</p><p>As Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skill. Therefore, to make your career journey a successful one, we designed this bundle as a one-stop solution for you.</p><p><strong>This 20-in 1 Ultimate Customer Service Representative bundle consists of the following Courses:</strong></p><ul><li>Course 01: Retail Management</li><li>Course 02: Certificate in Purchasing and Procurement</li><li>Course 03: Supply Chain Management</li><li>Course 04: Merchandising</li><li>Course 05: Visual Merchandising Diploma</li><li>Course 06: Operations Management</li><li>Course 07: Product Management</li><li>Course 08: Digital Product Management</li><li>Course 09: Facilities Management Diploma</li><li>Course 10: Strategic Business Management - Online Diploma Course</li><li>Course 11: Business Intelligence Analyst Course</li><li>Course 12: Customer Relationship Management</li><li>Course 13: Store Assistant</li><li>Course 14: Fundamentals of Business Analysis</li><li>Course 15: Strategic Planning and Analysis for Marketing</li><li>Course 16: Commercial Management</li><li>Course 17: Sales Skills</li><li>Course 18: Financial Management</li><li>Course 19: Purchase Ledger</li><li>Course 20: Business Plan</li></ul><p><strong>Additionally, you will get 5 other career-guided courses in this Customer Service Representative bundle:</strong></p><ul><li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: CV Writing and Job Searching</li><li>Course 03: Interview Skills: Ace the Interview</li><li>Course 04: Video Job Interview for Job Seekers</li><li>Course 05: Create a Professional LinkedIn Profile</li></ul><p><strong><em>So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this </em>Customer Service Representative<em> bundle</em>.</strong></p><p><strong>Learning Outcomes of Customer Service Representative bundle </strong></p><p>This career-oriented bundle will help you to</p><ul><li>Gain the ability to excel in the role of Customer Service Representative</li><li>Know your responsibilities as Customer Service Representative and convey your experience to others</li><li>Gain excellent interpersonal and communication skills</li><li>Know the pros and cons of working as Customer Service Representative</li><li>Adhere to the regulations around this area</li><li>Gain time and risk management skills to ensure efficiency</li><li>Manipulate technological advancement to become more effective</li><li>Maintain moral standards and set an example for your peers</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Customer Service Representative bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Retail Management</strong> ) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
As a Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skills. Therefore, to make your career journey a successful one, we designed this Customer Service Representative bundle as a one-stop solution for you.
To cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.
Our Customer Service Representative package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. You will dive deep into the Customer Service Representative core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.
This 20-in-1 Ultimate Customer Service Representative bundle consists of the following Courses:
Course 01: Retail Management
Course 02: Certificate in Purchasing and Procurement
Course 03: Supply Chain Management
Course 04: Merchandising
Course 05: Visual Merchandising Diploma
Course 06: Operations Management
Course 07: Product Management
Course 08: Digital Product Management
Course 09: Facilities Management Diploma
Course 10: Strategic Business Management - Online Diploma Course
Course 11: Business Intelligence Analyst Course
Course 12: Customer Relationship Management
Course 13: Store Assistant
Course 14: Fundamentals of Business Analysis
Course 15: Strategic Planning and Analysis for Marketing
Course 16: Commercial Management
Course 17: Sales Skills
Course 18: Financial Management
Course 19: Purchase Ledger
Course 20: Business Plan



Learning Outcomes of Customer Service Representative Bundle:
This career-oriented Customer Service Representative bundle will help you to
Gain the ability to excel in the role of Customer Service Representative
Know your responsibilities as a Customer Service Representative and convey your experience to others
Gain excellent interpersonal and communication skills
Know the pros and cons of working as a Customer Service Representative
Adhere to the regulations around this area
Gain time and risk management skills to ensure efficiency
Manipulate technological advancement to become more effective
Maintain moral standards and set an example for your peers



Why Choose this Customer Service Representative Bundle?
FREE Customer Service Representative CPD-accredited certificate
Get a free student ID card with Customer Service Representative training (£10 applicable for international delivery)
Lifetime access to the Customer Service Representative course materials
The Customer Service Representative program comes with 24/7 tutor support
Get instant access to this Customer Service Representative course
Learn Customer Service Representative training from anywhere in the world
The Customer Service Representative training is affordable and simple to understand
The Customer Service Representative training is entirely online
So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Customer Service Representative bundle.



Who is this Customer Service Representative course for? 
Anyone from any background can enrol in this Customer Service Representative bundle.



Requirements 
This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.



Career path 
Having this Customer Service Representative expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates 
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Representative) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Customer Service Representative Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This driver CPC course - Rules of the Road & Manual Handling is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual Handling Risk Assessment, Safe Handling Techniques, Manual Handling Equipment.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: CRS18242/475.
On completion of the course all attendees will receive certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Manual Handling

Driver CPC

Rules of the Road & Manual Handling - Online

Loughborough

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			<p>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.</p>
			<div><i></i> 2 x 3 Hour Sessions</div>
			<div><i></i>  £450.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.<br /></span></h4>
<h4><span>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.<br /></span></h4>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers <i>feel important</i></li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
<p>The programme is made up of 2 x 3-hour virtual modules or 1 day in person</p>
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what <b><i>you say and do </i></b>- bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

<p><em>Master Customer Service &amp; CRM</em><em> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p>Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yoursâ¦.But guess what - it's not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.</p><p>With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p>The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p><strong>This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p><strong>Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul><li>Course 01: Sales and Marketing Skills Level 3</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Know Your Customer (KYC)</li><li>Course 04: Leadership &amp; Management Diploma</li><li>Course 05: Risk Management Level 7</li><li>Course 06: Retail Management Level 5</li><li>Course 07: Effective Communication Skills</li><li>Course 08: Performance Management</li><li>Course 09: Quality Management</li><li>Course 10: Time Management</li></ul><p>Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p>The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li></ul><ul><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        105 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Customer Service &amp; CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Customer Service & CRM Diploma - CPD Certified

<p>Did you know that 86% of customers are willing to pay more for great customer service? In today's competitive business environment, exceptional customer service is no longer a luxury but a necessity. That's where our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>comes in.</p><p>Quality Licence Scheme is a leading accreditation body that ensures our courses meet the highest industry standards. When you enrol in our bundle, you'll not only receive training that is recognised by employers, but you'll also receive <strong>10 Hard Copy QLS Certificates</strong> upon completion of each course. These certificates will attest to your knowledge and skills, helping you stand out in a crowded job market.</p><p>But that's not all. Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>includes a range of career-guided courses designed to equip you with the skills and knowledge needed to excel in customer service management. From communication skills to managing customer complaints, our courses cover all aspects of customer service management.</p><p>In addition, our bundle includes courses that are relevant to today's business environment. You'll learn how to manage remote teams, navigate virtual communication channels, and build a customer-centric culture in your organisation. These skills are essential in today's digital age, where customers expect a seamless experience across all touchpoints.</p><p>By enrolling in our <strong>Customer Service Manager - QLS Endorsed Bundle</strong>, you'll gain the knowledge to succeed in a customer service management role. Whether you're starting your career or looking to upskill, our courses will provide you with a competitive edge in the job market.</p><p>Don't miss out on this opportunity to enhance your career prospects. Enrol now and take the first step towards becoming a customer service management expert.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a comprehensive understanding of customer service management principles and best practices.</li><li>Master the communication skills required to interact with customers and team members effectively.</li><li>Gain knowledge of customer relationship management tools and techniques to enhance customer satisfaction.</li><li>Learn how to identify and prevent money laundering and terrorist financing.</li><li>Understand the fundamentals of marketing and how they relate to customer service management.</li><li>Develop the confidence and self-esteem needed to excel in a customer service management role.</li><li>Receive career coaching to help guide your professional development and achieve your goals.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>is a comprehensive training program that includes 10 QLS Endorsed courses designed to prepare you with the knowledge needed to excel in customer service management. You'll learn how to deliver exceptional customer service, manage teams, and create a customer-centric culture within your organisation.</p><p>The bundle includes courses such as the <strong>Customer Service Advisor Course</strong>, which covers the essential skills required to provide excellent customer service. You'll learn how to communicate effectively with customers, resolve complaints, and build long-term relationships.</p><p>Other courses, such as the <strong>Anti-Money Laundering (AML) Training</strong> and <strong>Know Your Customer (KYC)</strong> course, will help you understand the legal and regulatory frameworks surrounding money laundering and terrorist financing. You'll gain knowledge of the key regulations and compliance requirements, as well as best practices for preventing financial crime.</p><p>The <strong>Marketing Fundamentals</strong> course will provide you with an overview of the key marketing principles and how they relate to customer service management. You'll learn how to identify and understand your target audience, develop marketing strategies, and measure the success of your campaigns.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Customer Service Advisor Course</li><li><strong>Course 02:</strong> CRM</li><li><strong>Course 03:</strong> Phone-Based Customer Service</li><li><strong>Course 04:</strong> KYC</li><li><strong>Course 05:</strong> Anti-Money Laundering (AML) Training</li><li><strong>Course 06:</strong> Complete Communication Skills Master Class for Life</li><li><strong>Course 07:</strong> Public Speaking Training</li><li><strong>Course 08:</strong> Marketing Fundamentals</li><li><strong>Course 09:</strong> Career Coaching</li><li><strong>Course 10:</strong> The Unstoppable Self-Confidence &amp; High Self-Esteem Blueprint</li></ul><p><strong>Certificate:</strong></p><p>The <strong>Quality Licence Scheme </strong>ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, <strong>QLS Endorsed</strong> courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious <strong>QLS Certificate</strong> for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking to enhance their career prospects in customer service management</li><li>Professionals looking to upskill and expand their knowledge in customer service management</li><li>Business owners and entrepreneurs who want to improve customer satisfaction and loyalty</li><li>Anyone interested in pursuing a career in customer service management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol <strong>Customer Service Manager - QLS Endorsed Bundle</strong>.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Manager: £24,000-£50,000 per year</li><li>Customer Relationship Manager: £30,000-£60,000 per year</li><li>Sales Manager: £30,000-£65,000 per year</li><li>Marketing Manager: £25,000-£60,000 per year</li><li>Compliance Manager: £30,000-£65,000 per year</li><li>Operations Manager: £30,000-£65,000 per year</li><li>Business Development Manager: £30,000-£65,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Student ID Card</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Customer Service Manager - QLS Endorsed Bundle

<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h3>
Show that you are committed to providing the absolute best in customer service with this expert training.

This Customer Service for Hospitality course will coach you in customer expectations and offer useful recommendations for displaying outstanding performance.

Any business in the hospitality sector is reliant on its staff, showing consideration and attention to their clients, and you can be taught to embody this protocol. You will learn how to pre-empt requests by customers and to perform tasks diligently. The specific requirements for hygiene and courtesy with catering events are also covered in-depth, alongside the UK legislation that governs events and establishments with hospitality staff.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my certificate?</strong></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this course for?</strong></h3>
There is no experience or previous qualifications required for enrolment on this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Requirements</strong></h3>
Our Customer Service for Hospitality is fully compatible with PC&#39;s, Mac&#39;s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career path</strong></h3>
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc. <h3 fr-original-style="" style="box-sizing: border-box;">Course Curriculum</h3><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1 sections &bull; 12 lectures &bull; 04:28:00 total length</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 01: Introduction to Hospitality Management: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;An Overview of Hotel Industry: 00:18:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Selection and Recruitment in Hospitality Industry: 00:21:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Development and Training in Hospitality Industry: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 05: Management of Front Office Operations: 00:19:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Housekeeping, Engineering and Security Operations: 00:27:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Food and Beverage Operations: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Service Quality in Hospitality Industry: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Marketing in Travel and Tourism Business: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 10: Accounting in Hospitality Industry: 00:26:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Customer Satisfaction: 00:23:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 12: E-Hospitality and Technology: 00:22:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview
Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance.
Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff.
This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional.
With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector.



Why Choose this Customer Service Bundle?
FREE Customer Service CPD-accredited certificate
Get a free student ID card with Customer Service training (£10 applicable for international delivery)
Lifetime access to the Customer Service course materials
The Customer Service program comes with 24/7 tutor support
Get instant access to this Customer Service course
Learn Customer Service training from anywhere in the world
The Customer Service training is affordable and simple to understand
The Customer Service training is entirely online



How will I get my Customer Service certificate?
You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate.



Who is this Customer Service course for?
There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.



Requirements
Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.



Career Path
Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.



Course Curriculum
Module One: Who We Are and What We Do - 00:17:00
Module Two: Establishing Your Attitude - 00:12:00
Module Three: Identifying and Addressing Customer Needs - 00:12:00
Module Four: Generating Return Business - 00:14:00
Module Five: In-Person Customer Service - 00:10:00
Module Six: Giving Customer Service over the Phone - 00:12:00
Module Seven: Providing Electronic Customer Service - 00:12:00
Module Eight: Recovering Difficult Customers - 00:15:00
Module Nine: Understanding When to Escalate - 00:14:00

Customer Service for Hospitality

Limited TIme Offer!

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					<div><p>For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.<br />Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!</p><p>Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 2: Understanding Leadership and  Five Practices of Leadership</strong></td>
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Skill Up

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows

Customer Service Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Providing excellent service to your customers over the phone is a skill that can set you apart from your competitors and boost your reputation. In this Phone-Based Customer Service course, you will learn how to communicate effectively, build rapport, handle difficult callers, and solve problems over the phone. You will also learn how to use customer relationship management tools, follow phone etiquette rules, and measure your service performance.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will help you distinguish between poor and excellent customer service, enabling you to provide the best possible service. You&#39;ll find out how to maximise sales opportunities, improve customer loyalty, and present your company in a favourable light. Furthermore, you will acquire the expertise to handle various caller types, including those who may be angry, impatient, or confused, along with mastering the management of interoffice calls and voicemail messages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is suitable for anyone who wants to improve their phone-based customer service skills and gain a recognized qualification in this field.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Phone-Based Customer Service &nbsp; &nbsp;&nbsp;</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn the principles and practices of effective customer service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain skills and confidence in communicating with customers over the phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to use customer relationship management tools and strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Acquire techniques for building rapport, handling difficult callers and solving problems</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to manage interoffice calls, voicemail and intra organisation dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to measure and improve customer service performance</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A CPD certificate that is recognised worldwide.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A great online learning experience.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interesting and unique online materials and activities.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Expert guidance and support from the field leaders.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Access to the study resources anytime you want.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get a year-long access to the course.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Topics Covered in This Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to Customer Service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: What&rsquo;s Different about Good Customer Service?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Customer Relationship Management</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Customer Service Communication Strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Aspects of Phone Etiquette</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Building Rapport Over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Inbound and Outbound Calls</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Active Listening and Managing Tough Callers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Managing Interoffice Calls and Voicemail</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Problem Solving over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Intra Organisation Dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 12: Measuring Customer Service</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is ideal for individuals aspiring to excel in various customer service roles, from representatives to managers. It&#39;s suitable for beginners aiming to enter the customer service field as well as experienced professionals looking to enhance their skills and advance their careers.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No prerequisites; suitable for individuals from any academic background.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Accessible course materials from any internet-enabled device.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Representative</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Call Centre Agent</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Manager</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Care Coordinator</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Relations Officer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Trainer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Telephone Customer Service Associate</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Inbound Sales Representative</span></li></ul></div></section></div>

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Course Gate

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

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