e clinic
London
Every year as we approach the year end, I like to take stock of where we are and
write a letter to clients. This is in part to thank you for your much valued
business, but also to tell you how things are going here at e-clinic and let you
know a little of what we have planned for the coming year. I hope you’ve all had
a good 2015 and are looking forward to taking some time out over the festive
period. The feedback we’re getting from clients is that the market in most
sectors has improved this year and that whilst there is some way to go, things
are certainly easier than they have been in the last few years. 2015 has been a
good year for e-clinic, with healthy increases in both revenue and profit.
Indeed, it’s fair to say that our company is in the strongest position it has
ever been. I tell you this as hopefully it gives you reassurance that, having
been around for a long time already, we intend to be around for a very long time
to come, and that can only happen if our business is stable and profitable. Most
of the increased revenue has, of course, gone back into improving the business,
rather than into my guitar collection! Our team has almost doubled in size over
the last year, which has enabled me to focus much more on development than in
previous years. It has also enabled us to reduce support response times
significantly. Our performance is independently monitored by ZenDesk and
currently we sit in the world’s top 4% of software companies who use ZenDesk in
terms of support team performance. I think this is something we can be very
proud of and I know many of you have taken the time to comment on the quality of
service you receive from Robin and his team. They have worked very hard this
year and I am, as always, very much indebted to them. The development team has
continued to work away behind the scenes on ideas for the next version of
e-clinic. We recently completed the work on Healthcode integration for insurance
invoicing, along with a full integration with Xero Accounts. Currently Dillip is
looking at ways to better implement email marketing from within e-clinic,
including the reporting of outcomes such as emails opened and clicked through
directly within the patient record. Hannah is doing some very exciting stuff
with web and Facebook and Joe is beavering away on some interface improvements
to bring us more in line with current trends and to improve our mobile options.
The growing sales and marketing team also continues to improve client
communications and we have a number of plans in this regard for next year,
particularly in terms of improving our web site for mobile users. I’ll be
spending a little more time than usual at home with my family (and my guitars)
over Christmas, but for those of you who have to work over the holidays, we will
be providing support during business hours as we always do (more details lower
down). I’d like to finish by thanking you all for your business over the past
year. I hope you all have a wonderful time over Christmas and the New Year and
return refreshed and excited for what will hopefully be an excellent year for us
all in 2016.
