Extertise and Employee Retention: Leadership Credibility

Description

Credibility can make the difference between winning or losing customers and winning or losing your job. But exactly what is it, and how do you get it? You will understand the two dimensions of credibility, trustworthiness and expertise. We will show you steps for building credibility in any situation and implement the disciplines of credibility.

Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams