Coaching and Mentoring: Giving and Receiving Feedback

Description

Feedback is the fastest intervention to performance improvement. If done effectively, it can be highly motivating and play a critical role in employee development. You will understand the benefits of effective feedback including accelerated learning, improved performance, enhanced relationships and increased self-esteem. You will understand why you should avoid being judgmental and you will be able to identify behavioral gaps. We will elaborate why you need to be specific, impartial during feedback. You will be introduced to a 'feed-forward' process that will be extremely powerful for you in the future.

Summarize the criteria for ineffective and effective feedback, Deliver two types of effective feedback, Explain how to effectively receive feedback

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams