Level 3 Conflict Management Course

Description

Description:

Level 3 Conflict Management Training equips participants with the skills and qualifications to deliver scenario-based conflict management training. Candidates gain insight into conflict dynamics, learning to de-escalate confrontations effectively while maintaining composure.

Course Overview:

Participants delve into conflict background, triggers, and stages of escalation. Key skills include maintaining composure, managing language and body cues, and addressing angry customer behaviour. Course content covers conflict response strategies, communication techniques, and problem-solving approaches.

Key Learning Outcomes:

• Identify components of confrontations and conflict escalation stages
• Recognize signs of conflict and aggression, maintaining composure in responses
• Manage language, body cues, and emotions effectively during conflicts
• Employ skills to de-escalate angry customer behaviour and handle abusive situations

Course Content Highlights:

• Understanding conflict triggers and customer needs
• Recognizing signs of aggression and escalating anger
• Managing language, body cues, and emotional responses
• Structuring conversations and calming situations effectively
• Handling unpredictability and abusive behaviour
• Designing and delivering conflict management scenarios for training purposes

Assessment:

Course assessment involves portfolio submission. No formal examination is required.

Course Fee:

Enroll in the Level 3 Conflict Management course for £319.99, covering all costs.

Corporate or Group Booking:

Special discounts are available for corporate or group bookings. Arrange training sessions at your location by contacting us.

How to Book:

Book online via PayPal, debit/credit card, invoice, or bank transfer. Alternatively, visit our office or contact us by phone for assistance. Instant booking confirmation will be provided via email.

Assistance Needed?

For inquiries or assistance, contact our dedicated team via phone or email. We're here to support you throughout your learning journey. Contact us today for guidance and assistance.