Customer Service- CPD Approved
Customer service is the act of taking care of the customer’s needs by providing and delivering
professional, helpful, high-quality service and assistance before, during, and after the customer's
requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great
customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s
so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.
About BAB Business Group
BAB Business Group
Read more about BAB Business Group
We provide a wide range of Training courses including Health and Safety, First Aid, Mental Health, Business Skills, Health & Social Care, Hospitality and many more. To discuss your Health, Safety or Training needs call our helpful team today on: 0161 327 3099 or email: firstname.lastname@example.org
COVID INFORMATION: Do not attend any of our courses if you have any of the symptoms of Covid-19, have recently been in contact with someone who has tested positive or are awaiting a PCR test result. You may be asked to sign a COVID Health declaration upon entry to our courses and may be refused entry if you fail to comply. Our premises are adapted and continually monitored to meet and adhere to the current COVID-19 government guidelines.
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