Telephone Skills Training

Course 1: Telesales Executive Training

Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation

Course 3: Customer Relationship Management

Course 4: Sales: Psychology of Customers

Course 5: Office Skills

Course 6: Dealing With Difficult People Training Course

Course 7: Workplace Confidentiality

Course 8: Learning Computers and Internet Level 2

Course 9: Level 2 Microsoft Office Essentials

Course 10: Stress Management Training

One payment, but lifetime access to 11 CPD courses

Certificate, student ID for the title course included in a one-time fee

Full tutor support available from Monday to Friday

Free up your time - don't waste time and money travelling for classes

Accessible, informative modules taught by expert instructor

Learn at your ease - anytime, from anywhere

Study the course from your computer, tablet or mobile device

CPD accredited course - improve the chance of gaining professional skills

PDF Certificate: Free (Previously it was £10 * 11 = £110)

Hard Copy Certificate: Free (For The Title Course)

Module One: Core Skills Required

Module Two: Self-Management (I)

Module Three: Self-Management (II)

Module Four: Time Management (I)

Module Five: Time Management (II)

Module Six: Organizing and Planning (I)

Module Seven: Organizing and Planning (II)

Module Eight: Communication (I)

Module Nine: Communication (II)

Module Ten: Additional Challenges

Module 1: Introduction to Tele Sales Executive Training

Module- 2: All About Telemarketing

Module 3: Elevate Sales on Telephone

Module 4: Prospective Telephone-Sales Expert

Module 5: The Right Words and Phrases to Use on a Sales Call

Module 6: Preparing The Call

Module 7: Opening The Call

Module 8: Structuring The Call

Module 9: Verbal Communication Skills

Module 10: Dealing with Objections

Module 11: Closing the Sale/ Gaining Commitment

Module 12: Dealing with Rejection

Module 13: Close a Sale Call

Module 14: Increasing your Earnings by Expanding Sales

British English Pronunciation & Accent

Introduction

Where to place a stress in a world

Words whose meaning changes depending on the stress

Vowel Sounds

Schwa

Vowels before R

Digraphs

Pronouncing the letter R

The two "TH" sounds

Recap

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

Introduction

Introducing A.S.K - concentrating on 'A' for ATTRACT.

Section 3 The 'S' of A.S.K. - SERVING

Section 4 The K of A.S.K

Section 5 ...And lastly...

Module 01: Introduction to Reception and Receptionist

Module 02: Business Telephone Skills

Module 03: Representing Your Boss and Company

Module 04: Mail Services and Shipping

Module 05: Travel Arrangements

Module 06: Organising Meeting and Conferences

Module 07: Time Management

Module 08: Record Keeping and Filing Systems

Module 09: Business Writing Skills

Module 10 :Organisational Skills

Module 11: Communication Skills

Module 12: Customer Service

Module 13: Effective Planning and Scheduling

Module 14: Invoicing/Petty Cash

Module 15: Business Environment

Module 16: Advanced MS Excel

Module 01: Difficult Promo

Module 02: Fundamentals

Module 03: Foundational Tips and Tools

Module 04: Difficult People - Relationships

Module 05: Difficult People - Solutions

Module 06: Problem - Solving

Module 07: Final Notes and Tips

Module 08: Bonus Video - dealing With Emotions & Anger

Module 01: Introduction to workplace confidentiality

Module 02: Business Etiquettes and Types of Confidentiality

Module 03: The Importance of Confidentiality

Module 04: Confidentiality with Co-workers

Module 05: Preventing Confidentiality Breach

Module 06: How Employers Can Protect Confidential Information

Module 01 : Computer Operating and Troubleshooting

Module 02 : Internet and Computing - Key Applications

Module 03 : Internet and Computing - Tools & Networking

Module 04 : Windows 8 for PC

Module 05 : Windows 10 - New Developments

Module 06 : Cyber Security Awareness

Getting Started with Microsoft Office Excel 2016

Performing Calculations

Modifying a Worksheet

Formatting a Worksheet

Printing Workbooks

Managing Workbooks

Getting Started with Word

Formatting Text and Paragraphs

Working More Efficiently

Managing Lists

Adding Tables

Inserting Graphic Objects

Controlling Page Appearance

Preparing to Publish a Document

Workbooks - Microsoft Word 2016 (Beginner)

PowerPoint Interface

Presentation Basics

Formatting

Inserting Options

Working with Objects

Table

Charts

Review and Presentation

Introduction to Access

Modify Data

Working with Queries

Access Forms

Working with Reports

Beginning Concepts

Specific Stress Management Techniques

MORE Stress Reduction Strategies

Still MORE Stress Reduction Techniques - Part 1

Still MORE Stress Reduction Techniques - Part 2

Still MORE Stress Reduction Techniques - Part 3

BONUS Video & Wrap Up!

Special LIVE Bonus Video!