Customer Service Training Complete Diploma

Description

Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life.

You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.

There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds.

Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.

Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

1 sections • 9 lectures • 01:58:00 total length

•Module One: Who We Are and What We Do: 00:17:00

•Module Two: Establishing Your Attitude: 00:12:00

•Module Three: Identifying and Addressing Customer Needs: 00:12:00

•Module Four: Generating Return Business: 00:14:00

•Module Five: In-Person Customer Service: 00:10:00

•Module Six: Giving Customer Service over the Phone: 00:12:00

•Module Seven: Providing Electronic Customer Service: 00:12:00

•Module Eight: Recovering Difficult Customers: 00:15:00

•Module Nine: Understanding When to Escalate: 00:14:00