Professional Telephone Etiquette

Description

Professional Telephone Etiquette Online

Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone-Etiquette course, you will develop better telephone communication skills.

This Telephone-Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.

Main Course: Telephone Etiquette

Free Courses:

• Course 01: Communication Skills
  
• Course 02: Level 5 Negotiation Skills

[ Note: Free PDF certificate as soon as completing the Telephone Etiquette course]

Professional Telephone Etiquette

Course Curriculum of the Telephone Etiquette

• Module 01: Aspects of Phone Etiquette
• Module 02: Using Proper Phone Language
• Module 03: Eliminate Phone Distractions
• Module 04: Inbound Calls
• Module 05: Outbound Calls
• Module 06: Handling Rude or Angry Callers
• Module 07: Handling Interoffice Calls
• Module 08: Handling Voicemail Messages
• Module 09: Methods of Training Employees
• Module 10: Correcting Poor Telephone Etiquette
• Module 11: Wrapping Up

Assessment Method of Telephone Etiquette

After completing each module of the Telephone Etiquette Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification of Telephone Etiquette

After completing the MCQ/Assignment assessment for this Telephone Etiquette course, you will be entitled to a Certificate of Completion from Training Tale.

Who is this course for?

Requirements

Career path