Medical Secretary & Receptionist

Description

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This coursewill teach you about the medical secretarial profession and the skills needed to do the job successfully.

This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.

Learning Outcomes

After completing this course, learner will be able to:

• Understand the fundamentals of the National Health Service.
• Understand the roles and responsibilities of a medical secretary.
• Know how to organise schedules and manage appointment systems.
• Gain a clear understanding of the Law, Ethics and Medicine.
• Gain a thorough understanding of the effective filing system in medical offices.
• Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.
• Become skilled at controlling and ordering stocks and supplies.
• Gain in-depth knowledge of Medical Terminology and Clinical Aspects.
• Know the importance of health and safety in the healthcare sector.
• Have a solid understanding of Complementary Medicine

Why Choose Diploma in Medical Receptionist and Secretary from Us

• Self-paced course, access available from anywhere.
• Easy to understand, high-quality study materials.
• Medical Secretary & Receptionist Course developed by industry experts.
• MCQ quiz after each module to assess your learning.
• Automated and instant assessment results.
• 24/7 support via live chat, phone call or email.
• Free PDF certificate as soon as completing this Course.

**Courses are included in this Medical Secretary & Receptionist Bundle Course

1. Course 01: Medical Secretary & Receptionist
2. Course 02: Dealing With Difficult People
   
3. Course 03: Communication Skills Course
4. Course 04: Level 5 Proofreading & Copy Editing
5. Course 05: Level 2 Customer Service
6. Course 06: Level 1 Certificate in Well-being
7. Course 07: Mental Health Support Worker
8. Course 08: Workplace Stress Management
9. Course 09: Level 2 Award in Job Search and Interview Skills
10. Course 10: Anger Management

***Others Included of this Bundle Course

• Free 10 PDF Certificate
• Access to Content - Lifetime
• Exam Fee - Totally Free
• Free Retake Exam

[ Note: Free PDF certificate as soon as completing the course ]

Detailed course curriculum of the Medical Secretary & Receptionist:

Module 1: The National Health Service

• History
• Structure of the NHS
• The NHS Plan
• Resource Allocation
• Delivering Care
• Mental Health Services
• Public Health
• The NHS, the Regions and Devolution

Module 2: Patient (Customer) Care

• The Medical Receptionist
• Putting Patient First
• Complaints Within the Health Service
• The Complaints Procedure
• Patient and Public Involvement
• Patient's Rights
• Access to Health Care
• Total Quality in Medical Practice
• Customer Care: Involving Patients and the Public

Module 3: Communication

• Report Writing
• Electronic Mail & Mobile Phones: Text Messages
• Telephone Skills
• People Skills - Face to Face
• Meeting
• Performance Review & Counselling
• The Practice Leaflet & Hospital Information Leaflets
• Networking

Module 4: Law, Ethics and Medicine

• Medical Ethics and Etiquette
• Doctor's Duties
• Patient's Right
• The Regulatory Bodies and Their Role
• Legal Aspects
• Certification
• Health and Safety at Work

Module 5: Health & Safety in a Clinical Environment

• First Aid at Work
• Hazardous Substances
• The NHS National Patient Safety Agency (NPSA)
• Hepatitis & AIDS
• Fire Precautions
• Clinical Risk Management
• Coping With Aggression & Violence

Module 6: Practical Reception Skills in General Practice

• Record Keeping and General Administration
• Information Technology

Module 7: The Hospital Service

• The Patient's Route Through the Hospital
• Outpatient Appointments
• Admissions from the Waiting List
• Accident and Emergency Admissions
• Home From Hospital Support
• Day Cases and Ward Attendees
• Hospital Team
• Clinical Audit
• Star Ratings
• What is a Medical Record?
• Cases Notes
• Master Index
• Filing Room or Records Library
• Medical Records Procedure for Departments
• Retention of Records
• Destruction of Medical Records
• The Role of the Secretary in the Hospital

Module 8: Private Medicine

• Private Clinic or Hospital
• The Secretary In Private Practice

Module 9: Forms, Fees and Finances in General Practises

• Contracting
• Finance
• Practice Income
• Scotland
• Wales
• Northern Ireland

Module 10: Using Information Technology

• Computers in General Practice
• Electronic Medicine
• Computers in Hospitals
• Maintaining Security

Module 11: Medical Terminology and Clinical Aspects

• Pathology and X-ray Examinations
• Prescribing and Drugs
• Nurse Prescribing
• New Developments in Pharmacy

Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary

• Audit
• Health Economics and Cost-effective Medicine
• Private Finance Initiative
• Clinical Governance
• National Institute for Clinical Excellence (NICE)
• National Clinical Assessment Service (NCAS)
• National Service Framework (NSF)
• Patient Surveys

Module 13: Complementary Medicine

• Acupuncture
• Alexander Technique
• Aromatherapy
• Chiropractic
• Homoeopathy
• Hydrotherapy
• Hypnotherapy
• Osteopathy
• Reflexology

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***Communication Skills Course***

• Module 01: Introduction to Communication
• Module 02: The Communication Skills
• Module 03: Different Types of Communication
• Module 04: Different Methods of Communication
• Module 05: Styles of Communication
• Module 06: Barriers to Communication
• Module 07: Assessing Communication Competence: Relevant Criteria
• Module 08: Seven Actions for Effective Communication
• Module 09: Do's and Don'ts of Effective Communication

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***Level 1 Certificate in Well-being***

• Module 01: Introduction to Stress and Stress Management
• Module 02: Develop an Awareness of Mental Health
• Module 03: Develop an Awareness of Substance Misuse
• Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults
• Module 05: Dementia Awareness

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***Level 5 Proofreading & Copy Editing***

• Module 01: An Overview of Proofreading
• Module 02: Use of the Style Guide
• Module 03: Spelling and Grammar
• Module 04: Paper-based Proofreading
• Module 05: On the Screen Proofreading
• Module 06: Basics of Copy Editing
• Module 07: Copy Editing - the Use of Language
• Module 08: Copy Editing - Checking Accuracy and Facts
• Module 09: Copy Editing - Legal Checks
• Module 10: Career Development

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***Dealing With Difficult People***

• Module 01: Difficult People and Their Difficult Behaviour
• Module 02: Communicating With Difficult People
• Module 03: Standing Up to Difficult People
• Module 04: A Quick Guide to the Seven Classically Difficult Types
• Module 05: Dealing with Bosses Who Drive You Barmy
• Module 06: Colleagues to Throttle
• Module 07: Dealing With Impossible People
• Module 08: The Temper Tantrum Type

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***Level 2 Award in Job Search and Interview Skills***

• Module 01: Preparing to Achieve Own Job Goals
• Module 02: Promoting Yourself and Preparing for a Job Interview

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***Level 2 Customer Service***

• Module 1: Introduction to Customer Service
• Module 2: Understanding the Organisation
• Module 3: Prepare to Deliver Excellent Customer Service
• Module 4: Communication in the Customer Service Role
• Module 5: Understand Customers

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***Mental Health Support Worker***

• Module 01: An Overview of Mental Health
• Module 02: Mental Health Support Worker
• Module 03: Understanding Childhood and Adolescent Psychiatric Disorders
• Module 04: Understanding Stress and Anxiety Disorders
• Module 05: Understanding Schizophrenia
• Module 06: Understanding Personality Disorders
• Module 07: Understanding Mood Disorders
• Module 08: Understanding Eating & Sleeping Disorders
• Module 09: Understanding Self-Harm and Suicide
• Module 10: Treating Mental Illness with Medication and Therapy
• Module 11: Laws Related to Mental Health
• Module 12: Mental Health System
• Module 13: The Participation of the Service User
  

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***Workplace Stress Management***

• Module 01: Workplace Stress
• Module 02: Rational and Irrational Beliefs
• Module 03: The ABC Framework of REBT
• Module 04: Cognitive Therapy (CT)
• Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace
• Module 06: Conclusion

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***Anger Management***

• Module 01: Introduction to Anger
• Module 02: The Process in Anger
• Module 03: Effect of Anger on Our Thinking
• Module 04: How to Manage Anger

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Assessment Method

After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.

Certification

After completing the MCQ/Assignment assessment for this Medical Secretary & Receptionist, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Who is this course for?

Requirements

Career path

Certificates