Description

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!!

As the hotel and hospitality industry continues to evolve, the role of the Concierge has become vital. A Concierge desk serves the crucial function of accommodating guests to enhance the overall standard of the organisation. Concierges aim to promote a property's marketable value and reputation, and hence it's very challenging. So, if you're ready to take the challenge and build an enchanting career opportunity ahead, then this Concierge is the right choice for you! Enrol now and start thriving.

This Certificate in Concierge at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS to make your skill development and career progression related to Concierge substantial and easier than ever!

In addition, this course will give you a solid understanding of delivering concierge services to customers, including agreement, sequence, complaints, and opportunities. Besides principles, standards, and skills, this course will educate about concierge workplace etiquette and workplace safety. So, join us today and gear up for excellence!

What will I learn from this course?

Explore various services and standards

Understand the necessary skills required like telephone etiquette, networking, customer service, etc.

Understand the concierge services business principles and models

Acknowledge the sequence to deliver customer service

Methodologies of workplace safety and emergency measurements

Take a step toward a brighter future!

Why Prefer this Course?

Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS.

Get a free student ID card! (£10 postal charge will be applicable for international delivery)

Innovative and engaging content.

Free assessments

24/7 tutor support.

*** Course Curriculum ***

Module 01: Understanding the Service

Module 02: Types

Module 03: Necessary Skills

Module 04: Principles for a Concierge Service Business

Module 05: Delivering Customer Service

Module 06: Work Environment and Etiquettes

Module 07: Emergency Measures

Assessment Process

You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment.

After passing the Certificate in Concierge at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme.

CPD

120 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Anyone from any academic background can enrol on this course. However, this course is preferable for:

Baggage Porters and Bellhops

Hotel Desk Clerk

Travel Agent

Tour Guide

Requirements

You will not need any prior background or expertise to enrol in this course.

Career path

Enrolling on this course can lead you to the following career paths:

Front Office Manager

General Manager

Assistant General Manager

Customer Relationship Officer

Hotel Manager

Floor Supervisor

And many more!

Certificates

CPDQS Accredited Certificate

Digital certificate - £10

Certificate in Concierge at QLS Level 3

Hard copy certificate - £89

After successfully completing the Certificate in Concierge at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -

89 GBP inside the UK

99 GBP (including postal fees) for international delivery

CPDQS Accredited Certificate

29 GBP for Printed Hardcopy Certificate inside the UK

39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Course Images

Certificate in Concierge

By Academy for Health and Fitness

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